Sheritta Smith | Page 14

Great experience Pick up of our vehicle and leaving a vehicle is a great part of the service. Our vehicle was due for an oil change and the drivers door was sticking a Pick up of our vehicle and leaving a vehicle is a great part of the service. Our vehicle was due for an oil change and the drivers door was sticking and the USB port was not working properly. All taking care of. Great service department. All are very courteous from Rob making the appointment to Beth picking up and delivering the vehicles. More

by DRICH56570 Verified Customer Verified Customer

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They are always friendly 😊 I enjoyed visiting with everyone and joking around..Jay handled everything very well things we had not thought of he explained the cars dashboard that I enjoyed visiting with everyone and joking around..Jay handled everything very well things we had not thought of he explained the cars dashboard that was different from our other Lincoln. More

by W Verified Customer Verified Customer

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Very informative Spoke first with Andy and then Sheritta Both were very helpful in terms of understanding my lease. Sheritta took down my info and returned my call w Spoke first with Andy and then Sheritta Both were very helpful in terms of understanding my lease. Sheritta took down my info and returned my call with the figures I needed for leasing 2019 MKC. More

by AIDAMCLELLAN Verified Customer Verified Customer

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Great ! Our visit to the dealership was wonderful. Spent around three hours or so looking at different models and colors. All the sales people were very nic Our visit to the dealership was wonderful. Spent around three hours or so looking at different models and colors. All the sales people were very nice and made sure we were being helped. Scottie was immensely informative and would go back to him for another car when the time comes. More

by SHOPLADY Verified Customer Verified Customer

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Ms. Cook Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln Ms.Cook has been exceptional in your service.department. She tells you exactly what to expect, no surprises. She is a great employee for Plaza Lincoln. More

by MEDWID Verified Customer Verified Customer

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felt right at home no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't no issues in and out 1 hour very friendly staff they treated me like I knew exactly what I was talking about.which i don't More

by VICTHEFONZ Verified Customer Verified Customer

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Distant I found the Sherri friendly and co-operative. I found the Troy friendly and co-operative. But I also found that seeing I was purchasing my leased ve I found the Sherri friendly and co-operative. I found the Troy friendly and co-operative. But I also found that seeing I was purchasing my leased vehicle no one was particularly interested in my business. I wasn't even asked if I might consider a trade. I wasn't offered any services. In fact I was appalled to find out after I got home I had been charged some 699.99 for "vehicle preparation" and nothing had been done to my vehicle to warrant the charge. Not an inspection. Not an oil change. Not even an offer for a car wash. When I questioned this I was told the charge was "required by law". Now I found that preposterous but I won't waste my time challenging it. In addition I just received the registration for the vehicle and the address is wrong. The difference between when I first leased my Lincoln on a scale of 1-10. When I leased my treatment was a ten. When I buy it it's a 3 and only because the folks involved were pleasant, efficient and except for the registration issue and vehicle prep quite professional. The whole thing felt like the dealership was saying "we aren't making a killing on this so let's get this guy out of here." The business end highly disappointing. More

by attaturk30 Verified Customer Verified Customer

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Very pleasant experience Our recent purchase of a 2019 MKC was very pleasant. We were greeted as we walked in the door and introduced to Sheritta Smith our sales agent. Sherit Our recent purchase of a 2019 MKC was very pleasant. We were greeted as we walked in the door and introduced to Sheritta Smith our sales agent. Sheritta was very friendly, knowledgeable and easy to work with. This was a very smooth experience. We told Sheritta what we were looking for and she was very accommodating without giving us a sales pitch or try to sell us something we didn't want. Troy D'Allaird, the finance director was very efficient and informative. We would highly recommend Plaza Lincoln. More

by MGZINNEL Verified Customer Verified Customer

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