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Shelby Dilla

Overview Reviews (87) Inventory (128)

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Shelby Dilla

Service Advisor

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

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4.8

87 Reviews

Overview Reviews (87) Inventory (128)

4.8

87 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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87 Reviews of Shelby Dilla

August 16, 2026

Dealership Rating

Employee Rating

Very satisfied I'm thankful for the love , kindness and professionalism they all provide helping me stay on the road well and safely so I can work , keep a job due to many factors . One being I'm taking ca professionalism they all provide helping me stay on the road well and safely so I can work , keep a job due to many factors . One being I'm taking care of my mother in her elderly age and also myself now that I am getting older and needing medical care With my VA hospital in Ft Wayne More

by davidesmithjr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelby Dilla

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Aug 16, 2026 -

Auto Park Ford responded

We’re honored that our service on your Ford F-150 gave you the peace of mind to stay safe, keep working, and care for your mother. Knowing that your praise of our team’s kindness and professionalism means a lot to our service department.

August 13, 2026

Dealership Rating

Employee Rating

They alway try to make you happy and they do a good job on my truck on my truck More

by Chris Perrault

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelby Dilla

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August 11, 2026

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Employee Rating

Shelby was very nice and done her job really well. Service was great and was well pleased. Thanks Service was great and was well pleased. Thanks More

by D2DDAVISH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 11, 2026 -

Auto Park Ford responded

Knowing that Shelby took great care of you and our service met your expectations is rewarding. Thank you for trusting our service department with your Ford F-250.

August 01, 2026

Dealership Rating

Employee Rating

Had an appointment to replace the tonneau cover. They did that and a couple extra items I requested 'no problem'. They did that and a couple extra items I requested 'no problem'. More

by dlsrhec

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelby Dilla

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Aug 02, 2026 -

Auto Park Ford responded

It’s great to hear your Ford Maverick’s tonneau cover replacement and extra requests were completed without any issues. Shelby and the service team were happy to assist. We look forward to your next visit.

July 24, 2026

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Employee Rating

They are courteous, customer friendly and knowledgeable. I will continue to use them. I love my truck and they have helped me tremendously. I will continue to use them. I love my truck and they have helped me tremendously. More

by JFOGUS21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Candy Abbs, Josie Parker, Siena Garcia, Seth Snyder

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Jul 24, 2026 -

Auto Park Ford responded

It’s great to hear that our team’s welcoming approach and expertise made a difference. We’re glad you love your Ford pickup and appreciate your continued trust in our service.

July 17, 2026

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Employee Rating

Great service department, I will be back! Shelby was a great adviser kept me updated! Shelby was a great adviser kept me updated! More

by gscore

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 17, 2026 -

Auto Park Ford responded

Thank you for sharing your experience. We’re happy Shelby kept you informed throughout your service. We look forward to working on your Ford again.

July 15, 2026

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Employee Rating

I will never buy or shop from this location ever again. Very disappointed experience x Very disappointed experience x More

by Chesirekat252

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Jul 18, 2026 -

Auto Park Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 11, 2026

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Employee Rating

Got my truck in early and fixed ahead of schedule They kept me posted on the status of the repair. kept me posted on the status of the repair. More

by Rfegan0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelby Dilla

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Jul 11, 2026 -

Auto Park Ford responded

We’re delighted Shelby kept you informed and that your Ford F-350 was done ahead of time. Thank you for sharing your experience. We look forward to helping with your next service.

July 09, 2026

Dealership Rating

Employee Rating

Very attentive and kept me notified Very attentive and kept me notified Kept asking if I needed anything kept me notified Kept asking if I needed anything More

by mamab2497

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelby Dilla

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Jul 09, 2026 -

Auto Park Ford responded

Thank you for trusting us with your Ford service. We’re glad Shelby and our team kept you informed and attentive throughout your visit. Let us know if there’s anything else you need.

June 17, 2026

Dealership Rating

Employee Rating

Very happy with my vehicle. The team pulled together and found me a great vehicle for my girls and I. Brian was extremely helpful and made the whole process super easy The team pulled together and found me a great vehicle for my girls and I. Brian was extremely helpful and made the whole process super easy More

by econrad1987

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sandie Owen, Paris Dickinson , Brian Mosurak

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Jun 17, 2026 -

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again.

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