Sean Quackenbush

I had originally left a negative review on Sunday 7/7 regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got a call first thing Monday morning from the General Manager Andrea Ballard. I explained what had happed and that I had an appointment that afternoon with another dealership for figure out what the noise I was hearing in my Ford Bronco. I was told by Andrea that this is not how things are done at Sam Pack's and that the issue would be handled. They sent a driver that afternoon to pick up my vehicle and gave me a nice loaner. Throughout the whole process, I was getting text messages from Andrea and service keeping me updated on the process of the issue. I got a call from Sean Quackenbush the service director and he explained to me what the issue was and that it has been taken care of. Repairs were completed in a timely manner. My vehicle was returned to me today by Richard Howell, very nice and polite man. Thank you to Joeme Dow for helping me through the process of getting me the loaner vehicle as well. Julie Tucker for keeping me updated on the repair process and especially to Andrea Ballard for taking the time to put all of this together and overseeing that my vehicle issues were being taken care of. All of these folks went above and beyond amazing customer service!! Highly recommend this dealership. Especially for repairs. More

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