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Shelly Jackowski

Overview Reviews (580) Inventory (206)

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Shelly Jackowski

Shelly Jackowski | Page 5

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9

580 Reviews

Overview Reviews (580) Inventory (206)

4.9

580 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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580 Reviews of Shelly Jackowski

January 24, 2026

Dealership Rating

Employee Rating

I think you're team identifies what needs to be done and completes the work to perfection...services are A+ completes the work to perfection...services are A+ More

by MSFINSTEIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 24, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 24, 2026

Dealership Rating

Employee Rating

Very good person and good worker, I am very happy with you, thank for everything. you, thank for everything. More

by luisasoria

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor

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Jan 24, 2026 -

Norm Reeves Toyota Dallas responded

Hi Luisasoria! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

January 22, 2026

Dealership Rating

Employee Rating

I drive from North Dallas for Shelly. She has my best interest for keeping my car jn great condition! She has my best interest for keeping my car jn great condition! More

by mpreagan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 22, 2026 -

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 22, 2026

Dealership Rating

Employee Rating

She is Excellent customer service pays attention to detail and very informative. I will always use her. detail and very informative. I will always use her. More

by alonzo.esparza

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 22, 2026 -

Norm Reeves Toyota Dallas responded

Alonzo, thank you for the kind review! Your feedback means a lot to us and we will be sure to pass it along to Shelly. We look forward to seeing you next time at Norm Reeves Toyota Dallas!

January 21, 2026

Dealership Rating

Employee Rating

Shelley on the front desk and the mechanics at the back of the house always do an excellent job. of the house always do an excellent job. More

by ChalilloLXIII

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 21, 2026 -

Norm Reeves Toyota Dallas responded

Thank you for trusting Shelley & the Norm Reeves Toyota Dallas team with the care of your vehicle! We're truly grateful for your support and look forward to seeing you again next time!

January 19, 2026

Dealership Rating

Employee Rating

It was great. Shelley explained the service needed for my car. Service was great, and Shelley was great. Shelley explained the service needed for my car. Service was great, and Shelley was great. More

by lathomas28

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 19, 2026 -

Norm Reeves Toyota Dallas responded

Hi Thomas! It's awesome to hear that Shelley took such good care of you! See you next time at Norm Reeves Toyota Dallas. Safe travels!

January 18, 2026

Dealership Rating

Employee Rating

Shelley is great. She is the only reason I go there. She's the best. She is the only reason I go there. She's the best. More

by carrasco.edward

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 18, 2026 -

Norm Reeves Toyota Dallas responded

We appreciate your business, Edward. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 17, 2026

Dealership Rating

Employee Rating

Shelly is the best! She takes care of all and knows what to do and it gets done right! She takes care of all and knows what to do and it gets done right! More

by Rangers74

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 17, 2026 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

January 16, 2026

Dealership Rating

Employee Rating

Always helpful. Service agents Ive had are great, curtius , honest, friendly . Cery caring about customers Service agents Ive had are great, curtius , honest, friendly . Cery caring about customers More

by tommyfestus

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 16, 2026 -

Norm Reeves Toyota Dallas responded

January 13, 2026

Dealership Rating

Employee Rating

Shelly is fantastic! I only allow her to service my car because her service can't be beat I only allow her to service my car because her service can't be beat More

by Candice B.

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Shelly Jackowski

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Jan 14, 2026 -

Norm Reeves Toyota Dallas responded

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