Sergio Reyna | Page 11

Edwin is great. Very helpful, knowledgeable and kind. LOVE the new location. The waiting area is much more comfortable and the service area is clean and professional Very helpful, knowledgeable and kind. LOVE the new location. The waiting area is much more comfortable and the service area is clean and professional looking. The area where the agents work is much better as well. Happy to bring my cars there. More

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Rich was very helpful. He answered all of our questions and worked fast and efficient to get us out of the dealer as fast as possible. He answered all of our questions and worked fast and efficient to get us out of the dealer as fast as possible. More

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Good company/dealer that I recommend to my friend. A good staff to assist you. Thank you . A good staff to assist you. Thank you . More

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This dealership service department keeps getting worse and worse. So I pull my car into the waiting lane with !NO CARS! in front of me! I wait 20 minutes until I decided to get out of my car and ask someo and worse. So I pull my car into the waiting lane with !NO CARS! in front of me! I wait 20 minutes until I decided to get out of my car and ask someone if can get my car serviced. You would think it's a very busy afternoon! Well it wasn't! there was 5 service advisors doing nothing. There were multiple service bays open with 6 technicians around 1 vehicle laughing and cracking jokes! I'm very disappointed in Midtown Toyota! It's a xxxx shame they just relocated to a new dealership but have horrible customer service now. More

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I got my vehicle serviced for an oil change, the job was well done at this shop well done at this shop More

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The dealership isn’t transparent with you when purchasing your vehicle. The staff thinks it’s funny when you figure out that they left details out from the carfax. It was stated to me that since the people t your vehicle. The staff thinks it’s funny when you figure out that they left details out from the carfax. It was stated to me that since the people they brought it from didn’t report it they didn’t know about the problem. I asked did they do an inspection of the vehicle when they received it and the car salesperson and service center manager laughed and said they missed it. Then the salesperson said it’s easy to miss since I also didn’t notice it when purchasing the car. Well I’m not the professional and I feel as though this dealership are ‘legal scammers’. To fix the situation I asked for a discount for them to fix the problem and salesperson solution was to sit me down and try to up sale me another vehicle. More

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Victory Toyota rescued my vacation when my water pump failed several hundred miles from my home and from my destination. The staff was uniformly well trained and pleasant to work with. And I am back on t failed several hundred miles from my home and from my destination. The staff was uniformly well trained and pleasant to work with. And I am back on the road. More

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They have been working 💪 like a professional good job guys thanks for everything you do guys thanks for everything you do More

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I purchased my vehicle from Victory which was a great experience and recently had to come and have tire replace due to road hazard great customer service ordered the tire and had me up arunning the follo experience and recently had to come and have tire replace due to road hazard great customer service ordered the tire and had me up arunning the following day. More

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Excellent service throughout my stay at the dealer. Staff was courteous and very professional. Very good overall. Staff was courteous and very professional. Very good overall. More

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