Shawn Hamilton
Shawn Hamilton at Springfield Nissan

Shawn Hamilton | Page 9

Nissan Service Director

Springfield Nissan

3505 South Campbell Avenue
Springfield, MO 65807

Contact Me
not yet
rated
132 Reviews
not yet
rated

132 Reviews

Write a Review

132 Reviews of Shawn Hamilton

December 27, 2020

Dealership Rating
Employee Rating

Ryan and the whole staff were fantastic. They made sure I felt comfortable and everything was so easy. If you like being impressed...go buy a vehicle at Youngblood’s!!! More

by carriecrow26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Widiger, Aaron Swanson , Ryan Little

Jan 05, 2021

Springfield Nissan responded

We are so happy to hear that we impressed you! We work hard to impress our customers with great service on every visit. Thank you for the kind review and we hope to see you again. Sincerely, Beth, Customer Relations Assistant

December 03, 2020

Dealership Rating
Employee Rating

I was greeted as soon as I arrived and they were very nice. I waited in the comfortable lobby and it wasn't long before they were done and I got to be on my way. I would highly recommend this place to ot More

by Erin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Chitwood, Chase Wells , Andy Burkemper, Wes Oldham

Dec 15, 2020

Springfield Nissan responded

From all of us at Youngblood, we want to thank you for your recommendation and your 5-star review. We look forward to seeing you at your next service appointment. Welcome to the Youngblood family! Sincerely, Beth, Customer Relations Assistant

December 03, 2020

Dealership Rating
Employee Rating

In and out within a reasonable time. Had the oil changed and tires balanced and rotated. Will come back again for similar work to by fone More

by Captain Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Chitwood, Chase Wells, Chris Tate , Andy Burkemper, Samantha Durrant, Joseph Garbee, Wes Oldham

Dec 15, 2020

Springfield Nissan responded

Thanks very much! We're glad you had a good experience and look forward to working with you again. Sincerely, Beth, Customer Relations Assistant

November 17, 2020

Dealership Rating
Employee Rating

Pleasant, friendly, informative and great customer service ( seemed from the heart not because their told to do certain things . When it’s robotic and scripted doesn’t mean anything these days More

by skb4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2020

Springfield Nissan responded

We couldn't agree more! We are proud of our sincere, friendly, and professional service, and we truly appreciate your 5-star review. Thanks for choosing Youngblood! Sincerely, Beth, Customer Relations Assistant

November 13, 2020

Dealership Rating
Employee Rating

Youngblood Nissan has been the BEST car experience we have EVER had, having moved here from Denver 25 years ago. We are going to buy our 5th Nissan before January from Youngblood. More

by jrh01.81063
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Widiger

Dec 02, 2020

Springfield Nissan responded

Thank you very much for your kind words! We are happy to help you find another Nissan you love, and we thank you for choosing Youngblood. Sincerely, Beth, Customer Relations Assistant

October 31, 2020

Dealership Rating
Employee Rating

I was greeted with a smile and the guys were very courteous, but that’s where the good came to a stop.y truck went in because of a recall that pertained to the heater not working and the actuators cl More

by JerryDingus
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Andy Burkemper

October 30, 2020

Dealership Rating
Employee Rating

Staff is courteous, polite, and keeps customer well informed. I was surprised when a car wash was done at the end of my appointment. I highly recommend Youngblood. More

by Retired4nulife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chase Wells , Wes Oldham

Nov 12, 2020

Springfield Nissan responded

Thanks very much for your recommendation! We are happy to provide a car wash as it is one of those little touches that add up to a great experience for our customers. We look forward to seeing you at your next service appointment. Sincerely, Beth, Customer Relations Assistant

October 21, 2020

Dealership Rating
Employee Rating

Great service. Meet me at entrance, took care of paperwork and a timely manner. Came out and kept me informed about what was going on offered solutions in and out and what I was told. Place was clea More

by ronald.kemp2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2020

Springfield Nissan responded

Thank you! We take pride in our service, maintaining a safe, clean, professional and friendly environment for our customers. We appreciate the 5-star review and look forward to working with you again. Sincerely, Beth, Customer Relations Assistant

September 26, 2020

Dealership Rating
Employee Rating

Chase was very professional and did an excellent job inspecting my vehicle, offering advise, and helping save me money. He even provided me knowledge on technical aspects of battery replacement, which e More

by Reynolds2600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Chitwood, Chase Wells , Andy Burkemper, Wes Oldham

Oct 06, 2020

Springfield Nissan responded

Thank you! Our team is committed to helping people get the best possible service at a reasonable price. So glad to hear you were happy with Chase and your experience at Youngblood. Please let us know if there is anything else we can do for you. Sincerely, Beth, Customer Relations Assistant

September 24, 2020

Dealership Rating
Employee Rating

The customer service people that you have are NOT professional! I thought I was in a high school or college auto shop. NOT DRESSED PROFESSIONAL NOT GIVEN A PROFESSIONAL FEELING NOT COMFORTABL More

by jay.raber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Daniel Chitwood, Chase Wells

Sep 24, 2020

Springfield Nissan responded

Mr. Raber. I did look into your complaint. What I found is that your vehicle was 250 miles over your factory warranty and you asked your Service Advisor to back the miles out so it would be covered by factory warranty. You became unhappy when we refused to do this, even after we got the services covered 100% by your outside warranty company. Obviously, we are not a good fit to service your vehicle in the future, so please make other arrangements going forward. Sincerely, Connie - Owner Loyalty Manager, Youngblood Nissan.

Sep 24, 2020

jay.raber responded

Let me make this perfectly clear. I did not ask your service advisor to back up the mileage or anything else to that effect. I did not agree with the policy that being over 250 miles of the warranty due to the fact I was traveling back to Springfield when the issues with the car happened. You’re missing my whole point with the survey. Your reply to get service somewhere else for my company vehicle just solidifies the attitude I received at your shop. When you send out a survey maybe you should put at the top “don’t answer if you have a complaint. We don’t care”.

...
9
...