"The industry is changing and Northwest Honda is keeping up!"
For many years the car buying experience has not been a pleasant one. And still can be depending on where you go and who you might coming in contact with. However, industries are changing and becoming more service centered, providing the customer with value and experience first followed by a sale after. Shelby Huston is the perfect example of this change. I arrived at the dealership on a Sunday with an intention to preview used vehicles in preparation to turn in my lease in the next 2 months. I explained my price point, what I needed and how picky I was about color. We test drove a Civic, a model I had not considered before, discussed the options for the year range I was wanting to afford and she did the most amazing thing. She let me leave the dealership that day armed with new knowledge and the assurance my needs were heard, considered, accepted and valued. Little did she know I had spied a brand new yellow Civic out the corner of my eye that day and would go on to think about it all night and the next morning. After work on Monday as I was STILL thinking about the yellow Civic, I went back to Shelby to discuss options for purchase and lease. After some time spent speaking with her and the manager, leasing turned out to be the best option and I walked out that day with the yellow Civic. I couldn’t be happier with the service and care Shelby provided which lead me to purchase/lease my third car from Northwest Honda.
Speaking of being a repeat customer, you know a business has done and is doing something right when there are veteran employees such as Sam Baylasy. She has financed all three of my vehicles and continues to be a joy every time we work together. An expert at explaining what could be complicated financial options, severe attention to detail in order to protect the customer experience and a warm smile that would make anyone want to be her best friend. I look forward to continuing my repeat business to ensure I can give back when possible.
One last shout out to the woman who makes the service department not just another “thing on the to do list” but an easy and happy experience, Shauna Bundy. Those timely oil changes have not become a great opportunity to see Shauna’s smiling face and have my day lit up with her positivity and expert attention. Keep these ladies around and you’ll have a recipe for success every time!