"I do business with Naples Luxury Imports because of the..."
I do business with Naples Luxury Imports because of the EMPLYEES there, i buy both Range Rover and Bentley vehicles from Kiah Ordogne and my service men SERGIO for Bentley and MICHAEL for my range rover who have never once let me down or not done what they said they would do for me! OUTSTANDING
"Just bought a new Bentley and had a 5 star sales..."
- Roger L Jean
Just bought a new Bentley and had a 5 star sales experience. However I brought the car in for installation of additional equipment which was supposed to take two days. A car drop off and loaner assignment should not take 1 hour and 20 minutes. The only reason it ONLY took this long was that Sergio who was not assigned to my service took it upon himself to complete the paperwork and advised that someone from Enterprise would be along shortly with my loaner. After approximately 30 minutes I went back to Sergio who was very surprised that no one had taken care of my case and promptly got someone to help me. No updates were provided for 2 days and on the morning of the third day I called the service department and was told that the car would be ready after 4pm. I arrived after 4 and my vehicle was ready. Unfortunately the individual who went to get my car identified the wrong vehicle and after inspection I told him so. Finally I got my car back.
This is not the quality of service I have come to expect either from a Bentley dealer or various dealers servicing my other vehicles.
"Sergio was a pleasure to work with , everything went..."
Sergio was a pleasure to work with , everything went perfect !no delays timing couldn’t of better scale of 1-10 Sergio is a thousand
"I had an issue where my windows were going up and down..."
I had an issue where my windows were going up and down after someone washed my Bentley. I called Sergio Taddeo at the Bentley service and he said bring the car in after my golf. I did and he determined quickly the window switches were shorted out and offer to replace them immediately. Which he did in a very short period of time.
I have always found this Bentley dealership cares about its customers and goes the extra step to solve my issues.
"What an amazing experience, you would not think a simple..."
What an amazing experience, you would not think a simple visit to the service department could make someone feel so good, but Sergio knocked it out of the park with his seamless process and knowledge of the department. Thanks again Pal, you are always a please deal work with.
"Sergio is always a pleasure to work with. His knowledge..."
Sergio is always a pleasure to work with. His knowledge and professionalism are exceptional but it is positive attitude that truly sets him apart. I look forward to meeting with him whenever there is a need. There should be more service advisors like him out there!
"Great service. The car was spotless when I picked it up...."
Great service. The car was spotless when I picked it up. All the repairs were taken care of in a professional manner and the loaner was great
"Dealer is first class. They have followed thru in ever..."
- Joe Winick
Dealer is first class. They have followed thru in ever way, from purchase to service. They exceeded my expectation, answered questions, did work on schedule with professional team and ...I did not have to wait! They earned a five star award in my book.
"The Service I received from Bentley of Naples was..."
The Service I received from Bentley of Naples was absolute 1st Class from start to finish. Sergio Taddeo is a true professional, he treated me like I was his #1 priority whenever I called and had a question. I would never go anywhere else to service my Bentley.
"James was the best. Always kept me up to date on every..."
James was the best. Always kept me up to date on every bit of the process of my new top. Couldn’t have had a better experience. Thank you