I love the atmosphere and my service advisor Shelley she
is da Bomb everybody was nice and courteous great experience if tou any type of Toyota I admonishe you to bring it Norman Reeves Toyota of Dallas!
is da Bomb everybody was nice and courteous great experience if tou any type of Toyota I admonishe you to bring it Norman Reeves Toyota of Dallas!
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by raycwalker62
Service Price Transparency
Aug 30, 2026 -
Norm Reeves Toyota Dallas responded
Your kind words about our atmosphere and Shelly’s work on your Avalon reflect exactly what we aim for. Knowing you found our team courteous and helpful means a lot to us. We appreciate your recommendation and look forward to serving you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Awesome service provided by Shelly consistently.
Worst automated messaging, tracking and AI voice system ever - inefficient, confusing, repetitive, inaccurate. You would really have to exert some
Worst automated messaging, tracking and AI voice system ever - inefficient, confusing, repetitive, inaccurate. You would really have to exert some effort to be any worse. It would be shocking to me if that does not drive your customers away,
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by lisa
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2026 -
Norm Reeves Toyota Dallas responded
Lisa, thank you for sharing both your praise for Shelly and your feedback about our messaging system. We'll share your comments with our Norm Reeves Toyota Dallas team and see what improvements can be made. Safe travels!
I've been a customer at this dealership for many years .
.. beginning when it was Fowler Toyota, then Cowboy Toyota, and now, Norm Reeves Toyota! If they didn't provide excellent sales and service, I would n
.. beginning when it was Fowler Toyota, then Cowboy Toyota, and now, Norm Reeves Toyota! If they didn't provide excellent sales and service, I would not still be a loyal customer now. Service Advisors really know their stuff and all associates are nice and friendly ... a great place to do business!!
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by PEGGY_HICKEY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Terrell (unfortunately, I do not know his last name). He was busy checking with customers to see how long they had been waiting, he then provided a "follow up". Nice to be keep in the loop!!
Aug 21, 2026 -
Norm Reeves Toyota Dallas responded
Knowing that you continue to trust us after all these years means a lot to our team. We’re glad you found our service advisors knowledgeable and our associates welcoming during the service on your Toyota Corolla. We appreciate your loyalty and look forward to serving you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Great place!
I bring my Toyota cars there every time they need fixing. Greatly recommended!
I bring my Toyota cars there every time they need fixing. Greatly recommended!
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by Juan
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2026 -
Norm Reeves Toyota Dallas responded
Shelly and our team appreciate you bringing your Toyota FJ Cruiser and your other Toyotas to us for repairs. Your recommendation means a lot. We look forward to assisting you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Shelly Jackowski is the best service advisor.
Great customer service. Quality service technicians. Every employee was friendly and caring.
Great customer service. Quality service technicians. Every employee was friendly and caring.
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by BA
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2026 -
Norm Reeves Toyota Dallas responded
It’s wonderful to hear that Shelly provided top-notch guidance and our technicians delivered quality work on your Toyota Corolla Hybrid. We’re pleased every team member made you feel welcome and well cared for. Thank you for the five-star review!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jul 17, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your positive experience with Shelly and our team! We're grateful for your business and look forward to serving you again at Norm Reeves Toyota Dallas.
They do a good job, but it took 2 hours for 10000 mile
maintenance. I even got there 20 minutes early.
maintenance. I even got there 20 minutes early.
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by MARCEEMCFARLAND
Verified Customer
Verified Customer
Jul 16, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for your feedback. We're glad our team did a good job, but we apologize for the wait. We'll work on improving efficiency in the future. Thank you for choosing us and we hope to see you again! - Norm Reeves Toyota Dallas
I bought my truck here in 2017 used .
Shelly has help me keep it in excellent condition since. . I trust my advisor here ,great people.
Shelly has help me keep it in excellent condition since. . I trust my advisor here ,great people.
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by SANTOS7GOMEZ
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2026 -
Norm Reeves Toyota Dallas responded
We’re delighted to know you’ve trusted us since 2017 to maintain your Toyota Tundra. Shelly and our team appreciate your confidence in us. It’s a pleasure serving you.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Once again Shelly represented NR Toyota very well!
She is the reason I use NR service dept
She is the reason I use NR service dept
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by scurtis11312
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for recognizing Shelly’s outstanding work in our service department. We appreciate your loyalty to Toyota service and look forward to assisting you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Service was quick.
I was kept informed as to the progress of my car service
Price was fair!
I was kept informed as to the progress of my car service
Price was fair!
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by EVANSRADIO
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Norm Reeves Toyota Dallas responded
It’s great to know our team kept you informed throughout your Toyota Camry’s service and that the process was efficient. Shelly and our service crew appreciate your kind words about our fair pricing. We look forward to assisting you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Good get an oil change and don’t have to set all day
only about a hour and that good for a walk in. Thank Norm Reeves Toyota.
only about a hour and that good for a walk in. Thank Norm Reeves Toyota.
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by beverly087594
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Norm Reeves Toyota Dallas responded
We’re happy your Lexus RX 350 oil change only took about an hour as a walk in. Shelly and the team appreciate the five stars and look forward to your next visit.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
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