Chris Johnson

We recently moved to Bentonville and purchased a certified Toyota from a dealer in another state. Less than a month later, the vehicle was having trouble starting, so we contacted the original deale certified Toyota from a dealer in another state. Less than a month later, the vehicle was having trouble starting, so we contacted the original dealer and they said since it was certified, we could take it to the local Toyota dealer. We scheduled an appointment and brought it in. Chris was the service advisor who helped us. When we informed him of what was going on, he opened the hood to see if the battery was original, which it was, and said that it needed to be replaced and wanted to charge us $400 for a new battery. He didn't bring it in the back to diagnose if that was the problem. We had informed him that it was certified and if he needed to take it back to confirm the issue. He said no. We reached out to the original dealer and they said they would help us out. When we told Chris this, he said that if we would have bought it from Landers, he would have helped us too. We contacted the original dealer and they said that it was certified and the battery is covered under warranty nationwide to be replaced for free. They were incredibly apologetic of the experience we had at Landers Toyota and said, bring it here TODAY and we will make it right. They want to perform a diagnostic check before we just replacing the battery to be sure. What is incredibly disappointing is that we have owned about a dozen Toyotas for close to 40 years and have never had a dealership be less customer friendly than we experienced with Landers. Plus, this was new our local dealer, whom we would have expected to use for future purchases and service our families vehicles. More

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This was such a great service experience! I could not be happier with the customer service provided by Chris. Five stars! I have a Lexus and there isn't a Lexus dealership where we live so I could not be happier with the customer service provided by Chris. Five stars! I have a Lexus and there isn't a Lexus dealership where we live so Landers Toyota services my Lexus and helps in emergency situations also. The outstanding customer service at Landers Toyota makes me want to buy a Toyota in the future instead of another Lexus. More

by TERRI13 Verified Customer Verified Customer

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This dealership is most recommended, friendly people, quick services, good affordable and most reliable cars at your desire. quick services, good affordable and most reliable cars at your desire. More

by ABRAHAMCHENG2514 Verified Customer Verified Customer

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I had my 10,000 mile service completed and also required a front end alignment. The work was completed faster than expected. I was kept informed on the progress and was pleased with the techs. a front end alignment. The work was completed faster than expected. I was kept informed on the progress and was pleased with the techs. More

by MSILVERS1200 Verified Customer Verified Customer

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Chris solved my problem and fixed the vehicle. I would use him again. I have to keep typing to get to the word total for this review. I was happy. I would use him again. I have to keep typing to get to the word total for this review. I was happy. More

by Jason P. Verified Customer Verified Customer

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I trust my car to this dealership. They have always been honest and upfront on all my services. I appreciate them. They have always been honest and upfront on all my services. I appreciate them. More

by JAML02REDDOG Verified Customer Verified Customer

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My vehicle was repaired by replacing a defective low pressure file pump. I am not happy with Toyota for not doing the replacement the first time the car broke down.. I do appreciate the work of the deal pressure file pump. I am not happy with Toyota for not doing the replacement the first time the car broke down.. I do appreciate the work of the dealer to make my vehicle operational and restoring my feeling of safety while driving my RAV4 Hybrid. More

by Theehouse Verified Customer Verified Customer

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Alway Amazing experience at landers Toyota NWA. Very helpful and kind staff. Get immediate help Very helpful and kind staff. Get immediate help More

by POONAM.SAPHCM Verified Customer Verified Customer

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Clean and courteous. Enjoyed the coffee and doughnuts while waiting. Appt. was on time. Good staff. Enjoyed the coffee and doughnuts while waiting. Appt. was on time. Good staff. More

by PATLDJ Verified Customer Verified Customer

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Job done when promised. Excellent communication at all times. Concierge service to work, on a timely and friendly manner. Customer service personnel very professional and fr Excellent communication at all times. Concierge service to work, on a timely and friendly manner. Customer service personnel very professional and friendly. More

by hilda.basora Verified Customer Verified Customer

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