21 Reviews
Write a Review21 Reviews of Shannon Dillman
June 16, 2026
Received incorrect initial diagnosis that caused me to spend $780 on new tires and an alignment that were not the cause of the problem. When the issue was finally resolved I was told the $100 deductible f spend $780 on new tires and an alignment that were not the cause of the problem. When the issue was finally resolved I was told the $100 deductible for the repair would be covered by the dealer instead of them refunding my original diagnosis fee that I wouldn't have had to pay if they had found the correct issue in the first place. It wasn't until I made this point, that they said they would refund me the diagnosis fee of $189 and instead only charge me for the deductible. Also I was not given the option of a rental vehicle with adequate space for my family while it was in for warranty recall repairs. And when I finally got the vehicle back it was covered in greasy finger and hand prints all over the ceiling liner, so they had to come get the vehicle the next day to clean it up. More
Other Employees Tagged: Shannon Dillman
June 13, 2026
Good service and friendly people Shannon keep me informed on the progress of the car. She would explain to me and give me time frames. Really appreciate her moving to Academy. on the progress of the car. She would explain to me and give me time frames. Really appreciate her moving to Academy. More
Other Employees Tagged: Shannon Dillman
June 05, 2026
Excellent service completed in a timely manner Shannon was a pleasure to deal with as was the man who changed the oil and rotated my tires was a pleasure to deal with as was the man who changed the oil and rotated my tires More
Other Employees Tagged: Shannon Dillman

