Sebastian Chodulski | Page 11

First Lexus Excellent buying experience. Kevin, my sales rep. listened to my needs and delivered! No high pressure. Rebecca & Derek very helpful demonstrating Excellent buying experience. Kevin, my sales rep. listened to my needs and delivered! No high pressure. Rebecca & Derek very helpful demonstrating technology. Al was professional and clear regarding the financing. More

by ASNYDER2 Verified Customer Verified Customer

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Friendly, Helpful, Knowlegeable Sales People The first time I walked into the dealership I was greeted by everyone. I was looking for a person that actually worked at Avon, but Woody Hammonds vol The first time I walked into the dealership I was greeted by everyone. I was looking for a person that actually worked at Avon, but Woody Hammonds volunteered to help me. He showed me all the cars in my price range and took me out on a test drive in a Lexus that was of interest to me. I said that I would think about it overnight - there was absolutely no pressure sales tactics. The next day Woody found another car with less miles on it and went to Avon to bring it to East Hartford for me to test drive. This Lexus was the car for me. We quickly negotiated a good price with Sebastian Chodulski, the Sales Manager. Al Ramos, the Business Manager, was very helpful in explaining the warranty and speedily processing the paperwork. Woody called me to let me know everything was ready before picking the car up. When arriving Woody spent considerable time to show me how everything worked in the car. This was a very pleasant buying experience!!!! More

by HARGRAVESDD Verified Customer Verified Customer

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Service was not what I had hoped for I wen to your dealership on January 30, 2016 to look at a Lexus RX 350. We were not expecting to purchase a car that day, so we did not have a checkb I wen to your dealership on January 30, 2016 to look at a Lexus RX 350. We were not expecting to purchase a car that day, so we did not have a checkbook or anything else on us. We did happen to fine one we like so we did decide to purchase it. That when the service went down hill. The salesman wanted the sale for his end of the month numbers, and wanted to drive the car off the lot that day even though we were not prepared to do so. It was also Saturday PM and the insurance company was closed. Even with this the salesman was sure we could get it done that day. Since we live in MA, we were not able to drive home to get our checkbook. We indicated that we wanted to put $15,000 down and we didn't want to finance over 36 months. So the salesman said to be back at 5, and we would complete everything. We finally met with the business manager after 530. The business manager had no idea we wanted to put anything down on the car and also said that since we wanted to use a debit card, since we didn't have our checkbook, there would be a 3% charge on any down payment over $4000. This did frustrate me since if I knew that before I wouldn't not have spent all day at your dealership wasting a day of there. The business manager also seemingly did not understand the difference between putting $15,000 down versus putting $4000 down as for the monthly payment. I felt like I was forced into something I did not want to do, and the whole time I was their to convenience Hoffman auto instead of vice versa. Then I find out that Hoffman can not find the title of my car. You were nice enough to provide a loaner to me, but it makes no sense that it takes over a week to find a title of a car you are selling????? To be fair there were some positives, the salesman seems to be a nice person and was knowledgeable about the vehicle. Also there were things out of Hoffman's control and I realize that as well. Also we did receive some prompt follow up from Sebastian when we called not knowing our salesman was in the hospital. However, overall I felt like a number and not a customer who was valued. More

by gperl Verified Customer Verified Customer

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excellent service.highly recommend Client is first priority.good customer care.very detailed. Every thing in regard to the car very well explained.i felt very taking care.also the kindn Client is first priority.good customer care.very detailed. Every thing in regard to the car very well explained.i felt very taking care.also the kindness of every body involve in the sale. More

by VEGA1958 Verified Customer Verified Customer

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Always a great expierence Great dealership and wonderful sales people! I have always felt leaving there I have received a fair price and am always treated with nothing but resp Great dealership and wonderful sales people! I have always felt leaving there I have received a fair price and am always treated with nothing but respect! Thank you ! I will be back! More

by KMORIARTY8009 Verified Customer Verified Customer

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New Year New Car! Went to Hoffman Lexus for tune up on 2007 gs350. While waiting - ran into the only salesperson we will ever purchase a Lexus from, Ryan Mendez, and he Went to Hoffman Lexus for tune up on 2007 gs350. While waiting - ran into the only salesperson we will ever purchase a Lexus from, Ryan Mendez, and he showed me a 2013 gs 350 Fseries that he knew had everything we wanted in a car. With little fuss- Ryan was able to put us into the car, that day!!! Never any pressure from him- our Hoffman Lexus experience in both sales and service with Bob DiNapoli sells us over and over again. More

by Yaylexus3 Verified Customer Verified Customer

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Great car buying experience We just purchased a Lexus RX, and had a great experience. Ryan, Peter, Rebbeca and Ashley made it a great experience. From the initial discussion We just purchased a Lexus RX, and had a great experience. Ryan, Peter, Rebbeca and Ashley made it a great experience. From the initial discussion through to delivery of the vehicle, the team made this great. Sebastian set everything up from my discussions with Ashley, so it went smoothly from the moment I got there. Thank you! More

by SHAI Verified Customer Verified Customer

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Michael Pease made my purchase easy from start to finish. From bringing my Lexus IS to my home for a test drive to delivering it after 6pm to accommodate my schedule , my experience at Hoffman was exceptional From bringing my Lexus IS to my home for a test drive to delivering it after 6pm to accommodate my schedule , my experience at Hoffman was exceptional. Michael Pease was thorough and attentive to my concerns and even called me the next day to make sure I didn't have any unanswered questions. I certainly would recommend the dealership for a professional approach to a car purchase More

by MEW7387 Verified Customer Verified Customer

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Great customer service Kevin was great while I was looking to purchase the new NX model. He went through everything about the car and answered any questions I had. He's very Kevin was great while I was looking to purchase the new NX model. He went through everything about the car and answered any questions I had. He's very personable and easy to talk to. Al in finance was also very good and made the transaction very simple and smooth. More

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Buying a vehicle at Hoffman Lexus Our experience in purchasing a vehicle from Hoffman Lexus proved to be as comfortable, informative and professional as buying a car can be (not our fa Our experience in purchasing a vehicle from Hoffman Lexus proved to be as comfortable, informative and professional as buying a car can be (not our favorite activity). Our sales person was Foy Woody Hammonds, "Woody". Woody was very patient, forth coming with information and eager to make us comfortable. The dealership was very accommodating in doing what it took to prevent us from having to make another 150 mile round trip. Based on our experience to this point we would definitely recommend them to anyone looking for a vehicle. We would give Woody 5 stars. Pierre and Sue More

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