Sebastian Calvo | Page 9

Sam is the best advisor I have ever dealt with. What a great employee. She kept her commitments, called exactly when she said she would. I would give her 10 stars if I could. What a great employee. She kept her commitments, called exactly when she said she would. I would give her 10 stars if I could. More

by RADERS Verified Customer Verified Customer

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We own Subarus because of the phenomenal service our 2017 Outback and 2019 Forster receive at Frank’s Subaru of Irvine. They have exceeded every expectation. Over the last 20 years we’ve owned Mercedes, Lexu Outback and 2019 Forster receive at Frank’s Subaru of Irvine. They have exceeded every expectation. Over the last 20 years we’ve owned Mercedes, Lexus, Infinity and Hyundai. Non of these dealers provided the level of service of Irvine Subaru. In a word, we TRUST them and know that they will always do right for their customers and vehicles. Buy your Subaru anywhere but get it serviced at Irvine. More

by CALIFORNIAJUDY Verified Customer Verified Customer

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I had an ongoing issue. A Master Technician was able to explain what was the actual problem. A Master Technician was able to explain what was the actual problem. More

by RTEROH Verified Customer Verified Customer

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This dealership spends a great deal of effort creating an atmosphere of confidence and respect. atmosphere of confidence and respect. More

by judywatts55 Verified Customer Verified Customer

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I received a $89. 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since 95 oil change and tire rotation coupon via e-mail. I thought this would be a great deal seeing I needed a tire rotation being I haven’t had one since I bought my tires. When I arrived at the dealership I explained I would like a tire rotation and oil change. I asked how long the wait would be. He quoted me 1 1/2 to one and three-quarter hours. I was waiting in the lobby for two hours. I received a text that my car was ready and proceeded to the register and paid. The guy told me they only did an oil change and no tire rotation. I asked him why it didn’t they do it I requested it. Needless to say I was a little upset and went outside to get my car. To my surprise, my car was not there, the guy at the register went back to the mechanic area searching for my car. 20 minutes later my car pulled up to where I was standing. I was also told if I wanted to wait, I can get my tires rotated and a car wash but it would be 40 minutes. I explained to him it was supposed to be done anyways . If this was the first time, I had a problem with this dealership it wouldn’t be a big deal. But this seems to be the norm. Almost every time I have been in. I’ve had an issue with something or another. It’s to the point where I expect some type of failure each time I go in. More

by BVTIMKO Verified Customer Verified Customer

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The process was fairly quick and easy. Our service advisor was Laura and she was very straightforward and helpful. Our service advisor was Laura and she was very straightforward and helpful. More

by SHARAD_GIMA Verified Customer Verified Customer

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Very professional and upfront about costs and timely updates about repairs, additions, and delays. This is my first choice when maintaining my vehicle. updates about repairs, additions, and delays. This is my first choice when maintaining my vehicle. More

by rsanjuan Verified Customer Verified Customer

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We’re very happy with the service/personnel at this dealership! Thank you for taking such great care of our Subaru! dealership! Thank you for taking such great care of our Subaru! More

by MARYPRICEMOORE Verified Customer Verified Customer

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The service has always been great. I don't have anything but good things to say about the service advisors. They keep in communication well and always try to help with discounts when t I don't have anything but good things to say about the service advisors. They keep in communication well and always try to help with discounts when they can. This is well appreciated! More

by cathy.sun_4 Verified Customer Verified Customer

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Laura has always been a great service adviser and helped me with servicing, getting a ride home, and anything else my car (and me) needed. Thanks for your years of excellence, Laura. And I am happy for yo me with servicing, getting a ride home, and anything else my car (and me) needed. Thanks for your years of excellence, Laura. And I am happy for your promotion, you deserve it! More

by Stephanie Verified Customer Verified Customer

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