Shayla Gorman
Shayla Gorman at Kirksville Motor Company

Shayla Gorman | Page 4

Finance & Sales Specialist

Kirksville Motor Company

3607 N Baltimore St
Kirksville, MO 63501

5.0
73 Reviews
5.0

73 Reviews

Write a Review

Dealership Experience

9 yrs, 2 mos

Industry Experience

9 yrs, 2 mos

73 Reviews of Shayla Gorman

April 22, 2021

Dealership Rating
Employee Rating

Great price's!! Great service!! They went out of their way to meet my busy schedule!! Everyone was very helpful while i looked at multiple vehicles to find my perfect match! More

by LEPRECHAUN1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Paxton, Billy Wischnak

Apr 22, 2021

Kirksville Motor Company responded

Thank you very much! Congrats on your new vehicle!

April 07, 2021

Dealership Rating
Employee Rating

Your staff was very curtious and handled things in a timely manner. The young lady my wife and I worked with ( Shayla ) was very professional. I would recommend this dealership to others. More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2021

Kirksville Motor Company responded

Thank you Rick! We appreciate your business! We look forward to working with you in the future!

March 29, 2021

Dealership Rating
Employee Rating

Brandon and Shayla went above and beyond to get the car I was wanting and the price I needed. Highly recommend working with both of them and will do business again More

by PINKERTON3364
Recommend Dealer
Yes

Other Employees Tagged: Brandon Paxton

Mar 31, 2021

Kirksville Motor Company responded

It was a pleasure working with you! Congrats on your new vehicle!

March 29, 2021

Dealership Rating
Employee Rating

Our experience was outstanding! Purchasing my new car was simple and seamless and they even delivered my new car and picked up my trade. I would highly recommend this dealership. More

by CHRISTYCARROLL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos , Richie Tipton

Mar 31, 2021

Kirksville Motor Company responded

Congrats on your new vehicle! We appreciate your business!

January 27, 2021

Dealership Rating
Employee Rating

Had an excellent experience as always at Kirksville Motors. We are enjoying our new 2021 Toyota Sienna Van. Toyota have made great changes in the Sienna Van. Thanks Randy! More

by DBUSTER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Vaughn, Stephanie Anderson , Dan Anderson, Randy Cowan, Brandon Paxton, Richie Tipton, Billy Wischnak

Jan 28, 2021

Kirksville Motor Company responded

Congrats on your new Sienna! It's always a pleasure working with you guys!!

January 20, 2021

Dealership Rating
Employee Rating

Excellent place to purchase a Toyota new or used. I enjoyed the small town atmosphere and friendly staff here. I highly recommend doing business here More

by DHAXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos , Brandon Paxton, Richie Tipton

Jan 20, 2021

Kirksville Motor Company responded

Congrats on your new Tundra! Thank you for driving from Tennessee! It was a pleasure working with you Dave!

January 17, 2021

Dealership Rating
Employee Rating

Shayla was wonderful to work with. I would come back to Kirksville Motor again to deal with her. Richie was also nice to work with and was going to give us a good amount for our trade. More

by lmclatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richie Tipton

Jan 18, 2021

Kirksville Motor Company responded

Thank you so much! We appreciate the positive feedback! It was a pleasure working with you.

January 05, 2021

Dealership Rating
Employee Rating

KIRKSVILLE MOTOR COMPANY IS ALWAYS THE BEST TO WORK WITH AND ARE SO EFFICENT WITH THE PAPERWORK. SHAYLA AND RITCHIE AND ALL THE CREW WERE AWESOME TO WORK WITH- I WILL BE GOING BACK AGAIN !! More

by MARGISAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Hudson, Brandon Paxton

Jan 05, 2021

Kirksville Motor Company responded

We certainly appreciate the positive feedback Margaret!! Congrats on your new truck!

December 31, 2020

Dealership Rating
Employee Rating

Price online incorrect, only an unapologetic screenshot of the disclaimer at the bottom of the page in response. Bait-and-switch or poor customer service More

by Terrible experience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 31, 2020

Kirksville Motor Company responded

Andrew, we definitely do apologize that we didn't execute on the situation. We were actually just discussing it this morning. Shayla was unable to address it well since she was off yesterday. I am actually the one that manages our website and this issue has been a very frustrating one. We twice thought that it was resolved, but our website host only fixed it on the individual trucks we noticed it on and not ALL Tundra's. This definitely was not a case of bait and switch. The error was fixed on all Tundra's yesterday by our rep for the website host. I can have him reach out to you to verify this to ease your mind about whether there was anything underhanded. Again though, ultimately this is an issue of customer service as you mentioned based on the circumstances. I do want you to know that we were 100% preparing to respond better today. I apologize that we didn't get to you before now.

Dec 31, 2020

Kirksville Motor Company responded

In our discussions this morning we agreed that simply sending the image was not the right approach. When I told Shayla yesterday to include the image, I meant to include it as part of the explanation; not simply to just send it on it's own. Unfortunately, it was just poor communication through text on our part with her not being present. As far as leadership, I can assure you that it was addressed. Our entire leadership team meets first thing in the morning and to her credit Shayla brought the issue up again with all of us. Shayla knows that our customer's are important to us and that something like this happening would be important to us. Again, I do apologize that our response was not timely.

Dec 31, 2020

Terrible experience responded

I messaged with Shayla the night before our text interaction when I clicked on confirm price on the listing on your website. In hindsight perhaps I should have asked Shayla at that time if the price was correct, but I don't feel I was incorrect in assuming that the price was what was listed online. In my last text to Shayla, upon finding out the price was incorrect, I stated for that price I would continue looking. I thanked her for her time and apologized for bothering her on her day off (I didn't know it was her day off, and I contacted her during regular business hours) Shayla's response was a picture of the disclaimer on the bottom of the web page. I had made plans to drive almost 3 hours one way to the dealership and was planning on purchasing the truck for the advertised price. The only reason why I didn't make the trip and waste more time was I texted to try to speed up the purchasing process by asking about fees and costs. I accepted the difference and thanked Shayla and apologized. The absolute minimum she could have done at that point was apologize and the maximum would have been to honor the price or try to make it right. I waited to make the review until my previously arranged appointment time with Shayla. I believe attitude reflects leadership and I doubt there would have been any effort without my negative review.

December 22, 2020

Dealership Rating
Employee Rating

The personal were polite and professional from the moment we walked in until we left. We appreciate everything they did to get us our Caravan. More

by KELLYPACKHAM1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Paxton

Dec 22, 2020

Kirksville Motor Company responded

We appreciate your business Kelly! Enjoy your Caravan!

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