Shawna Freeman | Page 13

Shawna was awesome Shawna was in constant communication with the guys servicing my car and she did a great job of giving me a status report. She takes pride in her work Shawna was in constant communication with the guys servicing my car and she did a great job of giving me a status report. She takes pride in her work and it shows. Great Job!’ More

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I recently had a problem after service with my Toyota Tundra. I called Shawna and she immediately took action. The problem was solved without any inconvenience. Tundra. I called Shawna and she immediately took action. The problem was solved without any inconvenience. More

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Outstanding service, compassionate employees I am a traveling nurse, my 2017 Tacoma is critical to my profession. . I had the oil changed on Friday at a local garage, in the Springs,where it had I am a traveling nurse, my 2017 Tacoma is critical to my profession. . I had the oil changed on Friday at a local garage, in the Springs,where it had been performed before without incident. The plastic oil filter housing was damaged during its removal, saying that the previous place had over tightened it. I drove back that day to Salida before realizing I had lost over a quart of synthetic oil and my under carriage was soaked in motor oil. Calling that shop, there was nothing they could do and they were closed Saturday.(the following day). Because of the time, I waited to call Liberty Toyota on Saturday. I spoke to a wonderful person, the appointment setter; her name is Dale. She said they were booked but, would get me in. Confirmed that the parts department had the part, put it on hold for me, I drove back to the Springs. When I arrived, Shawna was waiting and had been advised by Dale as to the dilemma. . My Tacoma was repaired, under carriage was cleaned of the oil by the technician. I have used Liberty Toyota in the past for oil changes, scheduled maintenance. Liberty Toyota has earned my business from here forward for all my Tacoma's needs. It was imperative I have my Tacoma repaired and on a Saturday, of all days. Liberty Toyota came to the rescue. THANK YOU, everyone involved in making this happen... Dale, Shawna and the unnamed technician(I can't find your tech number on the invoice; sorry)! More

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Best Advisor Ever!! Shawna has been my service advisor for almost two years and has provided the most professional, personal service I have ever had from a service depart Shawna has been my service advisor for almost two years and has provided the most professional, personal service I have ever had from a service department. She takes the time to explain what needs to be done and the cost. She also goes into full detail if there are additional items that need attention. She adds a great personal element. Very knowledgeable and pleasant to work with. More

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fabulous Shawna is a wonderful service advisor. The best I have had in the years I have been coming in for service. She is on time for appointments, very kno Shawna is a wonderful service advisor. The best I have had in the years I have been coming in for service. She is on time for appointments, very knowledgeable, keeps you informed and calls you back. More

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Shawna does and exceptional job! Shawna takes the time to make sure you know what is going on and how long it will take. If it takes longer she calls/texts you to let you know. Oh wai Shawna takes the time to make sure you know what is going on and how long it will take. If it takes longer she calls/texts you to let you know. Oh wait! If the work is performed in a less amount of time same thing she calls/texts you to let you know. I greatly appreciate the communication so that when I drop off one of our two LHM Toyota's, I'm not left wondering what is going on with our vehicles. When I pickup one of our vehicles she makes sure no matter how mundane that the work is explained. If there is something she doesn't know, she finds out and gets back to me and doesn't give me some convoluted explanation of how it should be without having the information . I thought well maybe it is me but I watched her interact with a customer last week, and she did the same thing with that customer. I would hate to see her promoted because I would lose a great service rep but she is definitely someone that should get a raise or promotion. Thank you. More

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Shawna was covering for Paul and did a great job. I needed to bring in my RAV4 when Paul wasn't going to be there and he recommended Shawna. They have a great team (Paul, Fred, & and did a great job. I needed to bring in my RAV4 when Paul wasn't going to be there and he recommended Shawna. They have a great team (Paul, Fred, & Shawna) and I trust, know, and rely of all of them. You can too! More

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Great Service from Shawna Freeman Shawna, is always considerate, courteous and most important.... friendly! She provides best advise regarding the work that needs to be scheduled for m Shawna, is always considerate, courteous and most important.... friendly! She provides best advise regarding the work that needs to be scheduled for my vehicle appointments and answers my questions that I may have on the service being performed. My friend also brings her vehicle and Shawna provides great service to her as well.... we like how we're treated as a customer and that our vehicles are well taken care off during servicing! Her co-worker Fred is great as well.... Thank you and have a great afternoon! Karl Walker, M.S.I.S. More

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Professional and Courteous Having purchased several cars from Liberty Toyota, and having had all of them serviced there, I can attest that this is the most professional and cour Having purchased several cars from Liberty Toyota, and having had all of them serviced there, I can attest that this is the most professional and courteous dealership in town. And my service technician (Fred O.) is awesome! More

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Great place to service your vehicle Each time we go there, Shawna has treated us with professionalism and concern. She's very personable, is always on top of things, and provides us wit Each time we go there, Shawna has treated us with professionalism and concern. She's very personable, is always on top of things, and provides us with updates on our maintenance. We purposely go to this location because we know Shawna will take care of us right. The dealership is clean, very professional, and stocked with drinks for comfort. More

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