Shauna Harris
Shauna Harris at Courtesy Nissan

Shauna Harris

Service Advisor

Courtesy Nissan

1777 N Central Expy
Richardson, TX 75080

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4.6
113 Reviews
4.6

113 Reviews

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113 Reviews of Shauna Harris

December 24, 2025

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It was great experience that I totally enjoyed. Thank you a worth while experience and for that keep it up. More

by rogersrochelle88
Service Price Transparency
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Recommend Dealer
Yes
Dec 24, 2025

Courtesy Nissan responded

Thank you for the kind words! We’re glad to hear you had a great experience and truly appreciate you taking the time to share your feedback. We look forward to serving you again!

December 19, 2025

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Shauna had been phenomenal and extremely helpful/supportive through my entire experience. All of my previously owned vehicles were Chevrolet and I recently purchased a Nissan vehicle and imm More

by QS
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Recommend Dealer
Yes
Dec 20, 2025

Courtesy Nissan responded

Thank you for taking the time to share your experience. We truly appreciate your honesty and are sorry to hear about the initial concerns with your vehicle. That said, we’re grateful that Shauna was able to step in and provide the level of care, support, and follow-through that every customer deserves. We’re very proud to have her on our team, and your kind words will absolutely be shared with her. Thank you again for giving us the opportunity to assist you, and we hope to continue earning your trust in the future.

December 12, 2025

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Outstanding and very professional! !! What else can I say?.. Shauna is asset too Nissan. She should be REWARDED FOR HER WORK!!! More

by laradclif3
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Recommend Dealer
Yes

Other Employees Tagged: Angie!!!

Dec 12, 2025

Courtesy Nissan responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Shauna delivered an outstanding and professional experience. She truly is an asset to our team, and we’ll make sure your kind words are shared with her. We appreciate you choosing Clay Cooley Nissan Richardson and look forward to serving you again!

December 10, 2025

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Shauna was great. Knowledgeable & gave me great advice on repairs needed now & what can wait. Returned my car with repairs done & car washed. More

by mdlbrown
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Recommend Dealer
Yes
Dec 10, 2025

Courtesy Nissan responded

Thank you so much for the great feedback! We’re happy to hear Shauna took good care of you and helped break down what was needed now versus what could wait. We’re glad everything was completed smoothly and that you enjoyed the clean car on top of it! If you ever need anything or have questions about future maintenance, feel free to reach out to us!

December 08, 2025

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Came in to get a screw out of the door in order for me to change the door handle myself, i already knew the diagnoses, the screw was stripped; if they couldn't get the screw out, I would have to basically ta More

by d.shorkey
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Recommend Dealer
No
Dec 08, 2025

Courtesy Nissan responded

Donna, thank you for your feedback and for giving us the opportunity to work on your vehicle. When you brought your car in for the door handle concern, your advisor Shauna reviewed Nissan’s guidelines with you, including the requirement to perform a diagnostic and the related cost. We understand it can be frustrating when a visit doesn’t go as expected, but we did follow the process and pricing that were explained at the time of your visit. We appreciate you sharing your perspective and wish you all the best with your vehicle.

December 04, 2025

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The personnel and dealer as a whole was prompt, courteous and professional. Thank you all More

by lvberry
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Recommend Dealer
Yes

Other Employees Tagged: Teddy Ervin, Jose Rubio , Judy - sales representative

Dec 05, 2025

Courtesy Nissan responded

Thank you so much for your kind words! We’re glad to hear that our team provided you with prompt, courteous, and professional service. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future. Thank you for choosing us!

November 27, 2025

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Shauna is superb! She is professional, knowledgeable and easy to work with. They waiting room is also nice with plenty of snacks and areas to relax or do work while yo More

by BISHOPSWORLD
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Recommend Dealer
Yes
Nov 28, 2025

Courtesy Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that Shauna took great care of you, she truly is an asset to our team. We’re also glad you enjoyed our waiting area and amenities while your vehicle was being serviced. We appreciate you choosing Clay Cooley Nissan Richardson and look forward to seeing you again at your next visit!

November 25, 2025

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Labor prices are a bit high but that is the economy these days - Shauna has been a fabulous service advisor and ensures all my services are taken care of and the parts are at a fair price. Have taken my vehi More

by charmed0890
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Recommend Dealer
Yes
Nov 25, 2025

Courtesy Nissan responded

Thank you so much for your loyalty and for taking the time to share your experience with us. We truly appreciate your understanding regarding labor costs, and we’re glad to hear that Shauna continues to take great care of you. She’s an excellent advisor, and we’re proud to have her on our team. Thank you for trusting Clay Cooley Nissan of Richardson ( formerly Courtesy) with your vehicle over the years, we look forward to supporting you for many more. Have a wonderful day!

November 24, 2025

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Everything went well. I was able to drop my car off first thing in the morning and picked it up after work. More

by Soubhoney
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Recommend Dealer
Yes
Nov 25, 2025

Courtesy Nissan responded

Thank you for sharing your experience! We’re glad everything went smoothly and that our drop-off and pick-up process worked well with your schedule. We appreciate you choosing us and look forward to helping you again whenever you need us. Have a great day!

November 22, 2025

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i have booked the appointment for recall but when i went thier they said my car is not same , and i have drove 1 hour in traffic, More

by omarkkhan88
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Recommend Dealer
Yes
Nov 25, 2025

Courtesy Nissan responded

Thank you for bringing this to our attention. I’m very sorry to hear about the inconvenience you experienced, especially after driving so far for your appointment. That’s not the experience we want for any of our customers. I’d like to look into what happened with the recall information and make sure you get the correct assistance. Please feel free to contact me so we can review the details and help get this resolved for you. You can reach me at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com

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