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Shayla Gorman
Shayla Gorman at Kirksville Motor Company

Shayla Gorman | Page 5

Finance & Sales Specialist

Kirksville Motor Company

3607 N Baltimore St
Kirksville, MO 63501

5.0
79 Reviews
5.0

79 Reviews

Write a Review

Dealership Experience

9 yrs, 7 mos

Industry Experience

9 yrs, 7 mos

79 Reviews of Shayla Gorman

January 27, 2021

Dealership Rating
Employee Rating

Had an excellent experience as always at Kirksville Motors. We are enjoying our new 2021 Toyota Sienna Van. Toyota have made great changes in the Sienna Van. Thanks Randy! More

by DBUSTER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Vaughn, Stephanie Anderson , Dan Anderson, Randy Cowan, Brandon Paxton, Richie Tipton, Billy Wischnak

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Jan 28, 2021

Kirksville Motor Company responded

Congrats on your new Sienna! It's always a pleasure working with you guys!!

January 20, 2021

Dealership Rating
Employee Rating

Excellent place to purchase a Toyota new or used. I enjoyed the small town atmosphere and friendly staff here. I highly recommend doing business here More

by DHAXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos , Brandon Paxton, Richie Tipton

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Jan 20, 2021

Kirksville Motor Company responded

Congrats on your new Tundra! Thank you for driving from Tennessee! It was a pleasure working with you Dave!

January 17, 2021

Dealership Rating
Employee Rating

Shayla was wonderful to work with. I would come back to Kirksville Motor again to deal with her. Richie was also nice to work with and was going to give us a good amount for our trade. More

by lmclatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richie Tipton

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Jan 18, 2021

Kirksville Motor Company responded

Thank you so much! We appreciate the positive feedback! It was a pleasure working with you.

January 05, 2021

Dealership Rating
Employee Rating

KIRKSVILLE MOTOR COMPANY IS ALWAYS THE BEST TO WORK WITH AND ARE SO EFFICENT WITH THE PAPERWORK. SHAYLA AND RITCHIE AND ALL THE CREW WERE AWESOME TO WORK WITH- I WILL BE GOING BACK AGAIN !! More

by MARGISAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Hudson, Brandon Paxton

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Jan 05, 2021

Kirksville Motor Company responded

We certainly appreciate the positive feedback Margaret!! Congrats on your new truck!

December 31, 2020

Dealership Rating
Employee Rating

Price online incorrect, only an unapologetic screenshot of the disclaimer at the bottom of the page in response. Bait-and-switch or poor customer service More

by Terrible experience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Print
Dec 31, 2020

Kirksville Motor Company responded

Andrew, we definitely do apologize that we didn't execute on the situation. We were actually just discussing it this morning. Shayla was unable to address it well since she was off yesterday. I am actually the one that manages our website and this issue has been a very frustrating one. We twice thought that it was resolved, but our website host only fixed it on the individual trucks we noticed it on and not ALL Tundra's. This definitely was not a case of bait and switch. The error was fixed on all Tundra's yesterday by our rep for the website host. I can have him reach out to you to verify this to ease your mind about whether there was anything underhanded. Again though, ultimately this is an issue of customer service as you mentioned based on the circumstances. I do want you to know that we were 100% preparing to respond better today. I apologize that we didn't get to you before now.

Dec 31, 2020

Kirksville Motor Company responded

In our discussions this morning we agreed that simply sending the image was not the right approach. When I told Shayla yesterday to include the image, I meant to include it as part of the explanation; not simply to just send it on it's own. Unfortunately, it was just poor communication through text on our part with her not being present. As far as leadership, I can assure you that it was addressed. Our entire leadership team meets first thing in the morning and to her credit Shayla brought the issue up again with all of us. Shayla knows that our customer's are important to us and that something like this happening would be important to us. Again, I do apologize that our response was not timely.

Dec 31, 2020

Terrible experience responded

I messaged with Shayla the night before our text interaction when I clicked on confirm price on the listing on your website. In hindsight perhaps I should have asked Shayla at that time if the price was correct, but I don't feel I was incorrect in assuming that the price was what was listed online. In my last text to Shayla, upon finding out the price was incorrect, I stated for that price I would continue looking. I thanked her for her time and apologized for bothering her on her day off (I didn't know it was her day off, and I contacted her during regular business hours) Shayla's response was a picture of the disclaimer on the bottom of the web page. I had made plans to drive almost 3 hours one way to the dealership and was planning on purchasing the truck for the advertised price. The only reason why I didn't make the trip and waste more time was I texted to try to speed up the purchasing process by asking about fees and costs. I accepted the difference and thanked Shayla and apologized. The absolute minimum she could have done at that point was apologize and the maximum would have been to honor the price or try to make it right. I waited to make the review until my previously arranged appointment time with Shayla. I believe attitude reflects leadership and I doubt there would have been any effort without my negative review.

December 22, 2020

Dealership Rating
Employee Rating

The personal were polite and professional from the moment we walked in until we left. We appreciate everything they did to get us our Caravan. More

by KELLYPACKHAM1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Paxton

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Dec 22, 2020

Kirksville Motor Company responded

We appreciate your business Kelly! Enjoy your Caravan!

December 05, 2020

Dealership Rating
Employee Rating

I've been a repeat customer at KV motors. I just purchased a used vehicle through Shayla Gorman and it's been the best experience yet. Excellent customer service, prompt, timely and has taken care o More

by Ryan&ChaRae Wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Dec 05, 2020

Kirksville Motor Company responded

Thank you ChaRae! It was a pleasure working with you! We appreciate your business.

October 06, 2020

Dealership Rating
Employee Rating

It was my first time buying a truck from a dealership Lane Lay was extremely relatable to me worked with me for a few hours to find the best fit for myself More

by Matt23lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos , Billy Wischnak

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Oct 06, 2020

Kirksville Motor Company responded

Congrats on your new truck Matt! It was a pleasure working with you.

October 01, 2020

Dealership Rating
Employee Rating

This is the 6th vehicle we have bought from Kirksville Motor Company. Continued great service! Richie is always going the extra mile to help us find the perfect vehicle! Shayla was amazing to work with!!! More

by PinkLinny1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Vaughn, Tyson Yos , Richie Tipton

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Oct 01, 2020

Kirksville Motor Company responded

We certainly appreciate your repeat business! You and Valinda were a pleasure to work with! Enjoy your new Silverado!

September 30, 2020

Dealership Rating
Employee Rating

Great truck, friendly and prompt responses. I've only put 400 miles on the truck since I picked it up yesterday, but I love it. More

by EliG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyson Yos , Richie Tipton

Print
Oct 01, 2020

Kirksville Motor Company responded

Congrats on your 2020 Sierra 3500 Eli!

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