Sean Mellon | Page 27

Honoring ESP warranty Sean and Paul at Pacifico were a great help in getting Fordto approve replacement of whole sunroof on my Mustang convertible where the heating element Sean and Paul at Pacifico were a great help in getting Fordto approve replacement of whole sunroof on my Mustang convertible where the heating elements in the rear window were defective. I was looking at an over $2,000 repair because the window is part of the rook and cannot be repaired separately. Sean and his men worked with Ford to pay for the roof, labor of an outside vendor and rental. Definitely will recommend Pacifico and Ford! More

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Help while raveling While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's hous While driving to Philadelphia last week from Rhode Island, my car started to demonstrate some unusual behaviors, so when I arrived at my friend's house, she suggested bringing it to Pacifico, where she had bought her new car last year. My Ford Escape has over 161,000 miles on it, so I wasn't too surprised at having a problem. Being late on Friday, they were unable to see it that day, so I left it with them. Angel, one of their greeters, was thorough in taking my information and in getting me connected with a service manager. On Monday morning, Sean Mellon, Customer Service Manager, called to say they'd run all manner of computer diagnostics and also had taken the car out on the road, but they were unable to duplicate the problem I had experienced(I suspect now it might have been some bad gas). So he told me I was free to pick up the car and that there would be no charge, which was great news! So kudos to Sean and to his Assistant Service Manager, Paul Rubin, for their speedy attention to my problem and for giving me peace of mind to make my drive home. I highly recommend service at Pacifico! More

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Great Experience! I recently purchased my 2014 Ford focus from a different dealership, and within 1 week of owning it had issues. I went to the previous dealership to t I recently purchased my 2014 Ford focus from a different dealership, and within 1 week of owning it had issues. I went to the previous dealership to try and fix the issue, but received no help. I scheduled an appointment at Pacifico, and there Sean our service specialist was super helpful and easy to work with. He helped to get the issue fixed in less than 24 hours, and even looked into other potential issues and recalls. I have never received such great service from an auto-mechanic! Thanks for everything Sean & Pacifico! More

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Ford experience The guys at ford pacifico were very nice and knowledgeable.. They took time to answer my questions and were very patient!! I would definately recomme The guys at ford pacifico were very nice and knowledgeable.. They took time to answer my questions and were very patient!! I would definately recommend pacifico to my friends! I have been back for the recommended for oil changes and 18 month check of my vehicle.. Sean Mellon is always is always courteous and friendly.. dropped my vehicle off this time and it was done in no time!! Thanks Sean! More

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