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Shaun Rizzo
Shaun Rizzo at Symdon Motors

Shaun Rizzo | Page 6

Service Advisor

Symdon Motors

2011 Springdale St.
Mount Horeb, WI 53572

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4.7
62 Reviews
4.7

62 Reviews

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62 Reviews of Shaun Rizzo

October 10, 2025

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Employee Rating

Everyone I talked to was polite and professional. My appointment was quick and easy. Thank you. More

by STUMPY0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Johnson, Levi Nothdorf

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Oct 15, 2025

Symdon Motors responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

September 28, 2025

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Employee Rating

Had an external door remote installed. Levi and Emily get 5 stars for pursuing the factory for 3 days for a simple code to complete the job. GM no stars. More

by bzfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Johnson, Levi Nothdorf

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Sep 29, 2025

Symdon Motors responded

We love Emily and Levi, and we are glad to hear that they were tenacious in getting you what you need. We will pass your dissatisfaction with GM along to them, and we hope that your great experience with our service team outweighs that and that we see you again soon.

September 20, 2025

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Shaun is 'smooth'. He made sure the service dept was ready, pointed me to the waiting area, and tracked me down when the car was finished. Went over the service and p More

by Kate and Don
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Symdon Motors responded

Thanks for the positive review, Kate and Don! Shaun has not been at our dealership long. but it is great to hear that he made your experience great!

September 20, 2025

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Employee Rating

The Service people are not informed of the Special Offers sent out to their customers. Even after I handed the Special offer, the Service Desk folks did not keep nor really look at the offer to write up my b More

by dwhyte626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Johnson, Levi Nothdorf

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Sep 22, 2025

Symdon Motors responded

We appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (608) 437-5555 so we may identify ways to improve your experience.

August 09, 2025

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They explained the service needed and future service that probably will be needed very well and how to minimize the cost More

by grweina
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Symdon Motors responded

Thanks for this thoughtful review! Part of building trust with our customers is being honest and upfront about what their vehicle needs, or will need in the future, and part of taking care of them is making sure they can get the best value for their dollar. We appreciate that you saw that and shared it!

August 08, 2025

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It has changed a bit since the group of people that retired left. I realize that there is a learning curve for new people, but the customer respect needs improvement. We used to be greeted with a welco More

by ISABELLA242
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2025

Symdon Motors responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Symdon Motors, INC. (608) 437-5555

August 04, 2025

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Employee Rating

Fix a leaky tire as I was driving by the dealership (thankfully). They got it fixed right away at no charge. Amazing! More

by strycharbj10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Johnson

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Aug 08, 2025

Symdon Motors responded

We are glad we could help! Thank you again for choosing Symdon Motors, INC. and we hope to see you again.

July 22, 2025

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Employee Rating

good to work with highly recommend them for your service needs and questions about vehicles. More

by stanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Jenkins, Brenda Luitjens

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Jul 23, 2025

Symdon Motors responded

We love to hear this! We strive to take good care of our customers and to answer all of their questions. Thanks for the great review and for choosing Symdon Chevrolet of Mount Horeb!

July 19, 2025

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Employee Rating

Fast service and friendly service. Always like coming to Symdon for my oil change. Highly recommend. More

by JANELLER814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela McCully, Shane Jenkins, Emily Johnson, Levi Nothdorf

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Jul 21, 2025

Symdon Motors responded

Thanks so much for the positive review! Hearing that our commitment to a great experience brings you back here makes us proud. We appreciate you!

Jul 23, 2025

Symdon Motors responded

Thanks so much for the positive review! Hearing that our commitment to a great experience brings you back here makes us proud. We appreciate you!

July 13, 2025

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Employee Rating

Took three weeks to get in to get an oil change. They rotated my tires when I didn’t ask them to do that. More

by darlington1973
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jul 14, 2025

Symdon Motors responded

We are so sorry to hear you had a less-than-stellar experience with Symdon Chevrolet of Mount Horeb. For a while, we were short a technician, so wait times were longer than we ever want them to be, but we are now fully staffed and back to our usual wait time of about a week (sometimes less) to get in for an oil change. As for the tire rotation, there may have been some miscommunication on our end, as we typically don't do tire rotations without prior approval. Our service manager has spoken with the service advisors to make sure communication is clear going forward, and if, at the time of service, you are ever unhappy with the service you receive, let her know. We all want our customers to leave happy with the level of service and communication. You can call 608.437.5555 and ask for Emily, our service manager, if you have any additional questions or concerns, and thank you for letting us know about this issue.

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