Shawna Freeman

I appreciated his honesty and transparency to the rare situation I had with my car. Rodger was easy to work and communicate with situation I had with my car. Rodger was easy to work and communicate with More

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I had a very disappointing experience with Corwin Honda. I first purchased a 2023 Nissan Rogue and within just 2 days the vehicle started having serious transmission problems. The dealership attempted to re I first purchased a 2023 Nissan Rogue and within just 2 days the vehicle started having serious transmission problems. The dealership attempted to repair it, but the same issue continued for over a month, causing a great deal of stress and inconvenience. Eventually, they agreed to take the Nissan back and sold me a Subaru Crosstrek instead. Unfortunately, less than two weeks later, I found out the Subaru now needs around $5,000 in repairs for issues that should have been caught during inspection or disclosed before the sale. While Mateo and Quincy were involved in the process, the overall experience left me feeling like the vehicles were not properly inspected and that I was repeatedly sold cars with major mechanical problems. Buying a vehicle should come with confidence and peace of mind, not immediate repair bills and ongoing frustration. I cannot recommend this dealership based on my experience and would strongly encourage others to have any vehicle thoroughly inspected independently before purchasing. More

by bkhworth Verified Customer Verified Customer

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Corwin is the worst dealership ever and do not care about their customers. We bought a new car and sold it back within 6 months. Rick is an untrustworthy finance department employee who only looks out for hi their customers. We bought a new car and sold it back within 6 months. Rick is an untrustworthy finance department employee who only looks out for his own interests and does not care about helping customers receive the best value for their money. Sales Manager Robert treats customers very poorly with intentions of upselling the customer. Jennifer lied on the phone and in person when taking care of me. Master Tech Jeff was incompetent and did not know how to diagnose my vehicle and returned it in unsafe condition. Corwin's technicians lied about changing parts, and damaged the vehicle during repairs. After returning for the same problem 4 times, we were confident that Corwin's technicians did not have the level of expertise to maintain the car. The car was at the service department for 5 weeks out of the 6 months we owned it, and nothing was ever fixed. I asked for an appraisal, when the car was in the service department for 2 weeks, and it was not done. We always experienced huge hassles getting things done at Corwin and there were problems each and every time. Because of Corwin's horrible employee culture, lack of internal communication, multiple mistakes, and empty promises, we sold our brand new 2025 Honda 6 months after buying. If you buy a Honda, look elsewhere. Poor Management, poor service, and poor technicians. So happy to not ever have to deal with them again. More

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Updated Review (Originally Posted 4/22/25 and 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak w 5/24/25): I’m updating my previous 1-star reviews and changing my rating to 5 stars. After picking up my car today, I had the opportunity to speak with Shawna, the manager, who stayed after hours to personally walk me through the final service and ensure everything met my expectations. During our conversation, it became clear that there had been several miscommunications and misunderstandings that contributed to my earlier dissatisfaction. Shawna took the time to explain the situation, and I now understand there were circumstances I wasn’t aware of at the time. I truly appreciate Shawna’s professionalism, her willingness to go the extra mile, and her effort to make things right. Because of her dedication, I feel confident continuing to use Corwin Honda for my service needs—and I wouldn’t hesitate to recommend them to family and friends. More

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Mario is amazing, goes the extra mile. He is sweet kind compassionate Professional he's family! He is sweet kind compassionate Professional he's family! More

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I had a great team working togther for my best interest. From sales to service. Special thank you to Mario, Keith, Shauna and others who jumped in to help I love my Honda, Thank you. From sales to service. Special thank you to Mario, Keith, Shauna and others who jumped in to help I love my Honda, Thank you. More

by KIRSTIANNABUTTERFLY777 Verified Customer Verified Customer

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Shawna has taken care of my car for the last 5 years and done a great job, suggesting what should be done and what is not needed on my car done a great job, suggesting what should be done and what is not needed on my car More

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Very bad service, I got my vehicle back and I discovered the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and the warning light came on. because the technician did not reconnected the two valves back and that cost me to take to another place to reconnect and I paid $99.00. I was very disappointed when I spoke with the manager, he replied to me everyone makes mistakes. I told him I paid a lot of money for the service so I deserve good service. I also told the manager, the technician should double check his work before give the car to the customer. More

by jsioneleota Verified Customer Verified Customer

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Shawna is a great person. She takes the time to know you. She takes the time to make sure your vehicle gets great service and is road ready and extremely safe. She was my serv She takes the time to know you. She takes the time to make sure your vehicle gets great service and is road ready and extremely safe. She was my service rep at Corwin Toyota and she will be greatly missed. I never worried when I left, because I knew my vehicle was taken care of by the best. I am so proud or her promotion. She worked extremely hard and she deserved this promotion. I would follow her to Honda, however I am not sure if I can take a Toyota to Honda for service. Heck I would drive to Alaska if I had to. No matter how crazy or chaotic it was in the service area she never showed stress. She always had that smile of hers on at all times. I have my Toyota service today and honestly not looking forward to it. I know it will be ok but not great. It will not be great because she will not be there to greet me with that smile. The smile of confidence that everything will be great. She was not only a great service rep, she was the heart of Toyota and will be greatly missed. More

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