Sergio Gonzalez | Page 3

Sergio is truly the best and very professional. I’ve been going to metro Nissan for years for both of my cars. . I’ve been going to metro Nissan for years for both of my cars. . More

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professional, knowledgeable, courteous, clean facilities ample coffee, clean waiting area and restrooms, close to freeway friendly staff and helpful, checkout was painless ample coffee, clean waiting area and restrooms, close to freeway friendly staff and helpful, checkout was painless More

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Excellent dealership! ! The lounge is beautiful and all of the people I came in contact with were friendly, kind and helpful. I had the oil changed on my Rogue and it was ! The lounge is beautiful and all of the people I came in contact with were friendly, kind and helpful. I had the oil changed on my Rogue and it was a very pleasant experience. More

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I was able to make an appointment the same day and was greeted by my favorite service advisor Sergio. Sergio always treats us like family and has been my service advisor for 14 years! My appointment was greeted by my favorite service advisor Sergio. Sergio always treats us like family and has been my service advisor for 14 years! My appointment was timely and able to get out and enjoy the rest of my afternoon. More

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Professional, Knowledgeable, Friendly, knows their business. Always on top of things and know what they are talking about. business. Always on top of things and know what they are talking about. More

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Service was perfect as usual. Thank you Sergio again for the great service experience. As always. Thank you Sergio again for the great service experience. As always. More

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Service advisors should be a little more personable and accommodating. Shuttle service would be great accommodating. Shuttle service would be great More

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My service advisor, Sergio Gonzalez is very professional! He's kind, caring, dependable, he takes care of business. He takes good care of my Rogue, as he did my previous Murano. Never tries to sale you any He's kind, caring, dependable, he takes care of business. He takes good care of my Rogue, as he did my previous Murano. Never tries to sale you anything you don't need. More

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I’ve brought my vehicle here multiple times and had great customer service experience, however this time around I cannot say the same. I dropped my car off late in the day, I understand, but all the workers customer service experience, however this time around I cannot say the same. I dropped my car off late in the day, I understand, but all the workers were standing/sitting in the office talking and no one came to greet me until I approached the office and asked for assistance. I stated that I understood I’d be leaving the car overnight and wouldn’t receive any information until the next day about what the diagnostic test revealed with it being close to closing time. The next day came and it was almost noon I still hadn’t received any updates on my vehicle which is unlike the dealership as all my previous service techs are very informative about what is happening. I reached out and called upon which I was transferred to Steve, the tech who checked me in the night before, and he went on to tell me what repairs the vehicle needed. I was expecting to get the diagnostic report to approve the expenses and that never happened other than the verbal conversation, but had been told my car would be ready today. It was almost 5pm and again I still had not received or heard anything from the tech or dealer so I once again reach out to see if my vehicle was ready. This time when I called the dealership I was placed on hold after asking about the status of my vehicle to have someone come back on and say it would be ready in 20 minutes and then hang up immediately after, with no gesture to end the conversation like “thank you, have a nice day, see you shortly, any other questions?” The customer service and communication was overall very lackluster and not what I have experienced from previous visits. More

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excellent service. had two cars serviced and all problems were identified and resolved immediately without any after issue. had two cars serviced and all problems were identified and resolved immediately without any after issue. More

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