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Shelby Dilla
Shelby Dilla at Auto Park Ford

Shelby Dilla

Service Advisor

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Shelby Dilla

July 24, 2026

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Employee Rating

They are courteous, customer friendly and knowledgeable. I will continue to use them. I love my truck and they have helped me tremendously. More

by JFOGUS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Abbs, Josie Parker, Siena Garcia, Seth Snyder

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Jul 24, 2026

Auto Park Ford responded

It’s great to hear that our team’s welcoming approach and expertise made a difference. We’re glad you love your Ford pickup and appreciate your continued trust in our service.

July 17, 2026

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Employee Rating

Great service department, I will be back! Shelby was a great adviser kept me updated! More

by gscore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2026

Auto Park Ford responded

Thank you for sharing your experience. We’re happy Shelby kept you informed throughout your service. We look forward to working on your Ford again.

July 15, 2026

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I will never buy or shop from this location ever again. Very disappointed experience x More

by Chesirekat252
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Workmanship
Service Time
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Recommend Dealer
No
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Jul 18, 2026

Auto Park Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 11, 2026

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Got my truck in early and fixed ahead of schedule They kept me posted on the status of the repair. More

by Rfegan0
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Jul 11, 2026

Auto Park Ford responded

We’re delighted Shelby kept you informed and that your Ford F-350 was done ahead of time. Thank you for sharing your experience. We look forward to helping with your next service.

July 09, 2026

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Very attentive and kept me notified Very attentive and kept me notified Kept asking if I needed anything More

by mamab2497
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Jul 09, 2026

Auto Park Ford responded

Thank you for trusting us with your Ford service. We’re glad Shelby and our team kept you informed and attentive throughout your visit. Let us know if there’s anything else you need.

June 17, 2026

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Very happy with my vehicle. The team pulled together and found me a great vehicle for my girls and I. Brian was extremely helpful and made the whole process super easy More

by econrad1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen, Paris Dickinson , Brian Mosurak

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Jun 17, 2026

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again.

June 13, 2026

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The last time I visited Autopark Ford I was so blown away by their commitment to great customer service! Josie was amazing and went above and beyond for me when we encountered an issue with my rewards. It so More

by cmbeyer19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Abbs, Josie Parker

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Jun 13, 2026

Auto Park Ford responded

We’re glad Josie went above and beyond to handle your Ford Explorer’s rewards issue. Thank you for highlighting her dedication to outstanding service. We look forward to welcoming you back.

June 03, 2026

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Employee Rating

Very friendly staff. Quick service. Affordable and was kept updated throughout the process. I'm happy with the service received. More

by keve24
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Jun 03, 2026

Auto Park Ford responded

Thanks for praising Shelby and our friendly team. We’re glad the service on your Kia was prompt, cost effective and kept you informed throughout. Please reach out when your vehicle needs attention again.

June 02, 2026

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She is exceptional great customer service and detailed on answering any questions and concerns about my vehicle More

by francipena21
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Jun 02, 2026

Auto Park Ford responded

It’s fantastic that Shelby delivered exceptional service and took the time to address all your questions about your Ford Explorer. Thank you for trusting us with your vehicle and for sharing your experience.

June 01, 2026

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Employee Rating

Professional, informative, communicates well. They answered all my questions, were polite and finished the work in a timely manner. More

by RANDY95
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Jun 02, 2026

Auto Park Ford responded

Thanks for highlighting how our team provided clear updates and answered all your questions throughout the Ford F-150 service. We’re happy the work was completed promptly and professionally. We appreciate you sharing your five-star experience.

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