Service Department
Service Department at Jacky Jones Ford of Sweetwater

Service Department

Service

Jacky Jones Ford of Sweetwater

714 New Hwy 68
Sweetwater, TN 37874

4.8
74 Reviews
4.8

74 Reviews

Write a Review

Dealership Experience

21 yrs, 8 mos

Industry Experience

21 yrs, 8 mos

74 Reviews of Service Department

August 13, 2025

Dealership Rating
Employee Rating

Car purchase was simple and easy. I left with a full tank of gas. Sales staff were very friendly and accommodating. I would highly recommend this dealership. More

by rosstarver
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 13, 2025

Jacky Jones Ford of Sweetwater responded

We're glad to hear you had a favorable experience with us at Jacky Jones Ford of Sweetwater. Thank you for recommending our dealership.

August 04, 2025

Dealership Rating
Employee Rating

I would highly recommend this dealership for sales and service. They work with you to give you the best deal and their service department staff is excellent, Brittany is great. I do not take my vehicles a More

by elizap_tn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee , Brittany, Nick

Aug 04, 2025

Jacky Jones Ford of Sweetwater responded

We appreciate your recommendation and are pleased to hear about your positive experiences with sales and service at Jacky Jones Ford of Sweetwater. We’re glad our team was able to assist you effectively with vehicle servicing, including keeping track of service history through earned points.

August 02, 2025

Dealership Rating
Employee Rating

Jacky Jones of Sweetwater had exactly what we wanted and made the buying process easy. Loved buying with Lori and will definitely be buying with her again More

by Brody Pankratz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Service Employee, Sales Employee , Lori Boles

Aug 02, 2025

Jacky Jones Ford of Sweetwater responded

We are pleased you enjoyed your experience with our team. We'd be happy to assist you in the future at Jacky Jones Ford of Sweetwater. Take care.

July 16, 2025

Dealership Rating
Employee Rating

Good communication, professional personnel, thorough service. Left vehicle at drop box before they opened, received text message updates and suggested service, responded via text, picked up vehicle afte More

by Rsssshunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

Jul 16, 2025

Jacky Jones Ford of Sweetwater responded

Thank you for your feedback. It’s great to hear about the communication and service experience with Jacky Jones Ford of Sweetwater. We wish you well until next time.

June 18, 2025

Dealership Rating
Employee Rating

Done exactly what needed to be done at a fair price. Completed in a reasonable time. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

June 13, 2025

Dealership Rating
Employee Rating

The service department has always accommodated my schedule, explained everything up front, and got me finished on time. More

by Xaltm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

May 30, 2025

Dealership Rating
Employee Rating

Hayden came to our house in the mobile service and replaced the battery on our 2022 Bronco Sport and did a great job job. I will not buy a car anywhere else but Jackie Jones Sweetwater. More

by Ramsrtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee , Hayden

Jun 03, 2025

Jacky Jones Ford of Sweetwater responded

It's great to hear about your experience with our mobile service for your Bronco Sport. We appreciate your loyalty to Jacky Jones Ford of Sweetwater. Thank you and take care!

May 19, 2025

Dealership Rating
Employee Rating

Made three trips to pick up truck that was left for service but did fix More

by gogreenconstruction14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Jacky Jones Ford of Sweetwater responded

We appreciate your feedback and would like to address the service experience you mentioned. Please feel free to reach out directly so we can help resolve it efficiently.

May 18, 2025

Dealership Rating
Employee Rating

The crew in the Quick Service Dept are always terrific. Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos ac More

by Rdwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

May 27, 2025

Jacky Jones Ford of Sweetwater responded

We're glad to hear you appreciated the mobile service. Our team is committed to delivering great experiences. Thank you for your review of Jacky Jones Ford of Sweetwater.

May 16, 2025

Dealership Rating
Employee Rating

Had an appointment and didn’t have to wait very long. Bart was great in the service department. More

by patgentry-1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Employee

May 27, 2025

Jacky Jones Ford of Sweetwater responded

We're glad you had a smooth experience with our service department at Jacky Jones Ford of Sweetwater.

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