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Sean Johnson
Sean Johnson at Suntrup Ford Kirkwood

Sean Johnson | Page 2

Fixed Ops Director

Suntrup Ford Kirkwood

10340 Manchester Road
Kirkwood, MO 63122

Contact Me
4.6
56 Reviews

Dealership Experience

6 mos

Industry Experience

35 yrs, 7 mos

Languages Spoken

English English

4.6

56 Reviews

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56 Reviews of Sean Johnson

June 07, 2026

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Employee Rating

The service was timely and efficient. Suntrup Ford was great at communicating every step of my Bronco's service and easy to get a hold of for questions. I appreciate the ease of service. More

by SOUTHARD5
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Patrick

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Jun 07, 2026

Suntrup Ford Kirkwood responded

It’s great to know our team kept you informed throughout your Ford Bronco Sport’s service and made it easy to reach us. Sean and the service team appreciate your recognition. We look forward to helping you again.

June 05, 2026

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Employee Rating

Bought a used car. Very easy transaction. It had a mechanical problem and that was a nightmare. Fixed after weeks of service and 4 trips. Never one apology. They could More

by Xstine777
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Purchase Time
Recommend Dealer
No

Other Employees Tagged: Amy Collins

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Jun 10, 2026

Suntrup Ford Kirkwood responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 04, 2026

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I was able to schedule easily and appreciated the communication. My vehicle was ready sooner than expected. More

by SABRA0314
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 04, 2026

Suntrup Ford Kirkwood responded

Thanks for sharing your experience with scheduling and communication. We’re glad your Ford Mustang Mach-E was ready sooner than expected. Let us know whenever you need service again.

June 04, 2026

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My advisor helped me through the process of approving a major repair through an extended warranty that ended up saving me nearly one thousand dollars. Every little bit helps nowadays. More

by KAREEDANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LONNIE

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Jun 04, 2026

Suntrup Ford Kirkwood responded

Thank you for sharing your experience. We’re glad Sean guided you through the extended warranty repair and helped save nearly one thousand dollars. We appreciate you trusting us with your Ford Focus and look forward to supporting you in the future.

May 30, 2026

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I think it’s a GREAT idea that the technician will come to,my home and do the repair in my garage. A real time saver all around. More

by louberardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2026

Suntrup Ford Kirkwood responded

Sean is delighted to hear that the at-home repair for your Ford Edge saved you time. Thank you for the five-star rating.

May 30, 2026

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The young man, very nice, who did the recall check said all was good- then camera lasted 10 seconds before the recalled camera went out-again. They wanted to charge me for another “diagnostics” this is th More

by NICOOVLER
Recommend Dealer
No

Other Employees Tagged: Mobile guy- very nice. Phone service- unacceptable

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Jun 01, 2026

Suntrup Ford Kirkwood responded

Hi Nico, Thank you for taking the time to leave your feedback. I'm glad to hear that your interactions with our mobile technician and with me were positive. However, I'm sorry to hear that the camera concern was not fully resolved and that you left feeling frustrated with the recommendation for additional diagnostics. While recall repairs address specific components and conditions outlined by Ford, there are situations where additional diagnosis may be necessary if symptoms persist or if another issue is contributing to the concern. That said, we understand how disappointing it is when a problem reoccurs shortly after service. We value your business and would appreciate the opportunity to review your visit in greater detail. Please feel free to contact me directly so we can discuss what happened and determine if there is anything further, we can do to assist. Thank you for your feedback. Sean Johnson sean@suntrupfordkirkwood.com

May 29, 2026

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The Works was done faster than at any other dealership I have visited in the past. More

by CLAIRE.TROLL
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Workmanship
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Recommend Dealer
Yes
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May 29, 2026

Suntrup Ford Kirkwood responded

It’s great to hear our turnaround time for The Works on your Ford Bronco Sport surpassed your past experiences. Sean will be pleased by your feedback. Thank you for the five-star rating.

May 25, 2026

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They know me, are always reliable and quick and I really appreciate their porter service. More

by HITE.CHRISTOPHER
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Service Time
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Recommend Dealer
Yes
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May 25, 2026

Suntrup Ford Kirkwood responded

Thank you for letting us care for your Ford F-150 Hybrid. Sean and the team are glad to provide reliable, quick support and we are happy the porter service adds convenience. We look forward to assisting you again.

May 24, 2026

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Love the vehicle I bought, love the services I've received afterwards. Would highly recommend. More

by JEPP1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2026

Suntrup Ford Kirkwood responded

Great to know your Ford Ranger continues to impress and that our service department delivered what you needed. We appreciate your recommendation.

May 22, 2026

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Employee Rating

Excellent availability and communication. Harvey and Andy are both very easy to work with and make you feel like you’re in good hands. More

by STEELWEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2026

Suntrup Ford Kirkwood responded

Thank you for mentioning our availability and communication. We’re happy to hear you felt in good hands during your Ford service. Our team looks forward to helping you again.

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