Shawn McNeely
Shawn McNeely at Blake Ford
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Shawn McNeely

Service Advisor

Blake Ford

1011 Armory Drive
Franklin, VA 23851

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4.5
110 Reviews
4.5

110 Reviews

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110 Reviews of Shawn McNeely

December 12, 2024

Dealership Rating
Employee Rating

Excellent, knowledgeable, friendly staff. On schedule and reasonable cost. They treat customers like they would like to be treated. Highly recommdnd. More

by Bick
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tal Drewry

May 28, 2024

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They successfully completed the repair on schedule for what they promised. I thought the price to replace a 2 pin connector was outrageous, but it did fix the problem. On the plus side, thee team was ve More

by mark.slocum
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang

May 30, 2024

Blake Ford responded

Thank you for sharing your experience, Mark. We're glad to hear that the repair was completed as promised and that our team was friendly and professional. We understand your concern about the price, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out to Blake Ford. Thank you again for choosing us for your repair needs. Sincerely, The Blake Ford Team

May 11, 2024

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He was very cordial and helpful. Very good to deal with. Explained thoroughly the recommendation for repairs needed for maximum performance of vehicle. I was completely pleased with More

by rcparker51
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Recommend Dealer
Yes
May 15, 2024

Blake Ford responded

Thank you for your kind words and positive feedback regarding your recent service at Blake Ford. We are glad to hear that you found our team cordial, helpful, and thorough in explaining the recommended repairs for optimal vehicle performance. It's excellent to know that you were completely satisfied with the service provided, and we appreciate you highlighting the timeliness of the job completion. We look forward to serving you in the future. Sincerely, The Blake Ford Team

May 10, 2024

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good experience was dropped off at my home and picked up when vehicle was ready. Shaun is very knowledgeable and courteous as a matter of fact they are all very nice and professional. More

by Elach
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Recommend Dealer
Yes
May 15, 2024

Blake Ford responded

Thank you, Elach, for sharing your positive experience working with us. We're delighted to hear that Shaun provided you with exceptional service. We strive to maintain a high level of professionalism and customer care at Blake Ford. We look forward to assisting you again in the future. Sincerely, The Blake Ford Team

May 06, 2024

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Great customer service by Aaron and car maintenance (Oil Change/Tire Rotation) was done in a timely manner. More

by keatonwhite02
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang

May 09, 2024

Blake Ford responded

Thank you for your kind words, Keaton! We're thrilled to hear about your positive experience with Aaron and our team. We appreciate your feedback on the efficient oil change and tire rotation service. We look forward to assisting you again in the future. Safe travels! Sincerely, The Blake Ford Team

May 01, 2024

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Quick repair for our recall, out in a hour. Great people to deal with always. More

by wrgarrisjr
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang

May 06, 2024

Blake Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Aschenbach Ford Team

April 23, 2024

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Great price for great vehicle service which reflects the integrity of the company which has many satisfied clients!! More

by DAV7557
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Recommend Dealer
Yes
Apr 26, 2024

Blake Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 17, 2024

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Employee Rating

Shaun and the entire service department at Blake Ford really do a wonderful job looking out for me and my vehicles. I've been a loyal Blake Ford client for many years and believe they give each customer More

by Paul_kaplan
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Recommend Dealer
Yes
Apr 19, 2024

Blake Ford responded

Paul, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Aschenbach Ford Team

April 15, 2024

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Incredibly convenient and well done. They also communicate well with you. I highly recommend using them. They do not try to sell you what you do not need. More

by lynnr13302
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Recommend Dealer
Yes
Apr 18, 2024

Blake Ford responded

We appreciate you for letting others know about your experience, Lynn! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 11, 2024

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Service department is very nice to work with when I need their help and advice! More

by wsimmons2
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Lang

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