Shelby Dilla
Shelby Dilla at Auto Park Ford

Shelby Dilla

Service Advisor

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

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4.8
107 Reviews
4.8

107 Reviews

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107 Reviews of Shelby Dilla

November 04, 2026

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Employee Rating

Absolutely wonderful people and experience. Highly recommend this dealership and all the staff and personnel there. More

by evergreeneyeclinic
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 04, 2026

Auto Park Ford responded

We're delighted your new Ford Maverick purchase was such a positive experience with our team. Your recommendation of our dealership and staff means a great deal to us.

October 30, 2026

Dealership Rating
Employee Rating

They messed with buttons not needed to be even touched. I had to go back my Honda dealership to get it fixed. You will NEVER get my business again More

by ARMYGAL77
Recommend Dealer
No

Other Employees Tagged: Shelby Dilla

Nov 06, 2026

Auto Park Ford responded

We’re sorry to hear about your frustration and disappointed that your experience left you feeling this way. Customer satisfaction is extremely important to us, and we always appreciate the opportunity to address any concerns. After reviewing your visit with our service advisor, we were unable to identify any concerns that had been brought to our attention regarding buttons or features not functioning properly following your service. Had we been made aware of an issue, we would have gladly brought your vehicle back into our service department to investigate and address it. We certainly respect your decision to visit your Honda dealership, although we wish we had been given the opportunity to look into the concern ourselves before you felt the need to go elsewhere. We take customer feedback seriously and never want someone to leave feeling that their concerns would not have been addressed. We regret that we didn't have the opportunity to make things right and hope you'll reconsider giving us another chance in the future.

October 29, 2026

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Employee Rating

Very professional, and friendly. Concerned about the needs that I have. I very much like the pick up Service. More

by KMYERS1752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Abbs , Sandi Owen

Oct 29, 2026

Auto Park Ford responded

Hearing that you valued the pickup service for your Ford Escape means a lot to us. We’re also pleased our team made you feel welcome and paid attention to your needs.

October 21, 2026

Dealership Rating
Employee Rating

Great service, pleasant atmosphere I would recommend Auto Park to others. I wil continue to do business here More

by Rstuckjr
Recommend Dealer
Yes
Oct 21, 2026

Auto Park Ford responded

Our service team enjoyed working on your Ford F-150 and providing a welcoming atmosphere. Hearing that you’d recommend our dealership and will continue doing business here means a lot to our team.

October 18, 2026

Dealership Rating
Employee Rating

Good service, pleasant atmosphere I will continue to visit Auto Park Ford in the future. More

by Rstuckjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2026

Auto Park Ford responded

Knowing you’ll continue to visit our service department means a lot. We’re glad the service on your Ford Explorer felt welcoming and positive.

October 17, 2026

Dealership Rating
Employee Rating

Another amazing service. Fast and efficient. No surprises. I will continue to have all my service done with Auto Park ford. More

by TBAXTER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2026

Auto Park Ford responded

Your note about fast, efficient service delivered without surprises highlights what we aim for in every visit. We’re honored you’ll continue to choose us for service on your Ford F-150.

October 13, 2026

Dealership Rating
Employee Rating

Very friendly and knowledgeable a great pleasure to work with Very good service department and dealer ship More

by tkretschman
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

Oct 13, 2026

Auto Park Ford responded

Knowing that your service visit was both friendly and informative means a lot to us. It was a pleasure working with you on your Ford F-150.

October 12, 2026

Dealership Rating
Employee Rating

Had pick up & delivery, no personal interaction. Associate did advise when vehicle was done & found 2 items that needed addressed. More

by peppermintpatti4
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

Oct 14, 2026

Auto Park Ford responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

October 06, 2026

Dealership Rating
Employee Rating

Service did great job. Shelby was very helpful. Thanks to everyone there. They got everything done so I could take vehicle home when needed. More

by AB
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

Oct 06, 2026

Auto Park Ford responded

Knowing that Shelby’s help and our quick turnaround let you take your Ford home when needed means a lot to our service team. Your praise for Shelby and everyone’s effort is truly appreciated. We look forward to caring for your Ford again whenever you need us.

September 30, 2026

Dealership Rating
Employee Rating

Shelby listen to me and answered all my questions and concerns. She made sure everything was fixed and I was happy with the service!! Thank you Shelby More

by rndsms
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

Sep 30, 2026

Auto Park Ford responded

Knowing that Shelby’s attentive answers and care put you at ease means a lot to our service department. We’re glad the repair on your Ford F-150 met your expectations and left you fully satisfied. Shelby appreciates your kind words and looks forward to assisting you again.

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