Shen Saguisi | Page 12

an excellent new car buying experience. Dealer was intent on defining and meeting my new car needs.n Resuled in defining the model and configuration to maximize the price - value - configura Dealer was intent on defining and meeting my new car needs.n Resuled in defining the model and configuration to maximize the price - value - configuration relationships . Delivery timing excellent. Overall helpful, friendly and productive experience. More

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Excellent Service! We brought our 2004 E500 in for service, after purchasing it at another dealership. Shen not only provided us with excellent, prompt service, but he a We brought our 2004 E500 in for service, after purchasing it at another dealership. Shen not only provided us with excellent, prompt service, but he also did research on the part we needed and discovered that 100% of our repair costs were covered under a new extended warranty program! This saved us over $2800. We will certainly make Crown our choice for future car purchases and service. More

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550CLS recall My recent service for a MB recall at Crown was handled very well. My service rep.,Shengqian Saguisi, handled the entire situation smoothly and effici My recent service for a MB recall at Crown was handled very well. My service rep.,Shengqian Saguisi, handled the entire situation smoothly and efficiently. The appointment was set to meet my schedule which was most appreciated and the service was performed quickly. David Lenz More

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Friendly and Efficient This is the second time that I have brought my vehicle into Crown and worked with Shen. Tremendous amount of both professionalism and personality. I This is the second time that I have brought my vehicle into Crown and worked with Shen. Tremendous amount of both professionalism and personality. I will certainly be using Shen and Crown Mercedes for any/all of my future service needs and highly recommend Shen to handle service needs. More

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Shengqian Saguisi Great Serviceman Very good service at Crown Mercedes Dublin. Shen was very helpful and informative regarding the service of my vehicle. I was very pleased. Thank Very good service at Crown Mercedes Dublin. Shen was very helpful and informative regarding the service of my vehicle. I was very pleased. Thank you, Belinda More

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I have been using this dealership for several years now. The customer service I have received has always been first rate. In particular, the professionalism and attention to detail I have received from the The customer service I have received has always been first rate. In particular, the professionalism and attention to detail I have received from the Service Manager, Shen Saguisi, has consistently been the best I have ever experienced. Shen really cares about his customers and has always provided sound advice and helpful assistance. I have the trsust and confidence in Shen to always follow his recommendations. More

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I came in for service earlier in the year on my ML & E-Class and while waiting, decided to see if the dealer had any details about the new release of the CLA and was introduced to Andrew. Andrew was ver E-Class and while waiting, decided to see if the dealer had any details about the new release of the CLA and was introduced to Andrew. Andrew was very helpful in the process of explaining the CLA and decided to build my order. Wrote a check for the deposit and was beyond excited for the wait. Andrew and the staff at Crown kept me updated throughout the year during its build process. I could not be any happier knowing the trust of Crown during the order and purchase product including the service department who is always there when needed. --- Thank You More

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Wonderful experience, I brought my 2010 e350 in for a simple oil service and tire rotation and the tech inspected my car and even showed me an issue that will need addressed next visit. The carwash was e simple oil service and tire rotation and the tech inspected my car and even showed me an issue that will need addressed next visit. The carwash was exceptional too. Thank you Crown! More

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Shen Saguisi always is thorough. He makes sure all is done when I come in, whether it's a bulb or major service. Todd Johnson has been a kind and familiar face, it's nice to work with a company that has done when I come in, whether it's a bulb or major service. Todd Johnson has been a kind and familiar face, it's nice to work with a company that has employees with such tenure in this disposable world. I would not go anywhere else for my service needs,Crown truly has a great team. More

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