Sheila Andrews | Page 5

Close to home. Used their service department in the past. Varies in hospitality depending on service agent. Used their service department in the past. Varies in hospitality depending on service agent. More

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Lack of communication with me on how long my truck was going to In for service had a 300 appt arrived at 245. Truck did not get into service until 345 after I complained to my service advisor. Very bad going to In for service had a 300 appt arrived at 245. Truck did not get into service until 345 after I complained to my service advisor. Very bad experience with the quick club service advisers was rude and had an attitude More

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While easy to make an appointment, after I dropped my car off at 7:50 am for a less than 1/2 day recall issue and an oil change, they never called to let me know my car was ready. We showed up at 4:30 and th off at 7:50 am for a less than 1/2 day recall issue and an oil change, they never called to let me know my car was ready. We showed up at 4:30 and they were still doing an oil change. They did not seem at all prepared to help us. Then told me my Michelin tires with only 27,000 miles on them were “nearly bald”. Since we bought the vehicle new from Morrie’s Buffalo we asked to have them look into whether we had defective tires. We have received absolutely no follow up to that issue. Completely unimpressed by this service. Not trustworthy advice. More

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Efficient and easy to work with. ..shout out to Shiela in Service department ..... made it easy to get done what needed doing ..shout out to Shiela in Service department ..... made it easy to get done what needed doing More

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I brought my truck in there for a specific problem. I showed him what the problem was very simple fixed when they called me. They said it would be X amount of dollars I told him do not fix it. I will b I showed him what the problem was very simple fixed when they called me. They said it would be X amount of dollars I told him do not fix it. I will buy the part and do it myself and when I got there to pick my truck up, they did a diagnostics check which didn’t need to be done and charge me a lot of money will not ever take anything back there. More

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Very convenient valet service was provided. It literally reduced my stress level to zero. The valet was on time and the updates from the dealership made sure I always knew where my truck was. V It literally reduced my stress level to zero. The valet was on time and the updates from the dealership made sure I always knew where my truck was. Very helpful. More

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Morris’s Buffalo Ford did an excellent job of diagnosing and fixing a transmission issue I had. and fixing a transmission issue I had. More

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Terrible service - dropped truck off for recall service 5/22. Call to check on it tech said couldn’t help. Called back 23rd and tech said she’ll call me back. No call back again. Stopped in @ 5:00 and said 5/22. Call to check on it tech said couldn’t help. Called back 23rd and tech said she’ll call me back. No call back again. Stopped in @ 5:00 and said I want my truck. No service had been done and recalls are still pending. Bringing to different dealership. NEVER again to Morrie’s. I had an appointment and nothing gets down or call back in 2 days! More

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The service was very quick! However we noticed after we left the dealership that the keyword suddenly doesn’t unlock the driver door. We didn’t have this issues before. We still However we noticed after we left the dealership that the keyword suddenly doesn’t unlock the driver door. We didn’t have this issues before. We still don’t know how to resolve this issue. More

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Over the past five years, I had very satisfactory service at Morrie’s Buffalo Ford dealership. Previously I dealt with Morrie’s Ridgedale Ford in Minnetonka until they changed service management and staff t at Morrie’s Buffalo Ford dealership. Previously I dealt with Morrie’s Ridgedale Ford in Minnetonka until they changed service management and staff that caused me to leave that dealership due to a bad experience. More

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