Shane Dhanani | Page 2

Received my appointment for service on my vehicle. From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my ve From the time I arrived at the dealership. Shane checked me in for my manufacturer recall on my 2020 Hyundai Palisade. He kept me informed with my vehicle. Upon completion he contact me. Outstanding service received. Thank you Shane. More

by SSEASON14 Verified Customer Verified Customer

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I am extremely dissatisfied with the service I received at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again at Southern Hyundai following what should have been a routine oil change and tire rotation. After my appointment, I did not drive my vehicle again until the following Monday, at which point I immediately noticed a persistent thumping sensation while driving. Concerned, I returned to the dealership and requested that my vehicle and tire balance be checked. I was initially told that no issues were found and that the tires were secure. A technician offered to test drive the vehicle with me. During the drive, I pointed out that I could still feel the issue, although it was less pronounced. However, the test drive was very brief—approximately one mile—which was not sufficient to properly assess the problem. Upon returning, the technician checked the tire pressure and discovered a significant error: my tires had been improperly inflated. The correct pressure for my vehicle is 35 PSI, yet one tire was inflated to 55 PSI, with the others inconsistently over- or under-inflated. Following this, I had my vehicle inspected by my personal mechanic, who advised that the tire balancing was also done improperly. The analogy he used was “it looks like Ray Charles or Stevie Wonder rotated and balanced your tires.” This experience reflects a serious lack of attention to detail and quality control in what should be basic maintenance services. Improper tire inflation and poor balancing are not minor oversights—they directly impact vehicle safety and performance. Due to this experience, I have lost confidence in Southern Hyundai and will not be returning for any future services. I expect that this matter will be taken seriously and reviewed to prevent similar issues from affecting other customers. More

by lovemyssnj Verified Customer Verified Customer

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I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know they refused to honor their own product. More

by Dearbunny66 Verified Customer Verified Customer

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Satisfied and timely ? ? They did what they said they would do. Satisfied with the service ? They did what they said they would do. Satisfied with the service More

by SAMUELNOSAM Verified Customer Verified Customer

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Lorianna and Grace helped me and they were both kind and knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the condition of my brakes and it backed up that I actually need them. Thank you southern for helping me maintain my vehicle! More

by DUKES97XJ35 Verified Customer Verified Customer

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It was great! Thanks! We were in and out in a timely manner. Everyone was very friendly! Thanks! We were in and out in a timely manner. Everyone was very friendly! More

by bbnetman Verified Customer Verified Customer

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This the second time I had my car inspected and other service .I had wonderful time the advisor wa very pleasant and explained everything in detail service .I had wonderful time the advisor wa very pleasant and explained everything in detail More

by NEGRUKINFE Verified Customer Verified Customer

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I was told the car would be ready on Monday. I received no calls and no updates on Monday. I called in on Monday and never received a call back. I called in 2 times on Tuesday and never received I received no calls and no updates on Monday. I called in on Monday and never received a call back. I called in 2 times on Tuesday and never received any updates or call backs . I finally just drove to the dealership on Tuesday evening to check on my vehicle. I met my service advisor. He said the part was being picked up. As I was there the technician walked in and l he asked them how long until the car was ready. They said it would be a little after 6 pm. He offered no apology for the inconvenience and instead just blamed the call center. He said he didn’t receive any calls or messages. While this may be the case i still should have been contacted and updated regarding the delay. If I didn’t drive into the dealership my car would not have been available for pickup until Wednesday. Very disappointed in the total lack of communication, apathy of my service advisor and no apology for my inconvenience I went through. The service performed on my vehicle has resolved the issue thus far. No issues with the technician. More

by Bwaring Verified Customer Verified Customer

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Shane was nice. The only thing that disappoint me is that i cam e first with the other 2 customers but they were the one who get out first. At least, they should hav The only thing that disappoint me is that i cam e first with the other 2 customers but they were the one who get out first. At least, they should have told me why my car took longer than theirs. I waited like 2 hrs. More

by emman.mesias Verified Customer Verified Customer

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Fast and efficient Shane was very helpful. The team was quick and efficient. Appointment was quick The team was quick and efficient. Appointment was quick More

by mcdaygo13 Verified Customer Verified Customer

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