Shawn Lemieux

Great Car, Poor Sales Experience I recently purchased a 2024 Toyota GR Supra 3.0 Premium from McCarthy Olathe Hyundai (Deal #136057) and wanted to share my honest experience. The Good: Kirk Rogers (Whole 2024 Toyota GR Supra 3.0 Premium from McCarthy Olathe Hyundai (Deal #136057) and wanted to share my honest experience. The Good: Kirk Rogers (Wholesale Manager at McCarthy Chevrolet) was outstanding — professional, transparent, and quick to respond when I needed transport information for my vehicle. Finance Manager Micah Pelofsky and Finance Assistant Krista Hall were both efficient and reliable throughout the finance process. These three individuals were the highlights of an otherwise frustrating experience. The Bad: The sales side fell significantly short of what a $60,000 purchase deserves: • The remote verification system failed, forcing me to fly from Tampa to Kansas City at my own expense ($561.89). This was a dealer requirement, not my choice. • The airport pickup that was verbally promised by Client Advisor Robert Millbyer was cancelled the morning of my visit due to staffing shortages, adding $121.89 in Uber costs. • A peeling window tint defect on the passenger window was not disclosed prior to purchase and refused to be remedied at delivery, despite the signed Damage Disclosure stating “No Known Damage.” • The complimentary Stargard GPS device was improperly installed — wired directly into the OBD harness rather than the fuse box, with a broken mounting bracket and unsecured wiring. • No temporary tag was provided with the vehicle upon delivery to Florida, requiring a separate trip to the tax collector at my own time and expense. • The salesperson promised twice to fill the tires and gas tank — neither was done. The tire pressure warning light was on at delivery. • An unauthorized credit application was submitted to PNC Bank in my father’s name without his consent. • After the vehicle was picked up for transport, I spent four days with zero carrier information despite multiple attempts to reach the sales team. I sent a formal complaint to McCarthy Auto Group leadership on May 6th and have received no response after one week. I genuinely love the Supra and appreciate the professionalism of Kirk, Micah, and Krista. However the sales team’s handling of this deal was unacceptable for a purchase of this caliber. I hope McCarthy Auto Group takes these concerns seriously and improves the experience for future customers. More

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