Shauna Harris | Page 3

Clay Cooley Nissan of Richardson responded

Thank you for bringing this to our attention. I’m very sorry to hear about the inconvenience you experienced, especially after driving so far for your appointment. That’s not the experience we want for any of our customers. I’d like to look into what happened with the recall information and make sure you get the correct assistance. Please feel free to contact me so we can review the details and help get this resolved for you. You can reach me at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com

Clay Cooley Nissan of Richardson responded

Thank you for your feedback and for coming back to see us. I’m sorry for any frustration or concern our recommendations caused. We’d love the opportunity to bring you back in for a complimentary inspection so we can show you everything in person and go over it together. Our goal is to make sure you feel completely confident in the condition of your vehicle and in the information we provide. Please call me at 972-792-5657 or 469-655-6745 or aduran@comeseeclay.com

Clay Cooley Nissan of Richardson responded

Thank you so much for the kind words! We truly appreciate you and we’re grateful for customers like you. Our team works hard to make every visit a positive one, and it means a lot to hear your feedback. Wishing you and your family a very Happy Thanksgiving! 🦃🍁 Thank you for choosing us!

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience! We’re happy to hear that Shauna took great care of you and your vehicle once again. It means a lot to us that you continue to trust her and our service team. We truly appreciate you, and we’re always here whenever you need us!

Clay Cooley Nissan of Richardson responded

Thank you so much for sharing your experience! We’re thrilled to hear Shaun consistently delivers professional, patient, and transparent service. We’ll make sure she sees your kind words, they’ll mean a lot to her. We’re honored to earn your trust with clear communication and no surprises, and we look forward to welcoming you back next time. If you ever need anything, please reach out to me directly at 972-792-5657 or aduran@comeseeclay.com .

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience! We're so glad to hear that Shauna took great care of you and that your first visit went smoothly. We appreciate your trust and look forward to continuing to serve your maintenance needs here at Clay Cooley Nissan of Richardson (formerly Courtesy Nissan).

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience! I'm glad your found our staff supportive and we're looking forward to your next visit with us! Let us know if there's anything we can do in the meantime we're happy to help!

Clay Cooley Nissan of Richardson responded

Hi Susan! Thank you so much for sharing your experience. We're thrilled to hear that our team made you feel welcome from the moment you arrived at the service bay. We truly appreciate your kind words and the opportunity to serve you here at Clay Cooley Nissan of Richardson! Please reach our if there is anything else we can do.

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that Shauna delivered such great service and kept everything on schedule. She truly takes pride in taking care of our guests, and we’ll be sure to share your feedback with her. We appreciate your continued trust in Clay Cooley Nissan of Richardson!

Clay Cooley Nissan of Richardson responded

Thank you so much for sharing this! We’re thrilled to hear that Darris made the process feel like a genuine experience, not a sales pitch, and took the time to answer everything patiently. We’ll be sure to recognize him for the great care. We appreciate your trust and can’t wait to welcome you back when you’re ready for your next vehicle!