Shawn Richter | Page 2

Took 2 hours and 40 minutes to do an oil change and simple tire rotation. Not going back! Had an appointment, and said we'll get you in an out in a hour. simple tire rotation. Not going back! Had an appointment, and said we'll get you in an out in a hour. More

by tedncal2 Verified Customer Verified Customer

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Great service, l was able to get a rental car and my car was fixed. was fixed. More

by cnyantika Verified Customer Verified Customer

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Been a customer from day 1 when they first opened up. Love the people there. Super friendly and great discounts and prices. Would definitely recommend to friends and families! Love the people there. Super friendly and great discounts and prices. Would definitely recommend to friends and families! More

by jhang24 Verified Customer Verified Customer

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It was nice to bring my car to a place where they didn't tell me I needed a lot of unnecessary work done. tell me I needed a lot of unnecessary work done. More

by brentstm53 Verified Customer Verified Customer

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My low rating had nothing to do with Shawn Richter. He serviced my Honda before I bought it. I'm sure he's excellent at his job. I had a complaint against the one who sold the car and the extra's that He serviced my Honda before I bought it. I'm sure he's excellent at his job. I had a complaint against the one who sold the car and the extra's that he pushed that I didn't need. I was not happy about the $2,000 fee for selling the car to me. I still am not sure what that was about. The original cost of the car was quoted to me but I did not see the original Manufactures suggested retail price, even though I asked for it. His quoted cash price of the vehicle began at 29,340. The suggested price, that I later got was $28,580. I'm guessing the $2,000 added on free was for to delivery service.. My total cost for this vehicle ended up being $35,516.84 More

by draekraft Verified Customer Verified Customer

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Sean and the team went above and beyond. The work I needed done was covered under warranty. They worked with the warranty company, even with lengthy wait times to get the answers I needed as The work I needed done was covered under warranty. They worked with the warranty company, even with lengthy wait times to get the answers I needed as I was traveling with the vehicle out of town over the weekend. The warranty company refused to cover part of the service that Honda indicated needed to be done. I agreed to just pay for what wasn't covered and fight it out with the warranty company. When Sean called to let me know the car was done he said he had talked to his boss about the situation. They really didn't agree with the warranty company not covering that part that was recommended as part of servicing the fuel injectors. They decided to go one step further and not charge me but continue to push back at the warranty company to cover. I was given a quote for some routine maintenance things that added up to alot. I did want to do some price comparison but will definately be factoring in the level of service I received today in that decision. Great job rapids honda and thanks again Sean. More

by hmaxwell6173 Verified Customer Verified Customer

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On time for my appointment and they were lovely. Clean, inviting space to hang out and wait for my car. Service advisor recommended on how to get my car repaired there rather than by my insurance pr Clean, inviting space to hang out and wait for my car. Service advisor recommended on how to get my car repaired there rather than by my insurance preferred place. Honda parts guaranteed! More

by solanum03 Verified Customer Verified Customer

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The service recommendations solved our transmission problem and was done promptly and cost effectively. Huzzah problem and was done promptly and cost effectively. Huzzah More

by gjschuyler Verified Customer Verified Customer

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Always an easy experience when I go in. Shawn is amazing an makes everything easy, especially for someone who doesn't know much about cars, it's like I never have to even do anything. Shawn is amazing an makes everything easy, especially for someone who doesn't know much about cars, it's like I never have to even do anything. More

by SGOOJR22 Verified Customer Verified Customer

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I had my CRV in for service which included tire rotation. They did not tighten the lug nuts on the front right tire. I made a special trip back to the service dept to have them see what was wrong. They did p They did not tighten the lug nuts on the front right tire. I made a special trip back to the service dept to have them see what was wrong. They did promptly tighten the lug nuts but did not offer any type of coupon on future service or any special incentive. We drove about 70 miles with that tire having loose lug nuts and wonder if that caused any damage to the wheels and or lug nuts. More

by sl.ruud Verified Customer Verified Customer

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