Shaun Smith

Shane Smith, service writer, is the best, he gets me in and out at times I was told. The job is always done right, vehicle returned washed and ready to go, thank you Brinson Ford. Everyone I’ve come in and out at times I was told. The job is always done right, vehicle returned washed and ready to go, thank you Brinson Ford. Everyone I’ve come in contact with has been very professional and helpful. More

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Tevan was very informative and answered any question that had. He explained the features very well and to my satisfaction which led to the sale for him and his store. I will refer anyone to Tevan for a profe had. He explained the features very well and to my satisfaction which led to the sale for him and his store. I will refer anyone to Tevan for a professional experience. More

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Despite staffing challenges, Brinson service continues to maintain a high level. The service advisors Corey, Sean, and Bo keep you informed and listen to your concerns, plus they are just nice people. maintain a high level. The service advisors Corey, Sean, and Bo keep you informed and listen to your concerns, plus they are just nice people. More

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Very professional they took care of my recall on my truck and it drives much better. and it drives much better. More

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Sean is the best! Excellent service very helpful and professional. He explains everything. Excellent customer service. Excellent service very helpful and professional. He explains everything. Excellent customer service. More

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excellent service, the only issue that wasn't fixed was a navigation product issue with Ford in general not just with my ranger. navigation product issue with Ford in general not just with my ranger. More

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Shaun and the service department were very helpful and took care of my needs in a timely manner took care of my needs in a timely manner More

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Incredibly terrible service! I'd recommend going elsewhere! Unbelievably arrogant and won't do the right thing to handle. Super poor service after spending 120k plus and refuses I'd recommend going elsewhere! Unbelievably arrogant and won't do the right thing to handle. Super poor service after spending 120k plus and refuses responsibility! Drive to Tyler or Dallas! Avoid at all costs. Had to sue to get them to do the right thing. Feel free to respond to this and I'd be happy to share all details to avoid you having to go through the same thing! More

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Alex has been a great salesperson for us. We bought a new Lincoln Aviator ( $71,000) in January and a ($83000) Raptor this month from him all because he knew how to deal with me . The onl We bought a new Lincoln Aviator ( $71,000) in January and a ($83000) Raptor this month from him all because he knew how to deal with me . The only knock I have is the sales manager held up the Raptor deal over $750 and I think with my history with Ford and this dealership he was being petty. More

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. They employ good people. I’ve dealt with Josh multiple times. He not only cares about the sale but about the customer as well. It has been my experience Josh goes above and beyond for his customers. times. He not only cares about the sale but about the customer as well. It has been my experience Josh goes above and beyond for his customers. More

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