I had an excellent experience.
They were Courteous and flexible. I highly recommend trading with this dealership.
They were Courteous and flexible. I highly recommend trading with this dealership.
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by cscott52
Verified Customer
Verified Customer
I moved to the area almost a year ago.
I've used Serra for the service of my XT5. They've done a great job.
I've used Serra for the service of my XT5. They've done a great job.
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by kendra.reese
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
We appreciate you for letting others know about your experience, Kendra! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Your Friends at Serra Jackson
The service staff was very helpful to get me in and put 2
new tires on my vehicle. I had to come in at lunch time on a work day for me and return to work ASAP. Got me in and out . Was so glad as I had a da
new tires on my vehicle. I had to come in at lunch time on a work day for me and return to work ASAP. Got me in and out . Was so glad as I had a day trip out of town planned for Saturday.
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by jls2
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road.
Sincerely,
Your Friends at Serra Jackson
Your staff was friendly and helpful to get me in and out
fast. The Admin staff helped me figure out how to use the reward points I had to pay for the service.
fast. The Admin staff helped me figure out how to use the reward points I had to pay for the service.
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by dave1950
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for leaving us this great review, Dave! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
Your Friends at Serra Jackson
Very nice.
Very friendly. Super helpful to people who are new to the vehicle buying business
Very friendly. Super helpful to people who are new to the vehicle buying business
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by garvinjordan83
Verified Customer
Verified Customer
Apr 29, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Sincerely,
Your Friends at Serra Jackson
Title: A Cautionary Tale: My Disheartening Experience
with Serra of Jackson
As a consumer who values honesty and transparency, my recent encounter with Serra of Jackson left me deeply disheartened and
with Serra of Jackson
As a consumer who values honesty and transparency, my recent encounter with Serra of Jackson left me deeply disheartened and questioning the integrity of the dealership.
In my pursuit of a new vehicle, I embarked on a 12-hour round trip to Serra of Jackson, drawn by their seemingly reputable standing. However, upon arrival, I was confronted with a dismaying reality: the car I intended to purchase bore undisclosed damages.
What compounded my disappointment was not merely the presence of damages, but the dismissive attitude with which my concerns were met. Instead of acknowledging the oversight, I was offered a refund of my deposit, accompanied by the unsettling assertion that there were other interested buyers waiting in line.
This experience has prompted me to question the ethical standards and customer care practices of Serra of Jackson. How can a dealership justify withholding crucial information about a vehicle, especially when a customer has invested significant time and effort into the purchase process?
My intention in sharing this account is not borne of resentment, but rather a genuine desire to caution prospective buyers. If you are considering a purchase from Serra of Jackson, I implore you to exercise caution. Scrutinize any vehicle of interest meticulously, and do not hesitate to inquire about its condition in detail.
Regrettably, my experience has illuminated a disconcerting reality: Serra of Jackson may not consistently disclose all relevant information, thereby exposing buyers to the risk of purchasing flawed vehicles and the consequent disappointment.
In conclusion, I urge those in search of a vehicle to explore alternative options. My encounter with Serra of Jackson was not merely disappointing, but served as a disheartening reminder of the importance of integrity and transparency in business dealings. It is my sincere hope that by sharing my experience, others can avoid a similar ordeal.
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by Not a Repeat
Apr 30, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Our team has acknowledged this review.
Our salesman, Bryan made purchasing out vehicle a
pleasure. We have never enjoyed the vehicle search and purchase process, but Bryan made the entire purchase process very easy and enjoyable.
pleasure. We have never enjoyed the vehicle search and purchase process, but Bryan made the entire purchase process very easy and enjoyable.
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by carolynandjrbarker
Verified Customer
Verified Customer
Other Employees Tagged:
Bryan Borders (Sales)
Apr 23, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Congratulations on your new vehicle, Carolyn. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Bryan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again.
Sincerely,
Your Friends at Serra Jackson
Everyone was very friendly and prompt as we entered the
dealership! We always enjoy going to Serra of Jackson. Any questions and concerns were explained thoroughly throughout our visit. Everything was also
dealership! We always enjoy going to Serra of Jackson. Any questions and concerns were explained thoroughly throughout our visit. Everything was also very clean and bright!!
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by pamshwn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan
Apr 19, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
Sincerely,
Your Friends at Serra Jackson
Great customer service and very patient and attentive.
Treated just like family. Will work with you until you find what you need.
Treated just like family. Will work with you until you find what you need.
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by Symone92
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jameson Diamond
Apr 18, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
Thank you so much for taking the time to share your kind words about your experience at Serra Chevrolet Buick GMC Cadillac! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service!
Sincerely,
Your Friends at Serra Jackson
Fast and friendly service.
They were able to meet all the needs this time in.
They were able to meet all the needs this time in.
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by LEAH2023
Verified Customer
Verified Customer
Service Price Transparency
Apr 17, 2024 -
Serra Chevrolet - Cadillac - Buick - GMC responded
We appreciate you for taking the time to give our dealership such an excellent star rating, Leah. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know.
Sincerely,
Your Friends at Serra Jackson