Shay Piel | Page 2

Mak Haik Ford sold me a “new” car with rodent damage and then tried to make me pay for the repairs. The car I purchased was a loaner car with 650 miles on it, but was considered “new”. I didn’t realize at then tried to make me pay for the repairs. The car I purchased was a loaner car with 650 miles on it, but was considered “new”. I didn’t realize at first that the check engine light was on. I had to go out of town right after I purchased it, so when I went to pick up my license plates, I reported it to my salesman and someone in the service department who said to arrange the loaner car with my salesman and bring it back anytime and they would look at. Salesman told me the next day that they had no loaner cars, even though I paid for this service when I bought the car. He then never tried again to get me a loaner or call me back. When I called to try and make a service appointment, I was told to just bring it in anytime. I was again told they had no loaner cars, but they would get me a ride home. I dropped by Quick Lane with the car and Shay all but accused me of lying when I said I had talked to someone in the service department and was told to just bring it in. He was very put out and said there was no record of my call. He then went and talked to someone in the back. He came out and had a complete change of demeanor, falling all over himself to be nice to me this time. Now all of a sudden they had loaner cars. I was given a loaner car. Shay called the next day to tell me there was rodent damage to the car to the tune of $1200 and it was my responsibility to pay for it. I told him there was no way that happened on my watch. He said I needed to look for rat poop in my garage! Funny, my previous Ford was housed in my garage for six years without rat damage! I called my salesman (who was off that day). He said he would talk to someone the next day. I decided to go to the dealership and talk with the sales manager. He resolved the problem so that I was not charged for the damage. Shay called to tell me I could pick up the car and there was no charge for the repairs. He also reminded me I would receive a survey and to remember he was the one who helped me resolve this. This was the third new car I purchased there. My salesman never even returned my phone call when he was back at work to apologize for selling me a car with rodent damage and a check engine light on. I took the car to an independent mechanic and had him check it. I’m still keeping my fingers crossed there’s not going to be more damage. I know where these cars are parked outside and to blame that on me was deplorable! I guess they thought they could pull one over on me since I’m a woman. I will never buy another car from Mak Haik or recommend them to anyone! More

by LUSHANNON1948 Verified Customer Verified Customer

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Even though the AC was out, service was great. The free coffee and wifi is 5 stars. The free coffee and wifi is 5 stars. More

by INSPERACE Verified Customer Verified Customer

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Great service for my car. I will be going back for this service again when needed. I will be going back for this service again when needed. More

by Chrischandlertx Verified Customer Verified Customer

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Great service. Take care of everything in a timely manner and call or text you when you vehicle is ready. Take care of everything in a timely manner and call or text you when you vehicle is ready. More

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No hurry to service vehicle if it's a warranty service. Non warranty service is completed much much faster. Non warranty service is completed much much faster. More

by Tgmcclain04 Verified Customer Verified Customer

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ALWAYS…,have a great experience. End up working at the table while I wait. It’s great. Freezing in there, but glad to have the latte machine in there- always a nice treat ! End up working at the table while I wait. It’s great. Freezing in there, but glad to have the latte machine in there- always a nice treat ! More

by dianatrevino7 Verified Customer Verified Customer

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Professional polite and fast! Everyone was respectful and knowledgeable. I was in and out fast. Everyone was respectful and knowledgeable. I was in and out fast. More

by faraonguajardo Verified Customer Verified Customer

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The staff at quick lane are okay but I am used to Robert Gonzales taking care of my car better and he takes the time to explain things. Unlike quick lane. Gonzales taking care of my car better and he takes the time to explain things. Unlike quick lane. More

by linausa90 Verified Customer Verified Customer

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Very good service which is the Mac Haik standard. Regardless of whether it’s Dodge, Ford or Lincoln. Regardless of whether it’s Dodge, Ford or Lincoln. More

by Rawhite53 Verified Customer Verified Customer

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Shay and Mac Haik always take great care of us. I have kept my truck being serviced here due to their professionalism and great care. I have kept my truck being serviced here due to their professionalism and great care. More

by BAILEY.MATTHEW Verified Customer Verified Customer

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