Seth Hart | Page 4

Bought a car a little over a week ago from Matt. Was very excited about this purchase at first but now finding out that Gavin and Matt have lied to me regarding the condition of the vehicle I purcha Was very excited about this purchase at first but now finding out that Gavin and Matt have lied to me regarding the condition of the vehicle I purchased. Buying a 24 vehicle that is still under manufactures warranty isn’t considered as-is and Hyundai corporate customer service agrees with me on that. Being told numerous times from both of these individuals that repairs were made prior to signing any contracts helped us with moving forward. Now we are told neither of them put in writing and as Gavin said every customer lies to dealerships to get repairs done at the customers fault and dealerships don’t lie. He’s been doing this for over 10 years and has dealt with thousands of these issues of customers lying. What happened in the past is irrelevant to this conversation. The only thing that matters is what is going on between us and multiple times Gavin chose to go the dishonest route when it was never a make it or break it situation. Instead he doubled down. This is why people don’t trust car dealerships and they have a bad reputation. Buyer beware they will sell you, as Matt stated multiple times, a brand new vehicle still under manufactures warranty as-is. My first red flag was within 5 minutes of meeting our sales person he states that he didn’t know Hyundai made a truck. Edit: reviewed my paper and the window sticker. My car was never sold AS-IS. I do not have paperwork or signed any paperwork stating such. After reading more reviews on google with the owner commenting on AS-IS issues with high mileage cars. Matt would have had to inform us, financing would have had us sign paperwork stating such. This would have been stated throughout the whole process to us, read a couple comments below mine. This was never apart of the process. So for Gavin to attack me and falsely claim I was lying to them. Is a gross understatement and poor judgement on his part. When in fact with that simple statement shows who’s lying but as he said over the phone. This is a he said vs he said situation even though the legal paperwork is on my side and the customer is always lying. I highly doubt anyone with Grayson will take accountability for this issue and continue to make it my fault for not doing my own responsibility and researching this particular dealership before purchasing said car. More

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This is my third purchase. Will buy all vehicles from them. So easy to work with. Will buy all vehicles from them. So easy to work with. More

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I had researched a little and ruled out other manufacturers. I had wanted to purchase my first brand new vehicle. I walked the lot, did a test drive and made my selection, driving off in @ 2hrs. manufacturers. I had wanted to purchase my first brand new vehicle. I walked the lot, did a test drive and made my selection, driving off in @ 2hrs. Everything was great, easy and quick! This is my 3rd Subaru. I still have a 2003 Baja. Previously had a Brat. Now I have a 2024 Crosstrek. More

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Sabastian Morosini helped us find the vehicle we were looking for. He is very professional and knowledgeable of all the features on our new auto. looking for. He is very professional and knowledgeable of all the features on our new auto. More

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Grayson Subaru employees are always welcoming and polite. Their showroom and lounge areas are very clean and comfortable. I enjoy coming here. Their showroom and lounge areas are very clean and comfortable. I enjoy coming here. More

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This was our 2nd Subaru Forester purchase. We were very picky about the features we wanted in this Forester. Jesse, the sales rep. worked with us (along with the sales mgr. & the internet mgr. We were very picky about the features we wanted in this Forester. Jesse, the sales rep. worked with us (along with the sales mgr. & the internet mgr.) to find the perfect Forester for us. We actually wanted a slightly used one with less than 10K miles. The closest we came on our outside searches was a 2023 Forester with 14K miles that was within about $1000 of a new 2025 with the same options. This shows how much Subaru's hold their value ... needless to say, we are now driving a 2025 Forester with all the latest safety features, which was our top priority. Thank you, Jesse and the Grayson team! More

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Terran was very helpful and did his best to find the car the would fit best my needs. Very pleasant experience. the would fit best my needs. Very pleasant experience. More

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First time buying from a dealership and they were so helpful. They made sure I stayed in budget and showed me all my available options. helpful. They made sure I stayed in budget and showed me all my available options. More

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Was given time to chose the car that was right for me. No last minute adjustments on price. I am very satisfied. No last minute adjustments on price. I am very satisfied. More

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I looked at multiple dealerships for the exact car I wanted, and Grayson was by far the best experience I had. They were straightforward and easy to work with. I managed my entire purchase remotely and wanted, and Grayson was by far the best experience I had. They were straightforward and easy to work with. I managed my entire purchase remotely and never had any problems. This was my second purchase from Grayson and I’m extremely pleased with the experience yet again. More

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