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Shawn Durham
Shawn Durham | Page 4
Service Advisor
Mercedes-Benz of Ann Arbor
570 Auto Mall Drive
Ann Arbor, MI 48103
50 Reviews
50 Reviews of Shawn Durham
July 02, 2015
Awesome Mercedes Benz is simply the best! Shawn represents the best in service. I appreciated and have always appreciated my Mercedes Benz dealership. Mercedes Benz is simply the best! Shawn represents the best in service. I appreciated and have always appreciated my Mercedes Benz dealership. Shawn went above and beyond to make sure I was set. My loaner Benz was waiting for me. He provided a follow up call throughout the day to apprise me of all work. He even recommended additional service. Very impressive. More
by Dr. Johnson
Other Employees Tagged: Beth was the other service employee who assisted us. She was brilliant!
Helpful 
July 01, 2015
Shawn was wonderful to work with! Took car in for issue. Shawn took care of and reminded me of other service that needed to be done. Killed two birds with one stone! Took car in for issue. Shawn took care of and reminded me of other service that needed to be done. Killed two birds with one stone! More
by prschaden
June 30, 2015
Service friendly and knowledgeable staff, loaner car was ready when I arrived...My car got done on time as promised.. I would glad to come back again...Thanks friendly and knowledgeable staff, loaner car was ready when I arrived...My car got done on time as promised.. I would glad to come back again...Thanks. More
by hvdo2001
Other Employees Tagged: Beth Chavez
June 29, 2015
NIce! Everything was perfect. Timely service and a great staff! This is my third Mercedes and the first with the new dealership and I am very pleased. Everything was perfect. Timely service and a great staff! This is my third Mercedes and the first with the new dealership and I am very pleased. More
by medicalphysics.jim
June 29, 2015
Service advisors are top notch! Mark and Shawn are amazing. If you need service done with a personal touch, these guys really take care of their customers. You can bounce any questio Mark and Shawn are amazing. If you need service done with a personal touch, these guys really take care of their customers. You can bounce any question off of them and they'll seek out the right answer. Would definitely use them for service if you need it! More
by Doctor G
June 25, 2015
A true extraordinary experience From the moment I contacted the dealership I knew I was in good hands. I first heard from Brenda Maynard who passed me along to the caring hands of Mr From the moment I contacted the dealership I knew I was in good hands. I first heard from Brenda Maynard who passed me along to the caring hands of Mr. Ismail Karabulut II. His rigorous follow up showed he cared and wanted to sell me a vehicle. When I arrived at the dealership I was greeted by Elio Coventry who was very genuine and showed how he cares for his local clients. It took two visits which allowed me the chance to work with Nick Feroce the second time around while Mr. Ismail was busy. The process from beginning to end proved to be flawless and made the car buying experience easy. I know this amazing service is not close to over after I was introduced to the service drive by Mr. Ismail. Dan, Mark,Shawn, Matt, and Beth are all wonderful and customer service oriented. After buying multiple vehicles through the Suburban Collection I can say they get an A+ grade with this acquisition. Well done everyone. More
by Neil
Other Employees Tagged: Brenda Maynard , Beth Chavez, Nick Feroce, Ismail Karabulut, Dan Wilson
June 25, 2015
Friendly Professional Cometence Service with a smile.....with getting the job done correctly and professionally is what I have experienced in buying and getting my e350.. Evan, Shaw Service with a smile.....with getting the job done correctly and professionally is what I have experienced in buying and getting my e350.. Evan, Shawn and especially Micky Hurley made the whole experience professional and friendly. More
by jhechlik
Other Employees Tagged: Evan Gerhardt, Micky Hurley
June 09, 2015
Excellent Oil and Lub Job! Quick In/Out service, with no reservations! Thanks for the car wash, clean service area, coffee, and friendly personnel. Will continue to use your l Quick In/Out service, with no reservations! Thanks for the car wash, clean service area, coffee, and friendly personnel. Will continue to use your location for future neesds More
by 2002 Mercedes
June 08, 2015
Some work to do Overall, Shawn was very friendly and cordial. My only complaint is that when my car was returned to me at the dealership, Shawn and another employee w Overall, Shawn was very friendly and cordial. My only complaint is that when my car was returned to me at the dealership, Shawn and another employee were in my car. It just seemed unprofessional to me and as if my vehicle was being used as a shuttle service. More
by CLO
June 03, 2015
Shawn at MB Ann Arbor service dept. Prompt, courteous, and thorough service experience on my 2012 CLS 63 AMG. Fixed the first time, every time with no follow up for engine codes and rout Prompt, courteous, and thorough service experience on my 2012 CLS 63 AMG. Fixed the first time, every time with no follow up for engine codes and routine maintenance. Everyone at this dealership polite and respectful. More
by 201/cls63
Other Employees Tagged: Michael Brueger
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