Sebastian Velazquez | Page 4

Terrible customer service, I have called for a week to try and get someone to help me, I love over 3 hours away, and can’t stop by or I would, my brand new truck is broken and no one will call me back or try and get someone to help me, I love over 3 hours away, and can’t stop by or I would, my brand new truck is broken and no one will call me back or help me out, the truck was broken when I purchased it, I didn’t notice till the next morning it was on the passenger side where the salesman was sitting. I have sent pictures and videos still no response or help. Very very disappointing. More

by dustin.whitney Verified Customer Verified Customer

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The car was not detailed as was promised. The sales person was courteous but the car was still sold without being fully detailed. The sales person was courteous but the car was still sold without being fully detailed. More

by HORACEROOFE Verified Customer Verified Customer

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Pleasant experience, Ashley was very professional and the Manager. The purchase process was easy and smooth. Manager. The purchase process was easy and smooth. More

by jose_cheoii Verified Customer Verified Customer

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Most was good but I am still waiting for my money you must have got title by now I don’t see car on lot anymore.So a check for 7000.00 I hope is on the way must have got title by now I don’t see car on lot anymore.So a check for 7000.00 I hope is on the way More

by mconnelly217 Verified Customer Verified Customer

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Not a dig about the dealership staff but I had a 1 PM appointment for a brand new vehicle with ac not working. When I arrived I was told that the 1PM appointment did not mean they would get to it righ appointment for a brand new vehicle with ac not working. When I arrived I was told that the 1PM appointment did not mean they would get to it right away and it could take two hours. Never received any updates on the progress. It took over 3 hours. Side note....the rest rooms in the service area need an update. They are clean but look like something out of the 80's. The dealership sells Buick and GMC along with other brands and the restrooms do not convey a feeling of a luxury dealership. The ac system I was told was overcharged with freon and I have to wonder why this was not discovered by a pre delivery inspection. Not sure what Sebastian's role is at the dealership and the review may not be fair to him. I did not feel that someone who just bought a brand new vehicle was shown any concern for the issue. The vehicle had less than 90 miles on it. My sales person Joseph is very customer focused. No complaints for him at all. More

by markmroz2003 Verified Customer Verified Customer

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Spoke to Jose Ramos. He took care of me, made everything hassle free. From taking my car in and kept me updated with the repairs. Excellent service. Thank you Victori He took care of me, made everything hassle free. From taking my car in and kept me updated with the repairs. Excellent service. Thank you Victoria. Nice work. Another happy Customer. More

by GJ283 Verified Customer Verified Customer

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Amazing friendly sales rep. Did his job and more very pleased with the way we were treated. Did his job and more very pleased with the way we were treated. More

by NFARD Verified Customer Verified Customer

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Sebastian was very easy, nice and helpful to work with! He was a absolute pleasure:) He was a absolute pleasure:) More

by JACKIEWALKER1220 Verified Customer Verified Customer

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out standing sales service, great communication, knowledgeable sales team, all around great experience. thank you knowledgeable sales team, all around great experience. thank you More

by adalberto.guevara Verified Customer Verified Customer

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Excellent service, attention and handling to get you offers. Very grateful for the car i get. offers. Very grateful for the car i get. More

by acolon3730 Verified Customer Verified Customer

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