Sebastian Calvo
Sebastian Calvo at Irvine Subaru

Sebastian Calvo | Page 12

Service Director

Irvine Subaru

23663 Rockfield Blvd
Lake Forest, CA 92630

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254 Reviews
not yet
rated

254 Reviews

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254 Reviews of Sebastian Calvo

December 13, 2023

Dealership Rating
Employee Rating

I have been a service customer since my original 2015 Outback purchase. I returned to Irvine Subaru to purchase a second vehicle. More

by GINAPAQU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Flanagan

Dec 15, 2023

Irvine Subaru responded

Thank you for your review! We really value you and appreciate your positive feedback We want all your experiences with us to be exceptional. If at any time we fall short, please let me feel free to contact me directly at (310) 463-1574 or crystalr@irvinesubaru.com I hope you have a wonderful day!

December 13, 2023

Dealership Rating
Employee Rating

Sebastian and his team are wonderful. Outstanding, friendly, punctual service. Great communication on the status of my car and what needed to be fixed. I will continue to bring my car he More

by susan34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rafael Medina

Dec 15, 2023

Irvine Subaru responded

Hi Susan, we're happy to hear you had such a positive experience with our team! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2023

Dealership Rating
Employee Rating

Laura and the service team are awesome. I always feel in great hands. Super communications. Super professional. More

by BRUCEWOOD_LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Flanagan , All of the Service Team.

Dec 14, 2023

Irvine Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 11, 2023

Dealership Rating
Employee Rating

FRIENDLY, FAST AND PROFICIENT AND A REQUIREMENT TO UTILIZE 15 WORDS IS PROBABLY WHY I WON'T ANSWER ANY MORE OF YOUR SURVEYS. More

by mountainmanmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Flanagan

Dec 13, 2023

Irvine Subaru responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 09, 2023

Dealership Rating
Employee Rating

My Forester has not seen another shop in 9 years and I keep coming back. More

by bernd_scheuchl
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Flanagan

Dec 11, 2023

Irvine Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

December 09, 2023

Dealership Rating
Employee Rating

The service advisor that checked us in was so rude. Never said hello never addressed us. When we asked a question about our car his response was “I wouldn’t know I don’t drive a Subaru and I never woul More

by Colleenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Laura Flanagan

Dec 12, 2023

Irvine Subaru responded

Dear Colleen, My sincerest apologies that your recent experience with us did not meet your expectations. As a family-owned and operated dealership, we consider it a privilege to serve you and will be discussing your feedback with our management team immediately. I would also like to speak with you to ensure your next visit offers you a wonderful customer service experience. Please feel free to contact me directly anytime. Warmest Regards, Crystal Ries Customer Care Manager Frank's Irvine Subaru (949) 547-2098 crystalr@irvinesubaru.com

December 08, 2023

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Employee Rating

Fast, efficient well-priced service. Very fast, half of the estimated time. My experience at Irvine Subraru has always been good. More

by EXALCON53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Flanagan

Dec 10, 2023

Irvine Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 07, 2023

Dealership Rating
Employee Rating

The service process was easy. I waited for my car and it was ready sooner than expected. The staff was friendly and efficient. More

by STELLASABLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura Flanagan

Dec 09, 2023

Irvine Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 06, 2023

Dealership Rating
Employee Rating

Service was prompt and thorough. Advice was given for future reference and they even helped get out a stuck seatbelt. More

by caevancoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Martin, Laura Flanagan

Dec 08, 2023

Irvine Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

December 06, 2023

Dealership Rating
Employee Rating

I'm a long time customer, but this was the worst service I have ever had. Poor communication, no one came to update me, and I was treated poorly from the phone call to the exit ticket. A bad experience all More

by theresapayne576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2023

Irvine Subaru responded

My name is Crystal Ries, Customer Care Manager at Frank's Irvine Subaru. Thank you for being a customer with us, I'd like to discuss with you more about your experience at Frank’s Irvine Subaru. Here is my direct contact info - (949) 547-2098 or crystalr@irvinesubaru.com I hope you have a wonderful day and I look forward to speaking with you.

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