Sergio Reyna | Page 13
Service Director
Victory Toyota of Midtown
3255 North Cicero Ave
Chicago, IL 60641
181 Reviews
Write a Review181 Reviews of Sergio Reyna
March 23, 2024
Great customer service. Love the new location and the larger waiting area. This is my local Toyota dealership where I get my Toyota vehicles serviced at, always great servic Love the new location and the larger waiting area. This is my local Toyota dealership where I get my Toyota vehicles serviced at, always great service. More
Other Employees Tagged: Alex Sarmiento, Edwin Salgado
March 19, 2024
Facility is beautiful. Employees very pleasant and helpful. However, as expected, the dealership service recommendations are crazy expensive upsells outside of the recommen Employees very pleasant and helpful. However, as expected, the dealership service recommendations are crazy expensive upsells outside of the recommended maintenance schedule in the Toyota manual. Just go there if you know what your car needs as far as warranty and oil changes. More
Other Employees Tagged: Herman Diaz
March 18, 2024
It was wonderful I had all the multi point inspection taken while I waited I. Lobby taken while I waited I. Lobby More
Other Employees Tagged: Shane Tabora , Rene Ortiz, Richardo (Rich) Santillanes, Alex Sarmiento
March 18, 2024
My Service Advisor David was great! He kept me updated until my vehicle was ready. He kept me updated until my vehicle was ready. More
Other Employees Tagged: Shane Tabora , Rene Ortiz, Alex Sarmiento, Mayra Rodriguez
March 15, 2024
Great communication and always ready to help. Staff is always friendly and let me know if they are long service time Staff is always friendly and let me know if they are long service time More
Other Employees Tagged: Rene Ortiz, Richardo (Rich) Santillanes, Alex Sarmiento
March 13, 2024
Unprofessional, irresponsible, lack of accountability management is lazy. Waste of time. Dragged my situation a whole year caused me additional expenses and damaged to my vehicle instead of actually allo management is lazy. Waste of time. Dragged my situation a whole year caused me additional expenses and damaged to my vehicle instead of actually allowing me to go back to the shop to have my initial issue fixed covered by the warranty of my accident. It wasn’t my first issue with these guys. But decided to continue going to them because the initial advisor really took dedication to help me also was refunded for a leak that my warranty covered I had to really fight it and call corporate Toyota. Certain advisors and technicians don’t know what they are doing. Don’t know what warranties cover your vehicle. Management itself needs a lot of training because they lack of basic people skills. Lack of empathy to the situation. Felt like I really got taken advantage because I’m a woman and I don’t have a whole lot of knowledge in cars. Definitely left a bad taste.! More
Other Employees Tagged: Lane Gibson.
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