Sebastian Pichardo

Terrible experience at this dealership. I don’t like reading or writing negative reviews, but our car buying experience deserves one.. Salesman was a nice guy. He kept this from being a one I don’t like reading or writing negative reviews, but our car buying experience deserves one.. Salesman was a nice guy. He kept this from being a one star review. Dealership experience was awful. I should have heeded the advice of other reviewers. I will try to keep this short… This dealer was advertising 2 identical Jeep Grand Cherokee L Summit Reserve vehicles. We made contact with Sarah online and several phone calls. We scheduled a test drive and Sarah said she would be our sales person at the dealership. We drove 3hrs and had phone calls with her 10 mins before arriving at the dealership. Sarah stated she would have one of the Jeeps pulled up front and waiting on us. We arrived and guess what., no Sarah. Our future salesman said, Sarah is an internet contact only. He also said they don’t have either of the two Jeeps available that we came to see. Infuriating to say the least we should have left immediately, but really wanted the Jeep we came for. Salesman said one of the Jeeps sold three days ago and the other one is in the parking garage with a dead battery. The story doesn’t get better. I will skip to the end. We were at the dealership for almost 8 hours. We ended up buying the Jeep with the dead battery, which resulted in returning to the dealer 2 days later for two new batteries. The service experience wasn’t to bad. The financing department was exactly how others have reviewed. They play games, don’t answer simple questions, and hide extra fees until you are signing everything in a rush bc you are there for hours. My review is skipping a lot of detail. This was the single worst car buying experience of my life to date. I have had good experiences at other dealerships. Her is the only reason why we bought the Jeep. We did our research and it was exactly the Jeep we wanted and couldn’t find. More

by wenandaar Verified Customer Verified Customer

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great dealership in both service and sales will sell you a car as efficiently as they service it a car as efficiently as they service it More

by guido.mazzini2 Verified Customer Verified Customer

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Steve has always been above and beyond and very accommodating with my busy schedule. Very punctual and effective. I highly recommend him and the Aventura location. accommodating with my busy schedule. Very punctual and effective. I highly recommend him and the Aventura location. More

by Carla Fortenberry Verified Customer Verified Customer

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Never will i buy another vehicle here. they sold me a vehicle with four flat spotted tires. These 4 tires cost me 1400 dollars to replace. they did not want to help we warrantee the tires they sold me a vehicle with four flat spotted tires. These 4 tires cost me 1400 dollars to replace. they did not want to help we warrantee the tires when clearly it was the dealers fault that they did not maintain the vehicle while in their possession. I emailed stellantis ram firestone and now one cares. super disappointed in the way they handled this when the vehicle only had 200 miles on it shame on Aventura ram. More

by johnny.guerrero Verified Customer Verified Customer

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Lack of leadership rude once they sell you a car it’s over worst experience I’ve ever had never brought a certified per owned car with so many problems was told car had new tires and brakes when was purc over worst experience I’ve ever had never brought a certified per owned car with so many problems was told car had new tires and brakes when was purchased that was not done the service manger was rude I had to drive numerous times from fort Myers car has been in shop every month I had it f More

by wesleypresly31 Verified Customer Verified Customer

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I just brought my car for oil change and it was super fast. Service was great. They are always so acomodatng fast. Service was great. They are always so acomodatng More

by INFO@PASTRYISART.COM Verified Customer Verified Customer

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Brandon and the whole finance department are amazing! They made sure that i was happy with my purchase. They made sure that i was happy with my purchase. More

by pbboy_442001 Verified Customer Verified Customer

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Excellent service and care really appreciate the client service and support thank you for the work service and support thank you for the work More

by dmbaumer Verified Customer Verified Customer

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Good service and polite customer service I am happy with them. Thank you so much for everything with them. Thank you so much for everything More

by ISMETCALIKUSU Verified Customer Verified Customer

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It’s a good sign that the first visit went well. This sets a solid foundation for future visits and makes it easier to build a relationship with the client. This sets a solid foundation for future visits and makes it easier to build a relationship with the client. More

by javicanter Verified Customer Verified Customer

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