Service Department
Service Department at Jacky Jones Ford of Sweetwater

Service Department

Service

Jacky Jones Ford of Sweetwater

714 New Hwy 68
Sweetwater, TN 37874

4.8
90 Reviews
4.8

90 Reviews

Write a Review

Dealership Experience

22 yrs, 3 mos

Industry Experience

22 yrs, 3 mos

90 Reviews of Service Department

March 03, 2026

Dealership Rating
Employee Rating

This is a good dealeship. I have always had good service from the people that work there. More

by Rmibec82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

Mar 03, 2026

Jacky Jones Ford of Sweetwater responded

Thank you for trusting Jacky Jones Ford of Sweetwater. We appreciate your continued support and wish you well.

February 21, 2026

Dealership Rating
Employee Rating

Service department, check in receptionist Brittany and diesel mechanic Matt were both great! They went above and beyond! I will definitely be coming back! More

by Tim Childress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

Feb 21, 2026

Jacky Jones Ford of Sweetwater responded

We appreciate you recognizing our team's effort in the service department. Jacky Jones Ford of Sweetwater values your business and looks forward to assisting you again. Thank you for sharing your experience.

February 07, 2026

Dealership Rating
Employee Rating

Service was great and price was reasonable when we had to have work done on our 2008 Ford Truck. More

by brendab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

January 24, 2026

Dealership Rating
Employee Rating

Service was considerate and informative. The recall on my f 150 was fix quickly and professionally. More

by tbowers2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 20, 2026

Dealership Rating
Employee Rating

Everyone is very helpful and attentive. They have a great inventory as well. We will definitely be back and highly recommend. More

by sherryacopeland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 02, 2026

Dealership Rating
Employee Rating

Jacky Jones is awesome,,Benjamin Pina does a fantastic job! Good people to do business with. More

by genewade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2026

Jacky Jones Ford of Sweetwater responded

We appreciate your kind words about our team. Thank you for choosing Jacky Jones Ford of Sweetwater. We look forward to assisting you again.

December 29, 2025

Dealership Rating
Employee Rating

If you are looking for a vehicle, look no further. And ask for Mama Lori. More

by srm4301
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

The service department is very efficient and informative. They reviewed my car problems with me and were able to fix my car in a reasonable amount of time. More

by brewsterk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee , BART Littleton

December 08, 2025

Dealership Rating
Employee Rating

The service department does a great job. Brittany does a great job. She is real nice to deal with. More

by jhhousley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

Dec 08, 2025

Jacky Jones Ford of Sweetwater responded

Our team at Jacky Jones Ford of Sweetwater appreciates your recognition of our service department and Brittany. We value your feedback and are here for any future needs. Thank you for choosing us.

December 03, 2025

Dealership Rating
Employee Rating

Great service with very courteous Sales personnel. I’m a return customer for a total of 4 vehicles. Would recommend Jacky Jones to anyone who is looking for a new or used vehicle. More

by pamwoods618
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 03, 2025

Jacky Jones Ford of Sweetwater responded

We appreciate your continued trust in Jacky Jones Ford of Sweetwater. Our team works hard to provide courteous service. Thank you for recommending us to others.

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