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Serhan Alkan
296 Reviews
296 Reviews
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296 Reviews of Serhan Alkan
May 11, 2013
The fact that the sales associate is so knowlegeable with the, control features of the car and his confidence that we would love the vehicle, brought our reasoning to a another level. We own a 2011 Sorento E the, control features of the car and his confidence that we would love the vehicle, brought our reasoning to a another level. We own a 2011 Sorento EX, but needed more features that requires ease of operation for us eldery people. The quickness of preparation of numerous paperwork, the ease of financing but above all the confidence shown by your staff is a joy to purchase a new car. We love our new 21014 Sorento SLX, we love the experience, but above all we love Serhan "Sergio" Alkan. Keep up the good work your doing! More
by dakotahdoug
April 26, 2013
Graet people to do business with. Very happy with this salesperson and dealership. They addressed all of our concerns, and went out of their way to satisfy us. salesperson and dealership. They addressed all of our concerns, and went out of their way to satisfy us. More
by villagesgolfer
April 08, 2013
Sergio was friendly, informative, knowledgeable and excellent to work with. He made us very comfortable and answered every question we asked with ease. Sergio went out of his way to ensure that we we excellent to work with. He made us very comfortable and answered every question we asked with ease. Sergio went out of his way to ensure that we were comfortable during our visit. We liked the low pressure sales technique that Sergio used, what I liked about it was that we asked questions and he understood that we were knowledgeable buyers and just answered the questions. He did ask us what options we wanted and then showed us how to get those at the better price for us. Although it may go against sales persons training he appropriately evaluated our needs and personality and did not hard sale us which resulted in our purchase. We would recommend him to any of our friends. If this review was based only on Sergio, everything would be listed as great. However, the paperwork process was at best "OK" but there were parts that were very bad, like it took over 4 hours to complete. Gayle was friendly and helpful, she explained everything well reviewed our options although there was a problem with the final price we had agreed upon. It took over 4 hours for the closing process to be completed and it made us question whether the process is designed to wear us down so we don't pay attention to the numbers which were several hundred dollars above the agreed upon price. Which left us disappointed at the end of the process which left us very frustrated and tired. In defense of Gayle, it was after hours and the managers had already left for the day. In the end the numbers were corrected due to our insistence and Gayle's help. The dealership was very welcoming from the time we drove into the lot. The sales people were waiting to help us and we did not have to wait. There were parking places available for their customers. The grounds were well kept and presentation of the vehicles were excellent. Once inside the showroom, it too was very clean with an appropriate layout for the business that needed to be done. We will be recommending our friends and family to Bill Bryant Kia and salesperson Serhan "Sergio" Alkan. More
by bjcinfl2000
February 01, 2013
From the first contact, I was treated as the most important person in Serhan's day. He would make sure I was completely satisfied about anything I questioned regarding the models of interest. important person in Serhan's day. He would make sure I was completely satisfied about anything I questioned regarding the models of interest. More
by rapplas
