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Shawn Wells

Overview Reviews (102) Inventory (342)

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Shawn Wells

Shawn Wells | Page 10

Service Director

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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102 Reviews

Overview Reviews (102) Inventory (342)

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102 Reviews

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102 Reviews of Shawn Wells

November 10, 2021

Dealership Rating

Employee Rating

Yall charge way to much and keep the car over hours to charge more for the people charge more for the people More

by Customer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jason Jones

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Nov 11, 2021 -

Landers Toyota NWA responded

We are sorry to hear that and would love to have the opportunity to discuss this with you, as we do independent price shopping to ensure we are comparable in our pricing. We also take great pride in being number one in our region in time down for repairs and compete for that at all times, so if your experience was different, we would appreciate hearing about it. Lastly, while we do appreciate feedback from previous employees, we would ask that it go through the proper channels. Thanks.

November 06, 2021

Dealership Rating

Employee Rating

Landers team was fast, courteous, and didn't try to force any services om me. That was appreciated as well as the speed of services any services om me. That was appreciated as well as the speed of services More

by MICHAEL.LADON.WILLIAMS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Johnny Guiterez, Lake Mills

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Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service! We're glad our team could work with you without being pushy. We appreciate doing business with you!

October 29, 2021

Dealership Rating

Employee Rating

Had to go back an additional 2 times due to mechanic putting fuel pump on wrong. Came back the last time after only being gone for 10 minutes to sit and wait an additional 45 minutes for them to tell me putting fuel pump on wrong. Came back the last time after only being gone for 10 minutes to sit and wait an additional 45 minutes for them to tell me why the check engine light was on. More

by kmfry

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Chris Johnson , Tim was helpful when he assisted me.

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Nov 03, 2021 -

Landers Toyota NWA responded

We would like to apologize. This is not the experience we hope to provide our guests, and for the wait and inconvenience, we are sorry. We regret that the service you were provided with was poor, especially after talking with our service director. We do appreciate you sharing your experience, but we hope to have another opportunity to provide you with a better one. If you would like to discuss your concerns with us, please give us a call or send us your contact information over a private message. Thank you for bringing your concerns to our attention, and we hope to make this right.

October 23, 2021

Dealership Rating

Employee Rating

Waited more than 2 hrs for brake pad change on my front wheel.There is no coffee or drinks available!! wheel.There is no coffee or drinks available!! More

by chittineni.sidhartha

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor

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Nov 08, 2021 -

Landers Toyota NWA responded

Thank you for bringing this to our attention! Due to current circumstances, we are asking our guests to expect a longer wait time, but we do regret any inconvenience this may have caused. We appreciate you leaving a review, and we hope to provide a better experience in the future.

October 16, 2021

Dealership Rating

Employee Rating

Very friendly, polite, helpful, prompt, work excellent, waiting area clean and pleasant. I moved from Tulsa area where I have purchased several Toyotas for me companies. When I moved to Arkansas I bought a waiting area clean and pleasant. I moved from Tulsa area where I have purchased several Toyotas for me companies. When I moved to Arkansas I bought another vehicle from your dealership and have been very happy with your service. More

by glendahk

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor

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Oct 20, 2021 -

Landers Toyota NWA responded

Thank you for your feedback! We're glad our team can help you with your service needs, and we appreciate you taking the time to leave a review. If there is anything else we can help with, give us a call!

October 07, 2021

Dealership Rating

Employee Rating

The service center employees are knowledgeable and efficient. They keep you informed throughout the service. efficient. They keep you informed throughout the service. More

by cwram76

Verified Customer

Recommend Dealer

Yes

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Oct 07, 2021 -

Landers Toyota NWA responded

Thank you for the feedback! We're glad our service team could keep you informed of what was happening. Thank you for choosing us for your service needs, and we hope to see you next time!

October 06, 2021

Dealership Rating

Employee Rating

Overall experience was good. Getting the appointment through the chat was challenging and took more time than I expected through the chat was challenging and took more time than I expected More

by Idkmyemail

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor

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Oct 07, 2021 -

Landers Toyota NWA responded

Thanks for the feedback! We appreciate you choosing us for your service needs. We're glad our service team could provide you with a fantastic overall experience, and we hope to see you next time!

October 03, 2021

Dealership Rating

Employee Rating

Always treated very nice and never have to wait very long for my car to get done for my car to get done More

by madison41605

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor

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Oct 04, 2021 -

Landers Toyota NWA responded

Thank you for the feedback! We appreciate you choosing us for your service needs, and we're glad our team could help you out quickly. If there is anything else we can help with, give us a call!

September 30, 2021

Dealership Rating

Employee Rating

Great service! The team went out of their way to make sure our needs were met. sure our needs were met. More

by JNEUFER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor

Report | Print

Oct 13, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our service team could provide you with great service and go above and beyond to meet your needs. If there is anything else we can help with, give us a call!

September 22, 2021

Dealership Rating

Employee Rating

Always great service! Friendly associates greet and keep you informed. Love going to their service dept. you informed. Love going to their service dept. More

by SINCALLJC

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Josh Murrah, Chris Johnson , Mark Daniels, Tim Doran, Johnny Guiterez, Jason Jones, Lake Mills, Seth Snyder, Taylor Trailor

Report | Print

Sep 29, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're so glad our fantastic service team could keep you up to date and informed. We hope to see you next time!

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