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Shelby Dilla
Shelby Dilla at Auto Park Ford

Shelby Dilla

Service Advisor

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

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4.8
89 Reviews
4.8

89 Reviews

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89 Reviews of Shelby Dilla

September 03, 2026

Dealership Rating
Employee Rating

Always fast and friendly service. They do excellent work and keep you informed of the progress. More

by Loker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen, Siena Garcia

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Sep 03, 2026

Auto Park Ford responded

Knowing that our service felt fast and friendly means a lot to our team. We’re glad we could perform quality work on your Ford F-150 and keep you informed throughout the process.

September 02, 2026

Dealership Rating
Employee Rating

Professional, friendly, and knowledgeable. They are always trying to do the right thing. They do not try and upsell you More

by jbrott59
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen, Candy Abbs, Josie Parker, Siena Garcia

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Sep 02, 2026

Auto Park Ford responded

Thanks so much for your five-star review and your purchase of the new Bronco Sport. We’re glad our team could guide you confidently and warmly without pushing extras, and that our honest approach resonated with you.

August 19, 2026

Dealership Rating
Employee Rating

They are so friendly and kind. Even picks up my car for an oil change when I have to work. Very happy with this dealership!! More

by NETTE68
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Siena Garcia

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Aug 19, 2026

Auto Park Ford responded

Friendly and caring service is at the core of how our service department operates. Knowing that our pickup oil change service for your GMC makes your life easier and that you’re happy means a great deal to our team.

August 16, 2026

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Employee Rating

Very satisfied I'm thankful for the love , kindness and professionalism they all provide helping me stay on the road well and safely so I can work , keep a job due to many factors . One being I'm taking ca More

by davidesmithjr
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Aug 16, 2026

Auto Park Ford responded

We’re honored that our service on your Ford F-150 gave you the peace of mind to stay safe, keep working, and care for your mother. Knowing that your praise of our team’s kindness and professionalism means a lot to our service department.

August 13, 2026

Dealership Rating
Employee Rating

They alway try to make you happy and they do a good job on my truck More

by Chris Perrault
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Aug 17, 2026

Auto Park Ford responded

Thank you, Chris, for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at Auto Park Ford are glad to have you as a customer.

August 11, 2026

Dealership Rating
Employee Rating

Shelby was very nice and done her job really well. Service was great and was well pleased. Thanks More

by D2DDAVISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 11, 2026

Auto Park Ford responded

Knowing that Shelby took great care of you and our service met your expectations is rewarding. Thank you for trusting our service department with your Ford F-250.

August 01, 2026

Dealership Rating
Employee Rating

Had an appointment to replace the tonneau cover. They did that and a couple extra items I requested 'no problem'. More

by dlsrhec
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

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Aug 02, 2026

Auto Park Ford responded

It’s great to hear your Ford Maverick’s tonneau cover replacement and extra requests were completed without any issues. Shelby and the service team were happy to assist. We look forward to your next visit.

July 24, 2026

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Employee Rating

They are courteous, customer friendly and knowledgeable. I will continue to use them. I love my truck and they have helped me tremendously. More

by JFOGUS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Abbs, Josie Parker, Siena Garcia, Seth Snyder

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Jul 24, 2026

Auto Park Ford responded

It’s great to hear that our team’s welcoming approach and expertise made a difference. We’re glad you love your Ford pickup and appreciate your continued trust in our service.

July 17, 2026

Dealership Rating
Employee Rating

Great service department, I will be back! Shelby was a great adviser kept me updated! More

by gscore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 17, 2026

Auto Park Ford responded

Thank you for sharing your experience. We’re happy Shelby kept you informed throughout your service. We look forward to working on your Ford again.

July 15, 2026

Dealership Rating
Employee Rating

I will never buy or shop from this location ever again. Very disappointed experience x More

by Chesirekat252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 18, 2026

Auto Park Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

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