Shannon Dillman | Page 34

Couldn’t address radio concerns that I have had car in for multiple times and complained about for past 3 years and now told nothing they can do b/c warranty up. Still having transmission shudder after ta for multiple times and complained about for past 3 years and now told nothing they can do b/c warranty up. Still having transmission shudder after taking it in twice now and paying for 2nd transmission service even though it wasn’t due yet and getting shudder fixx put in and I do have warranty to cover transmission. Still not happy that car was not repaired correctly by body shop and lights were not working correctly causing us not to be able to drive the car safely and we had to pay out of pocket for a rental car for 3 months until we got Mike Lupoi involved to finally get car/lights fixed. Never got reimbursed a dime for the $6,342.39 rental car charges for all that time. Due to my job of transporting special needs clients in my car, it is checked for lights working properly by my employer and has to be signed off and it couldn’t be from October to February leaving me NO CHOICE but to pay for rental car or NOT be able to work. Then in March was told I had to have toe link replaced and we requested part back b/c made no sense to us for it needing replaced when alignment would have just been completed on car and no issues. Part in fact showed it did not need replaced so another $500 I should have never came out of pocket. About every other time I have to reach out to a manager or to Mike Lupoi when my car is there. I do appreciate Mike and his assistance and do trust him to get things made right. However I am not happy about my car’s current radio and transmission problems or the fact I have never been made right in regards to the rental car or toe link. More

by ChargerRT Verified Customer Verified Customer

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Very quick and courteous service! My car repairs were done within hours the same day! My car repairs were done within hours the same day! More

by mandiharden1978 Verified Customer Verified Customer

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Personnel are always kind, efficient and on time. I am thankful that they do their best every time I am there on my vehicle. I am thankful that they do their best every time I am there on my vehicle. More

by crystal35 Verified Customer Verified Customer

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Allways a pleasure to do business with Button CDJR. Everyone is allways there to help and get your repair done in a timely manner. Everyone is allways there to help and get your repair done in a timely manner. More

by taggroves Verified Customer Verified Customer

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DO NOT GO TO BUTTON DODGE THEY DONT CARE ABOUT YOUR CAR, THEY WILL HOLD YOUR CAR FOR WEEKS WITHOUT CONTACTING WARRANTY OR EVEN BEGINNING TO START ON THE ISSUE. BEEN HERE SEVERAL TIMES AND I HAVE NOTHING GOO THEY WILL HOLD YOUR CAR FOR WEEKS WITHOUT CONTACTING WARRANTY OR EVEN BEGINNING TO START ON THE ISSUE. BEEN HERE SEVERAL TIMES AND I HAVE NOTHING GOOD TO SAY FOR YOU GUYS AND IVE ALSO NEVER HEARD ANYTHING GOOD ABOUT YOU GUYS VERY SAD AND I CANT BEGIN TO COMPREHEND HOW YOUR BUSINESS IS RUNNING LIKE THIS IT IS EMBARRASSING!!! More

by bakerkaden Verified Customer Verified Customer

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They don't know how to treat other employees of the company. They used to but don't now company. They used to but don't now More

by brockus1 Verified Customer Verified Customer

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Very prompt on my oil change. Courteous and professional. Kept me updated on the progress Courteous and professional. Kept me updated on the progress More

by cherylarion Verified Customer Verified Customer

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Very friendly and efficient customer service. They get back in a timely manner. Very clean They get back in a timely manner. Very clean More

by johngill36 Verified Customer Verified Customer

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From the scheduling to the service advisor they were pleasantly accommodating. I changed weather I was going to wait with the truck or take a shuttle with them 3 times and they were fine with either cho pleasantly accommodating. I changed weather I was going to wait with the truck or take a shuttle with them 3 times and they were fine with either choice, because they still got my truck worked on in a timely fashion. They presented me with options for other work, however minor, without pressuring me to get it done. Also, I asked for new tire options,which they printed out so that I could make a prudent choice on my own terms. Thank you Button for your professionalism. More

by Mikedemirg76 Verified Customer Verified Customer

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This dealership is very busy both in sales and service. It is also quite expensive for the common man. For example, $347 for a new battery installed. It is also quite expensive for the common man. For example, $347 for a new battery installed. More

by e411team Verified Customer Verified Customer

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