Sebastian Alvarez | Page 19

On the Rye Subaru Service website they have a banner that says "Recalls or Loaner vehicle needed? Call to Schedule!" That's exactly what I did. The appointment was 2 weeks out because they had no loaners so says "Recalls or Loaner vehicle needed? Call to Schedule!" That's exactly what I did. The appointment was 2 weeks out because they had no loaners sooner. After I got there today on my appointment date, the service manager, Anthony got on the phone with my insurance company to make sure the work would be covered at the acceptable cost and it was. After everything was settled I asked for the loaner I was promised. Anthony told me they don't have one. I asked why I wasn't contacted and told. He replied that all the loaners are out and have not been returned or the loaners were involved in accidents. The general manager, Eric Pagan would not even discuss the issue out in the open (later I realized there was another dissatisfied customer out in the open area). During this time a white courtesy loaner was parked right outside. I asked the general manager why I can't have the loaner that's outside. He replied that it was for a customer. I replied I am also a customer. The general manager LIED and was DISCRIMINATING. He tried to say I did not have an appointment with a loaner. I told him to ask the individual (Sebastian) who made the appointment. First he replied the individual would not remember and when I told him he would definitely remember me or he should look it up he replied he didn't have to. I told him I am here, there is a loaner car outside and whomever they think is for is not even here and asked him why he was discriminating against me. He just refused and wanted me to rent a car at my own expense from Enterprise. I have all this on audio. I have records indicating when I called and made the appointment and who I spoke with. However, just the fact that the service manager stated all their cars are not back and then the general manager stated I did not have an appointment with a loaner shows their own discrepancy and cover up. My appointment was 8:30am and I left there at 9:56am and did not leave the car there since I did not receive the loaner promised and an arrogant, ignorant, lying general manager wanted me to incur a transportation fee for their mistake. More

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Had a coupon that I told them about when I made the appointment and they wouldn't take it cause the coupon was higher than charge but I got the exact same service as the coupon amount. Need to call the appointment and they wouldn't take it cause the coupon was higher than charge but I got the exact same service as the coupon amount. Need to call the main Subaru customer hotline More

by LEEBELLA08 Verified Customer Verified Customer

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No hassle getting an appointment for service . and conveniently located to the town of Rye where I window shopped for an hour or so, but returned to get a double expresso while I waited 15 or so m and conveniently located to the town of Rye where I window shopped for an hour or so, but returned to get a double expresso while I waited 15 or so more minutes for an oil change and reset of my radio. All in all I’m a happy Rye Subaru customer. More

by JERRY82 Verified Customer Verified Customer

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Electronics not working; brought it in- they told me is was an upgrade in the software. Over $150 later got the car back; same issue back within 24 hrs was an upgrade in the software. Over $150 later got the car back; same issue back within 24 hrs More

by AMCONEILL Verified Customer Verified Customer

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I love to go to Subaru in Rye. Stuff is excellent,very friendly and knowledgeable.I don’t need to worry about anything.Thank you. Stuff is excellent,very friendly and knowledgeable.I don’t need to worry about anything.Thank you. More

by NANATEA1 Verified Customer Verified Customer

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Repairs were done in a timely manner. Seevice area was bright and technician was helpful bright and technician was helpful More

by JJVIELE Verified Customer Verified Customer

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So far my experience with this dealership has been positive! They are very professional and try to accommodate you as best as possible. positive! They are very professional and try to accommodate you as best as possible. More

by ACAMPOS621 Verified Customer Verified Customer

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Excellent customer service, extremely thorough, kind, patient and welcoming. They always go above and beyond! patient and welcoming. They always go above and beyond! More

by AMBER.MVELEZ Verified Customer Verified Customer

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Always on time. Always great service. Always great value. And wonderful customer service. Highly recommend. And wonderful customer service. Highly recommend. More

by JODI_GOLINSKY Verified Customer Verified Customer

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Always a pleasure dealing with Rye Subaru. Never a disappointment. Everyone is always nice and courteous. disappointment. Everyone is always nice and courteous. More

by BARRYWYMAN Verified Customer Verified Customer

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