Sebastian Velazquez | Page 4

I went looking for A car and a deal was made on an RDX with me (Eduardo). A hand written application was filled out (can be reviewed if they still have on file), and signed by me as the applicant and I as with me (Eduardo). A hand written application was filled out (can be reviewed if they still have on file), and signed by me as the applicant and I asked my son (Angel) if he want to be a co-applicant to build his credit, and he signed. Then, when it was time for the electronic application they changed it and placed Angel as the applicant and me (Eduardo) as the co-applicant. When we asked they said it was due to him being on active duty, and in order to received the rebate. Now, if a deal was made prior to even filled the hand written application why the Sales Representative (Vincent), Sebastian, and everyone else that worked with this deal on 2/2/2025, changed and switched the names on the application I don’t know. Now, Angel left the US to Italy, the primary name on the car is him and I am the secondary owner I CANNOT DO ANYTHING AT THE DMV BECAUSE HE IS THE PRIMARY. Now, I tried to work with the manger, but apparently his hand are tides. Yes, the car is on both names, but since the Acura Fountain Sales switched names and put Angel as the primary and me (Eduardo) as the secondary I can do anything. Acura Fountain Dealer said they can so anything, the is funded, blablablah…. But I guess they never had made an application error for any customers, because they can change/update or correct any applications. Like they said “ this is the first time that something like this happens, that they are here to and we are happy to help you , blablabla…, and no one have called back or tried to help us to make these changes since it was done by the employees. Here I am, 2/26/2025, Angel still the primary, I still the secondary, so for DMV purposes Angel is the only that can do anything at the DMV because of the lake of knowledge that ALL THE EMPLOYEES WHO WERE INVOLVED ON THIS DEAL. More

by eduardoriveragarcia Verified Customer Verified Customer

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I've bought 8 vehicles from fountain over the last decades and though I always shop around when looking for the next I always get the best service and price there, they treat you with respect and get decades and though I always shop around when looking for the next I always get the best service and price there, they treat you with respect and get all of mine, everyone there is professional and great to deal with including their service department. Sure bet the next one will be from there More

by salgreco56 Verified Customer Verified Customer

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I experienced Excellent Service and will come back to Acura for all of my cars in the future. Acura for all of my cars in the future. More

by Tiffany.a.fields79 Verified Customer Verified Customer

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Due to the limitations of GmC financial, we didn't closed the deal with the dealership the deal with the dealership More

by lincoln.steagall Verified Customer Verified Customer

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Terrible customer service, I have called for a week to try and get someone to help me, I love over 3 hours away, and can’t stop by or I would, my brand new truck is broken and no one will call me back or try and get someone to help me, I love over 3 hours away, and can’t stop by or I would, my brand new truck is broken and no one will call me back or help me out, the truck was broken when I purchased it, I didn’t notice till the next morning it was on the passenger side where the salesman was sitting. I have sent pictures and videos still no response or help. Very very disappointing. More

by dustin.whitney Verified Customer Verified Customer

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The car was not detailed as was promised. The sales person was courteous but the car was still sold without being fully detailed. The sales person was courteous but the car was still sold without being fully detailed. More

by HORACEROOFE Verified Customer Verified Customer

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Pleasant experience, Ashley was very professional and the Manager. The purchase process was easy and smooth. Manager. The purchase process was easy and smooth. More

by jose_cheoii Verified Customer Verified Customer

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Most was good but I am still waiting for my money you must have got title by now I don’t see car on lot anymore.So a check for 7000.00 I hope is on the way must have got title by now I don’t see car on lot anymore.So a check for 7000.00 I hope is on the way More

by mconnelly217 Verified Customer Verified Customer

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Not a dig about the dealership staff but I had a 1 PM appointment for a brand new vehicle with ac not working. When I arrived I was told that the 1PM appointment did not mean they would get to it righ appointment for a brand new vehicle with ac not working. When I arrived I was told that the 1PM appointment did not mean they would get to it right away and it could take two hours. Never received any updates on the progress. It took over 3 hours. Side note....the rest rooms in the service area need an update. They are clean but look like something out of the 80's. The dealership sells Buick and GMC along with other brands and the restrooms do not convey a feeling of a luxury dealership. The ac system I was told was overcharged with freon and I have to wonder why this was not discovered by a pre delivery inspection. Not sure what Sebastian's role is at the dealership and the review may not be fair to him. I did not feel that someone who just bought a brand new vehicle was shown any concern for the issue. The vehicle had less than 90 miles on it. My sales person Joseph is very customer focused. No complaints for him at all. More

by markmroz2003 Verified Customer Verified Customer

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Spoke to Jose Ramos. He took care of me, made everything hassle free. From taking my car in and kept me updated with the repairs. Excellent service. Thank you Victori He took care of me, made everything hassle free. From taking my car in and kept me updated with the repairs. Excellent service. Thank you Victoria. Nice work. Another happy Customer. More

by GJ283 Verified Customer Verified Customer

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