Shawna Freeman

Updated Review (Originally Posted 4/22/25 and 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak w 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak with Shawna, the manager, who stayed after hours to personally walk me through the final service and ensure everything met my expectations. During our conversation, it became clear that there had been several miscommunications and misunderstandings that contributed to my earlier dissatisfaction. Shawna took the time to explain the situation, and I now understand there were circumstances I wasn’t aware of at the time. I truly appreciate Shawna’s professionalism, her willingness to go the extra mile, and her effort to make things right. Because of her dedication, I feel confident continuing to use Corwin Honda for my service needs—and I wouldn’t hesitate to recommend them to family and friends. More

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Updated Review (Originally Posted 4/22/25 and 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak w 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak with Shawna, the manager, who stayed after hours to personally walk me through the final service and ensure everything met my expectations. During our conversation, it became clear that there had been several miscommunications and misunderstandings that contributed to my earlier dissatisfaction. Shawna took the time to explain the situation, and I now understand there were circumstances I wasn’t aware of at the time. I truly appreciate Shawna’s professionalism, her willingness to go the extra mile, and her effort to make things right. Because of her dedication, I feel confident continuing to use Corwin Honda for my service needs—and I wouldn’t hesitate to recommend them to family and friends. More

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Mario is amazing, goes the extra mile. He is sweet kind compassionate Professional he's family! He is sweet kind compassionate Professional he's family! More

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If I could, I would not even give them a star! I simply want someone at Corwin Honda to be accountable for the damage they did to my car and have it fixed back the way it was as promptly as possib I simply want someone at Corwin Honda to be accountable for the damage they did to my car and have it fixed back the way it was as promptly as possible. It all started with an oil change back in February and I am still waiting for my car to be fixed the way it was. I simply went in for a oil change and after getting home I noticed grease stains in the fabric it side. To get that fixed, they put a hole in the top fabric liner. To get that fixed, they did not seal all the rubber around the doors and left huge bubbles in the fabric liner. All awhile I am calling Honda Corporate, the service managers (Warren and Shawna), the general store manager (Curtis) and customer service (Jennifer) and I have not gotten a single call back from anyone! If this is not called bad service, I am not sure what is. More

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I simply want someone at Corwin Honda to be accountable for the damage they did to my car and have it fixed back the way it was as promptly as possible. It all started with an oil change back in February a for the damage they did to my car and have it fixed back the way it was as promptly as possible. It all started with an oil change back in February and I am still waiting for my car to be fixed the way it was. I simply went in for a oil change and after getting home I noticed grease stains in the fabric it side. To get that fixed, they put a hole in the top fabric liner. To get that fixed, they did not seal all the rubber around the doors and left huge bubbles in the fabric liner. All awhile I am calling Honda Corporate, the service managers (Warren and Shawna). The general store manager (Curtis) and you, the customer service manager and I did not get a single call back from anyone! If this is not called bad service, I am not sure what is. More

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I had a great team working togther for my best interest. From sales to service. Special thank you to Mario, Keith, Shauna and others who jumped in to help I love my Honda, Thank you. From sales to service. Special thank you to Mario, Keith, Shauna and others who jumped in to help I love my Honda, Thank you. More

by KIRSTIANNABUTTERFLY777 Verified Customer Verified Customer

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BEWARE, STAY AWAY FROM THE SERVICE DEPARTMENT! ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and indifferent to customers. Especially the service manager who seemed like she was so important and too busy to be concerned about a customer, me who had to bring my car in 4 times to get the damage THEY did "fixed". By the way, it is still not fixed and I am waiting on back order before it can get fixed. I am so worried that even when the part comes in, the service department does not have the the knowledge, expertise or the capacity to get this fixed. At this point I just pray they either get an expert or have it taken to a professional to get it fix. I have always driven a Honda and they are great cars, but I would advise to everyone, to think twice about Corwin Honda because when your car needs service, you really do not want to come here. More

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Shawna has taken care of my car for the last 5 years and done a great job, suggesting what should be done and what is not needed on my car done a great job, suggesting what should be done and what is not needed on my car More

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Very bad service, I got my vehicle back and I discovered the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and I paid $99.00. I was very disappointed when I spoke with the manager, he replied to me everyone makes mistakes. I told him I paid a lot of money for the service so I deserve good service. I also told the manager, the technician should double check his work before give the car to the customer. More

by jsioneleota Verified Customer Verified Customer

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Shawna is a great person. She takes the time to know you. She takes the time to make sure your vehicle gets great service and is road ready and extremely safe. She was my serv She takes the time to know you. She takes the time to make sure your vehicle gets great service and is road ready and extremely safe. She was my service rep at Corwin Toyota and she will be greatly missed. I never worried when I left, because I knew my vehicle was taken care of by the best. I am so proud or her promotion. She worked extremely hard and she deserved this promotion. I would follow her to Honda, however I am not sure if I can take a Toyota to Honda for service. Heck I would drive to Alaska if I had to. No matter how crazy or chaotic it was in the service area she never showed stress. She always had that smile of hers on at all times. I have my Toyota service today and honestly not looking forward to it. I know it will be ok but not great. It will not be great because she will not be there to greet me with that smile. The smile of confidence that everything will be great. She was not only a great service rep, she was the heart of Toyota and will be greatly missed. More

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