Shauna Harris

Clay Cooley Nissan of Richardson responded

Thank you for bringing this to our attention. We understand your concern and appreciate you sharing this feedback. We will review this internally with our service team to ensure inspection findings are accurate and clearly communicated. Your comments are valuable to us and help us improve our service process.

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience. We’re glad to hear that Shauna provided professional and personable service and took the time to clearly explain everything. We also appreciate your comments about our waiting area and amenities. Thank you for choosing us for your service needs, we look forward to continuing to provide you with a positive experience.

Clay Cooley Nissan of Richardson responded

Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating that must have been. We appreciate your feedback and will share it with our service team for review. Please call me if there is anything else I can do at 972-792-5657

Clay Cooley Nissan of Richardson responded

Thank you for taking the time to share your experience. We’re glad to hear that Shauna provided such thoughtful, transparent, and professional service. It’s great to know she took the time to explain the charges, respected your budget, and helped prioritize what was most important for your vehicle. We truly appreciate your trust and look forward to welcoming you back for your future service needs.

Clay Cooley Nissan of Richardson responded

Thank you for your feedback. We’re glad to hear that check-in was quick and easy and that you enjoyed the waiting area, amenities, and video walkthrough. We appreciate you choosing our service department and look forward to serving you again.

Clay Cooley Nissan of Richardson responded

Thank you for the great feedback! We’re glad you appreciated our professionalism and that your oil and filter change was completed in a timely manner. We look forward to serving you again.

Clay Cooley Nissan of Richardson responded

Thanks for sharing your feedback. We do offer a complimentary car wash with every service. Our car wash team starts at 9:00 AM, so if you arrive around 7:00 AM and your vehicle is ready before the wash team is available, we may not be able to wash it before pickup. If that happens, we’ll always let you know which we did with you and you’re welcome to stop by anytime that’s convenient for you, we’ll be happy to take care of the car wash for you.

Clay Cooley Nissan of Richardson responded

Thank you so much for the kind words! We’re thrilled to hear you loved the entire process from start to finish. Darris will be so happy to know his attentiveness, efficiency, and willingness to truly listen made such a positive impact on your experience. We really appreciate your recommendation and look forward to assisting you again in the future, thank you for choosing us!

Clay Cooley Nissan of Richardson responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. At this time, we’re unable to locate your name in our system. Please give us a call at 972-792-5657 so we can review your concerns and assist you further.

Clay Cooley Nissan of Richardson responded

Thank you so much for taking the time to share this kind feedback. We’re thrilled to hear that Shaun provided such a positive experience and helped make your visit a great one. She truly takes pride in caring for our guests, and we appreciate you recognizing her dedication and outstanding customer service. We’ll be sure to share your comments with Shaun and our team.