Sherman Hernandez | Page 7

Nissan queens You have done the worst to me, and I will not let it go just like that because I don’t want you to hurt any other customers. You’ve put me through a lot; since I got that car, I've been havin not let it go just like that because I don’t want you to hurt any other customers. You’ve put me through a lot; since I got that car, I've been having car issues. I did nothing wrong to deserve that. It's not a fear for me; the fact that I mentioned my children's lives and a disabled child client I am caring for shows how heartless you people are. I work fewer hours because of the faulty car you forced me to give me; you refused to let me choose the car; you test drove the car yourself without letting me test drive it; but I trusted you, Sherman, and your manager, who was yelling at me and told me he doesn’t care if I lost my life while driving that car; you guys are putting my life in danger after I gave you guys my two cars just for you to give me a faulty car. You left me all alone to go through my car trouble as if it were my fault. It’s not my fault because I didn’t ask for a faulty car. This is the most shocking treatment I’ve ever received in my life. I’m financing a faulty car with engine issues. I pleaded and cried to the manager to give me a loaner, but he refused, and they refused to fix the problem. Now it’s been two weeks since that car was down; it’s been in the service department for the same engine issue, and I’ve been doing rentals without your assistance. You've refused to help me or service my car since the beginning, and I've spent all this money and energy trying to solve this car issue. They laugh at me; they ridicule me. They rejected my calls and slammed the phone off on me; they treated me like xxxx and told me bye, we don’t want to talk to you. How could you let me go down to New York? I spoke to Sherman, and he told me to come over to New York, not knowing that they were planning to give me the worst treatment of my life. I ask the manager if he can at least give me a loaner to go home so I can leave the car with them. He then refuses, telling me there’s nothing they can do to help me. I’m paying rental every day, Capital One $822, and insurance, and my car is in the service department. I'm not able to work because of this car problem. I am a single mom and have other bills; how can I survive with this type of evil, heartless, and mean mischievous acts towards me? Why do you people seem so heartless? I had the worst treatment of my life. I was crying and pleaded with him that I was scared and that they were putting me, my children, and the disabled child I cared for in danger. He said that it was not his fault if I got into an accident or lost my life or family, and he let me drive back to Pennsylvania without any help. They left me on my own and turned their backs away from me. They shut the phones off on me, refused to talk to me, and told me there was nothing they could do to help me. My worst experience buying a car with Nissan Queens was with Sherman and his manager, who are the worst salesmen I have ever come across; they are not loyal and not professionally trained to do this type of business. I'm very unhappy with the faulty car they gave me. They refused to fix my car or exchange it. I drove two hours from Pennsylvania, hoping they would have a little bit of empathy, but they failed to provide a better solution for me. The receptionists were very rude, dropping calls while I was on the phone with them. The treatments I received from them were very harsh and brutal when I got there with my car issues. Please, guys, this is the worst dealership. I’m appealing to you not to go to this dealership, and I will not refer anyone I know who's looking to purchase a Nissan Queen. It’s a ripoff. They ripped me off. They Took my two cars from me so they could give me a faulty, malfunctioning car, and they willfully just wanted to hurt me so I could get stuck with the rutted car they gave me. So unfair!! More

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