Sebastian Mika
Sebastian Mika at Lexus of Arlington

Sebastian Mika | Page 2

Product Specialistct

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

4.4
16 Reviews
4.4

16 Reviews

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16 Reviews of Sebastian Mika

January 11, 2023

Dealership Rating
Employee Rating

this place is clean and employees are nice. and i will come back again to buy car More

by RAFFY_AMBOY75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 11, 2023

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington!

January 09, 2023

Dealership Rating
Employee Rating

Sales manager does not return calls. Took a week to hear from sales man that I purchased car from. When I was a person buying the vehicle everything was we can do this and that. I purch More

by AJ8437
Service Price Transparency
Service Communication
Recommend Dealer
No
Jan 12, 2023

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 12, 2023

Lexus of Arlington responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 04, 2023

Dealership Rating
Employee Rating

Very clean and beautiful building. Fitting for a Lexus dealership. Personnel were friendly and definitely tried to give you the deal you are looking for. More

by Cory
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Igor Zigic

Jan 05, 2023

Lexus of Arlington responded

Cory, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 13, 2022

Dealership Rating
Employee Rating

Dishonest, not at all concerned about customer satisfaction. They totally blew the opportunity to make a happy new customer who might buy there again and refer them. Instead, they just sold me a c More

by DoctorD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Peter Demos

Dec 17, 2022

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 17, 2022

DoctorD responded

I would be very happy to discuss this with you further. Rather than post my contact information online, please get it from Sebastian (I'm his customer who bought an ES300h on Saturday, Dec. 3rd).

Dec 17, 2022

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 17, 2022

DoctorD responded

I would be very happy to discuss this further. So please call me at 847-404-8211, or my email is dopps1@yahoo.com. Thank you, Andy Doppelt

November 19, 2022

Dealership Rating
Employee Rating

Excelente service , people is so nice they make process so easy , Sebastian was the salesperson and walked me to the process all the way I will recommend dealer 100 %. More

by SERGIO0828.SG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yegor Azarov

Nov 20, 2022

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, Sergio, and let us know if we can be of any more assistance!

November 04, 2022

Dealership Rating
Employee Rating

very nice technical service. recently I needed a check-up in the car, it seemed to me that there was something wrong with the wheel, I forgot to make an appointment to check my More

by Haski67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Demos, Kamil Wojcik

Nov 07, 2022

Lexus of Arlington responded

It's great to hear that Sebastian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

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