Shannon Fogarty | Page 3

Dear Werner Mazda Team, I am writing to express my sincere appreciation for the outstanding customer service I recently received regarding the repair of the defective chrome trim on the front grille o sincere appreciation for the outstanding customer service I recently received regarding the repair of the defective chrome trim on the front grille of my vehicle. Although this issue was not covered under the standard Mazda warranty, your team went above and beyond to resolve the matter at no cost to me. This level of commitment to customer satisfaction is both rare and commendable. Your willingness to stand behind your product and ensure that I left fully satisfied did not go unnoticed. It reflects a deep sense of integrity and professionalism that speaks volumes about your dealership and the people who work there. Please extend my thanks to everyone involved in making this right. I will not hesitate to recommend Werner Mazda to others and will certainly return for future service and vehicle needs. With gratitude, Mark Kidd More

by kidd.mark143 Verified Customer Verified Customer

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I needed to replace a new alloy wheel (I curbed it! ) and Jake Eisan coordinated with the Service department to get a quick look and verify an exact part #, going above and beyond expectations. Dylan Ga ) and Jake Eisan coordinated with the Service department to get a quick look and verify an exact part #, going above and beyond expectations. Dylan Gallagher helped coordinate a reasonable future service date, based upon part delivery expectations and it worked out well. Shannon Fogarty kept me apprised throughout. Nicely executed, good team effort. Reasonable cost. More

by richlandry777 Verified Customer Verified Customer

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Had a couple recall issues resolved by the service department. A courtesy car made this convenient. Everyone I dealt with was friendly and professional department. A courtesy car made this convenient. Everyone I dealt with was friendly and professional More

by BDESROSIERS1 Verified Customer Verified Customer

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I very much appreciated the offer of a loaner car that day as my mom had just gone to the emergency room and my father does not drive so I needed to transport him. Shannon had it all prepared before I go day as my mom had just gone to the emergency room and my father does not drive so I needed to transport him. Shannon had it all prepared before I got there and made it so easy. It avoided so much stress that day. More

by Bruce-harrison Verified Customer Verified Customer

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Lorri kept me up to date on the progress of my vehicle and everything went really well! and everything went really well! More

by ejjjchess Verified Customer Verified Customer

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Dealership service center is expertly run. A, transparent and insightful assessment is shared with the customer before service is begins. A, transparent and insightful assessment is shared with the customer before service is begins. More

by Temp Verified Customer Verified Customer

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Purchased three vehicles from Werner Mazda in the past seven years and all have been serviced at Werner. Their service desk staff - Shannon is always welcoming and gives you their attention. Their mecha seven years and all have been serviced at Werner. Their service desk staff - Shannon is always welcoming and gives you their attention. Their mechanics always lets you know via video to show you what they are seeing, and if need be suggest options. For sales, I have always asked for Michael Heintz. His easy-going friendly demeanor and enduring patience draws us to him each time. Thank you, Werner. More

by henry_kong Verified Customer Verified Customer

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They are great to deal with and do their best to get you on your way. I've never had an issue with their work or the people who work there. on your way. I've never had an issue with their work or the people who work there. More

by anna Verified Customer Verified Customer

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Our Mazda CX-90 ran into a known mild-hybrid issue. Werner was great through this process. Though the part was on back order, they lent us a new vehicle which we ended up having for almost two months. Werner was great through this process. Though the part was on back order, they lent us a new vehicle which we ended up having for almost two months. When we got our car back it was returned to us nicely detailed and with a full tank. Once again, Werner going above and beyond. More

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Service was done quickly and efficiently. The video explanation was thorough and very helpful. I have great confidence in Werner service. The video explanation was thorough and very helpful. I have great confidence in Werner service. More

by BobShah44 Verified Customer Verified Customer

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