Service Department

One of the poorest run dealerships I’ve encountered. Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service manag Caught service advisor in several lies during our service. Asked to have service manager contact me. They never did, left 3 messages on Service managers voicemail and they never called back. Seems the poor attitude towards taking care of customers starts at the top. If they cared they would at very least call back but they never did. It’s a shame was hoping to establish a relationship with a dealer but now I’ll have to drive to Carlsbad or Kearny Mesa. More

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Terrible customer service. No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers! No loaner car. They didn’t even clean my vehicle upon returning. I would not recommend Escondido Mercedes to customers! More

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PLEASE PLEASE PLEASE READ You might see some 5 star rating but I’m telling you be aware of false advertisement. If there is another Mercedes dealership ANYWHERE close to you go there!!! Let’s start by rating but I’m telling you be aware of false advertisement. If there is another Mercedes dealership ANYWHERE close to you go there!!! Let’s start by the fact that they are beyond persistent about you using the lot financing! To where it’s almost in a threatening manner or if you don’t this then…..I used my bank and purchased a “certified pre-used vehicle”. The vehicle only had one key and was assured by my sales person he would get another key to me. I had the vehicle shipped to my house in Va by a company they use. I never could get in touch with the shipping company and when my car arrived looked like it had been in a sand storm. They didn’t send the car with temp tags and I fought for a month before I finally got the title from them to register my car. So over a month went by before I could drive this car. I drove the car for a week when I noticed that the drivers side headlight had some bounce to it so I looked under the hood to find a broken screw…not sure if you know how much the headlights are but around 1000$. To top it off there was a rag securing the headlight in place. Pushed nice and tight as to minimize that bounce. Once I noticed that I took it to Mercedes of Arlington where there did an overall inspection of the vehicle which is 400. Come to find out I needed 4000 dollars worth of repair. Now you would think “certified” that things would be covered. NOPE!!! Apparently this car had from what they said…been in an accident. Tires bent 1200, headlight 1000, cracked plastic underneath car leading to rubbing on tire 1000. The mechanic stated I would have never certified this car with the current condition. I was blown away!!! Immediately I called Mecedes of Escondido. Not only did the give me the run around and several people to call but then they never ever ever call you back. Alfonso Soto-service manager-called over 6 times never returned calls, Mobi-Sales manager-called 2 times-never returned calls. General sales manager of entire store-called and left message with secretary-never retired call. Oh, and when you call to make a complaint to Mercedes Benz USA, which I have done…make sure you don’t get JENNIFER who is a “executive claims manager” she will do NOTHING for you. She goes on vacations and you can’t get a hold of her for weeks. Then if she tries to call you back but your unavailable due to the fact your on vacation she will close you case! So this is not over and I will be continuing to file complaints because if you read reviews there is something going on with this dealership. Once your out the door your screwed. GO SOMEWHERE ELSE!!!! I’d give this place a negative if I could. More

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Great customer service & kindness with salesman Nick De Los Santos. Nick addressed my personal needs and reviewed MB options. I came into test-drive a car and ended up buying a beautiful one for my retirem Los Santos. Nick addressed my personal needs and reviewed MB options. I came into test-drive a car and ended up buying a beautiful one for my retirement. Was a smooth process from start to finish. More

by JTYSHDOYLE Verified Customer Verified Customer

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Liked sean my representative, service was fast but carwash was not working which made it inconvenient carwash was not working which made it inconvenient More

by HOOTAN_AFSHAR2001 Verified Customer Verified Customer

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It’s very good service accept appointments just couple day no take one week i can drop my car next day day no take one week i can drop my car next day More

by mikxay Verified Customer Verified Customer

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Great customer service they did an excellent job. They took their time to analyze it. They kept it overnight to make sure everything was working the proper way and I got the car back in a timely mann They took their time to analyze it. They kept it overnight to make sure everything was working the proper way and I got the car back in a timely manner. Thank you for the loaner. More

by Curtis.butts Verified Customer Verified Customer

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Lester Cochran in the service department is a fantastic service advisor. He always answers my questions and very helpful. I will not take my cars anywhere else as long as Lester works here. service advisor. He always answers my questions and very helpful. I will not take my cars anywhere else as long as Lester works here. More

by KIYOMA Verified Customer Verified Customer

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Nice friendly helpful . Helped me with my service appointment for my car and was very nice Helped me with my service appointment for my car and was very nice More

by PAISLEY.MANSOR Verified Customer Verified Customer

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Lester was knowledgeable and up front about everything. He walked us through the process and we felt comfortable about the service. Will definitely be requesting him for our next service. He walked us through the process and we felt comfortable about the service. Will definitely be requesting him for our next service. More

by BREANNA.FIONA Verified Customer Verified Customer

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