Sean Johnson | Page 2

Suntrup Ford Kirkwood responded

Thank you for letting us care for your Ford F-150 Hybrid. Sean and the team are glad to provide reliable, quick support and we are happy the porter service adds convenience. We look forward to assisting you again.

Suntrup Ford Kirkwood responded

Great to know your Ford Ranger continues to impress and that our service department delivered what you needed. We appreciate your recommendation.

Suntrup Ford Kirkwood responded

Thank you for mentioning our availability and communication. We’re happy to hear you felt in good hands during your Ford service. Our team looks forward to helping you again.

Suntrup Ford Kirkwood responded

Thank you for highlighting the clear communication and choice of service options for your Ford Explorer. We’re pleased the experience felt pressure-free and left you very satisfied. We appreciate your trust in us and look forward to serving you again.

Suntrup Ford Kirkwood responded

It’s great to hear that our online scheduling and pickup service made your Ford Expedition maintenance more convenient. We’re glad the text updates kept you informed throughout the process. Thank you for the five-star rating and we look forward to assisting you again.

Suntrup Ford Kirkwood responded

It’s great to hear Sean could coordinate coverage through Enterprise, saving you money and returning your Ford Explorer promptly. Thank you for sharing your experience and trusting us with your service.

Suntrup Ford Kirkwood responded

Thank you for sharing your experience. We’re pleased your Lincoln was ready on schedule and met your expectations. We look forward to assisting you again.

Suntrup Ford Kirkwood responded

Thank you for sharing your feedback. We understand how frustrating this situation has been and appreciate the opportunity to assist with your Escape. After reviewing the concern, our team was able to identify and repair the sunroof drain issue that had not been corrected previously, and we completed that repair to resolve the ongoing water leak concern. We also apologize for the condition of the interior upon pickup. We understand your disappointment and have addressed this internally with our team. As with all vehicles equipped with sunroofs, the drain system does require periodic maintenance to keep the drain tubes clear and water flowing properly. Leaves, debris, and buildup can restrict the drains over time and lead to water management concerns if not cleaned routinely. We would be more than happy to assist with inspecting or maintaining those drains during future service visits. We appreciate your business and the opportunity to help correct the issue.

Suntrup Ford Kirkwood responded

It’s wonderful to hear our team offered careful attention to your needs and kept communication clear and friendly while servicing your Ford F-150. Thank you for the five-star rating. We look forward to helping you again in the future.

Suntrup Ford Kirkwood responded

Thank you for noting how we kept you informed and completed your Ford repairs promptly. We're glad the ride home made things more convenient. We look forward to assisting you again.