Shelby Dilla
Shelby Dilla at Auto Park Ford

Shelby Dilla

Service Advisor

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

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4.8
72 Reviews
4.8

72 Reviews

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72 Reviews of Shelby Dilla

May 24, 2026

Dealership Rating
Employee Rating

Well taken care of I am very pleased to be a part of the Ford family and have been since my first automobile. I am a very loyal customer to Ford and I have always appreciated how they have reached out to ta More

by davidesmithjr
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

May 23, 2026

Dealership Rating
Employee Rating

Everything went as it should. Good communication. Happy with the whole experience and customer service More

by Lbystry
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

May 23, 2026

Auto Park Ford responded

So glad your Ford Explorer service went smoothly. We’re happy the communication kept you informed and you enjoyed our customer care. Shelby looks forward to assisting you again.

May 22, 2026

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Employee Rating

Very easy to schedule appointments, and accommodating to me. Fixed the problem the first time and didn’t have to return like I had to at other local dealership. More

by ADMIN70
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scot Jones

May 23, 2026

Auto Park Ford responded

It’s great to hear scheduling your Ford F-350 service was effortless and that we resolved the issue on the first visit. We’re glad we could accommodate your needs and eliminate extra trips. Thank you for the 5-star rating!

May 21, 2026

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Shelby and all of the Auto Park team have always been there for myself and my family when it comes to taking care of my cars. Shelby went out of her way to secureme a loaner car. I was able to keep my me More

by David Fisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scot Jones, Candy Abbs, Trevor Jensen, Josie Parker, Siena Garcia , all the mechanics that have ever worked on my car

May 21, 2026

Auto Park Ford responded

We appreciate you recognizing Shelby and the rest of our service team. It’s great to hear that the loaner vehicle kept you on schedule for your family commitments while your Ford Explorer was in service.

May 17, 2026

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Employee Rating

They are very thorough with checking up on various things you may need done when your vehicle is in for service. More

by Amnicma
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

May 18, 2026

Auto Park Ford responded

Thank you for choosing Auto Park Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 17, 2026

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Shelby was great. Explained service, looked up any recalls, and kept me updated. Valet was great as well. Door step pick up and delivery. More

by railchad
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Auto Park Ford responded

We’re delighted you enjoyed Shelby’s clear explanations and recall follow-ups. It’s great to hear the valet team and our pickup and delivery service added convenience. Thank you for your 5-star review, and we look forward to assisting with your Ford again.

March 08, 2026

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Or experience with Sandie Owen was wonderful. She made the purchase of our used 2024 Expedition easy. More

by frye10717
Service Price Transparency
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Recommend Dealer
Yes
Mar 09, 2026

Auto Park Ford responded

Thanks for sharing your thoughts about your experience with Auto Park Ford. We appreciate your business and hope to see you again soon!

February 24, 2026

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Employee Rating

They helped me find the perfect vehicle for me for the best possible price. Everyone went above and beyond to ensure I was comfortable and felt confident with my decision before signing anything. Didn't f More

by hannan97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen, Summer Rutan , Richard Jasso, Leon Williams, Brent Forry

Feb 24, 2026

Auto Park Ford responded

We’re delighted your first dealership visit felt no pressure and that you found a Ford that fits your expectations and safety needs. Our team is glad you felt supported and confident at every step. We look forward to helping you again.

February 02, 2026

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Employee Rating

The dealership forgot to tighten the calibers on the vehicle. We will not be using this dealership anymore. More

by SBOLING
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Feb 02, 2026

Auto Park Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Grooms Service Manager Auto Park Ford 574-333-8118

February 01, 2026

Dealership Rating
Employee Rating

They always take really good care of me and my vehicles . They are on top of any problems they find while doing routine maintenance, and Shelby works really hard and is really good at her job she should get More

by JAMES.KNAPP1
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

Feb 01, 2026

Auto Park Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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