this place is clean and employees are nice.
and i will come back again to buy car
and i will come back again to buy car
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by RAFFY_AMBOY75
Verified Customer
Verified Customer
Jan 11, 2023 -
Lexus of Arlington responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington!
Sales manager does not return calls.
Took a week to hear from sales man that I purchased car from. When I was a person buying the vehicle everything was we can do this and that. I purch
Took a week to hear from sales man that I purchased car from. When I was a person buying the vehicle everything was we can do this and that. I purchased the vehicle and all of a sudden well it wasn’t in writing we are not going to do those repairs.
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by AJ8437
Verified Customer
Verified Customer
Service Price Transparency
Jan 12, 2023 -
Lexus of Arlington responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Jan 12, 2023 -
Lexus of Arlington responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Very clean and beautiful building.
Fitting for a Lexus dealership. Personnel were friendly and definitely tried to give you the deal you are looking for.
Fitting for a Lexus dealership. Personnel were friendly and definitely tried to give you the deal you are looking for.
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by Cory
Jan 05, 2023 -
Lexus of Arlington responded
Cory, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Dishonest, not at all concerned about customer
satisfaction. They totally blew the opportunity to make a happy new customer who might buy there again and refer them. Instead, they just sold me a c
satisfaction. They totally blew the opportunity to make a happy new customer who might buy there again and refer them. Instead, they just sold me a car and demonstrated they did not care if they ever saw me again. Beware, and be tough when negotiating every little item!
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by DoctorD
Verified Customer
Verified Customer
Dec 17, 2022 -
Lexus of Arlington responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Dec 17, 2022 -
DoctorD responded
I would be very happy to discuss this with you further. Rather than post my contact information online, please get it from Sebastian (I'm his customer who bought an ES300h on Saturday, Dec. 3rd).
Dec 17, 2022 -
Lexus of Arlington responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Dec 17, 2022 -
DoctorD responded
I would be very happy to discuss this further. So please call me at 847-404-8211, or my email is dopps1@yahoo.com.
Thank you,
Andy Doppelt
Excelente service , people is so nice they make process
so easy , Sebastian was the salesperson and walked me to the process all the way I will recommend dealer 100 %.
so easy , Sebastian was the salesperson and walked me to the process all the way I will recommend dealer 100 %.
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by SERGIO0828.SG
Verified Customer
Verified Customer
Other Employees Tagged:
Yegor Azarov
Nov 20, 2022 -
Lexus of Arlington responded
Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, Sergio, and let us know if we can be of any more assistance!
very nice technical service.
recently I needed a check-up in the car, it seemed to me that there was something wrong with the wheel, I forgot to make an appointment to check my
recently I needed a check-up in the car, it seemed to me that there was something wrong with the wheel, I forgot to make an appointment to check my car in advance, they fixed it easily 😄 I am very pleased and especially Mr. Sebastian was very helpful to me.. thank you
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by Haski67
Verified Customer
Verified Customer
Nov 07, 2022 -
Lexus of Arlington responded
It's great to hear that Sebastian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!