Always exceptional.
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by dave.holt49
Verified Customer
Verified Customer
Other Employees Tagged:
Shelly Jackowski
Jul 17, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for your continued trust in our service team for your Toyota Tacoma. We’ll share your feedback with Shelly. Feel free to visit us anytime for maintenance or questions.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Shelly Jackowski is the best service advisor.
Great customer service. Quality service technicians. Every employee was friendly and caring.
Great customer service. Quality service technicians. Every employee was friendly and caring.
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by BA
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2026 -
Norm Reeves Toyota Dallas responded
It’s wonderful to hear that Shelly provided top-notch guidance and our technicians delivered quality work on your Toyota Corolla Hybrid. We’re pleased every team member made you feel welcome and well cared for. Thank you for the five-star review!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jul 17, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your positive experience with Shelly and our team! We're grateful for your business and look forward to serving you again at Norm Reeves Toyota Dallas.
They do a good job, but it took 2 hours for 10000 mile
maintenance. I even got there 20 minutes early.
maintenance. I even got there 20 minutes early.
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by MARCEEMCFARLAND
Verified Customer
Verified Customer
Jul 16, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for your feedback. We're glad our team did a good job, but we apologize for the wait. We'll work on improving efficiency in the future. Thank you for choosing us and we hope to see you again! - Norm Reeves Toyota Dallas
I bought my truck here in 2017 used .
Shelly has help me keep it in excellent condition since. . I trust my advisor here ,great people.
Shelly has help me keep it in excellent condition since. . I trust my advisor here ,great people.
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by SANTOS7GOMEZ
Verified Customer
Verified Customer
Service Price Transparency
Jul 12, 2026 -
Norm Reeves Toyota Dallas responded
We’re delighted to know you’ve trusted us since 2017 to maintain your Toyota Tundra. Shelly and our team appreciate your confidence in us. It’s a pleasure serving you.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Once again Shelly represented NR Toyota very well!
She is the reason I use NR service dept
She is the reason I use NR service dept
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by scurtis11312
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Norm Reeves Toyota Dallas responded
Thank you for recognizing Shelly’s outstanding work in our service department. We appreciate your loyalty to Toyota service and look forward to assisting you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Service was quick.
I was kept informed as to the progress of my car service
Price was fair!
I was kept informed as to the progress of my car service
Price was fair!
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by EVANSRADIO
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Norm Reeves Toyota Dallas responded
It’s great to know our team kept you informed throughout your Toyota Camry’s service and that the process was efficient. Shelly and our service crew appreciate your kind words about our fair pricing. We look forward to assisting you again.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Good get an oil change and don’t have to set all day
only about a hour and that good for a walk in. Thank Norm Reeves Toyota.
only about a hour and that good for a walk in. Thank Norm Reeves Toyota.
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by beverly087594
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Norm Reeves Toyota Dallas responded
We’re happy your Lexus RX 350 oil change only took about an hour as a walk in. Shelly and the team appreciate the five stars and look forward to your next visit.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Great service advisor.
Shelly takes good care of her customers. Really good service from service advisor, Shelly.
Shelly takes good care of her customers. Really good service from service advisor, Shelly.
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by RONALDJOHNSON2006
Verified Customer
Verified Customer
Other Employees Tagged:
Shelly Jackowski
Jun 18, 2026 -
Norm Reeves Toyota Dallas responded
It’s great to hear Shelly provided attentive care during your Toyota Avalon service. Thank you for sharing your experience with us. We look forward to supporting your future maintenance needs.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Shelly was great as always - personable, reliable, and
honest. She’s the main reason I keep coming back. Glad she’s getting some help as well. Work was done in a timely manner and didn’t break the bank.
honest. She’s the main reason I keep coming back. Glad she’s getting some help as well. Work was done in a timely manner and didn’t break the bank.
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by kevinerice89
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2026 -
Norm Reeves Toyota Dallas responded
Hi Kevin! We love hearing that Shelly is the reason you keep coming back! Thank you for choosing Norm Reeves Toyota Dallas and for sharing your support. See you next time!
I really like the idea of using this dealership cause of
its proximity to my home. But it's becoming abundantly clear that clients aren't receiving all the proper communication when it comes to issues with
its proximity to my home. But it's becoming abundantly clear that clients aren't receiving all the proper communication when it comes to issues with their vehicles, to be able to make the proper arrangements to get things taken care of in their allotted appointment.
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by Nickolaustesch
Verified Customer
Verified Customer
Other Employees Tagged:
Shelly Jackowski
Jun 09, 2026 -
Norm Reeves Toyota Dallas responded
Nick,
We appreciate you taking the time to share your feedback and are sorry to hear that your visit did not meet our usual standards. Please feel free to reach out if you’d like to discuss your experience further so we can work toward a resolution. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com
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