Sherri Whitson

Let me start this by saying I purchased my VW Jetta SEL brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review plea brand new from Napleton Auto Werks, Springfield on 3/11/2019. It’s has been nonstop issues since. If you’re not going to read this entire review please read this part.. DO NOT PURCHASE A VEHICLE HERE! DO NOT HAVE YOUR VEHICLE SERVICED HERE! After my oil change on 11/07/20 they had ordered new speakers to be installed which I had to come back for another day. When I returned on 11/28/20 my car was shifting weird between 1st and 2nd gear.. Weird because it is only a little over a year old?? The maintenance technicians supposedly could not find an issue – so I was made to go about my merry way. Come 10/07/21, my car was shifting extremely hard, and I made an appointment with Napleton where they replaced my instrument cluster. TWO DAYS LATER 10/09/21, the car is shifting WORSE than it was before they replaced the instrument cluster! During this time of repair, I was provided a 2022 VW Jetta that stalled on me in the middle of a busy intersection and would not allow me to drive over 35mph not even TWO HOURS after leaving the dealership. My transmission and cooler were replaced, and I was left in a rental until 10/20/21. During that time, the service department did not follow up with me.. I quit using the dealership for oil changes and to buy tires due to the lack of customer service & knowledge. Here we are 2022, my sunroof got stuck open. I contacted the dealership to manually close it as there were storms in the forecast. They refused to close it at the time I called and made me make an appointment two weeks out on 9/16. During this window of time before my appointment we had a treacherous storm/tsunami come through Springfied, MO. After multiple conversations with the service advisors they agreed to let me bring it in during the storm and manually close it - they did. They stated that the motor in the sunroof button was working fine and that it must be the switch. Great, then they tell me I need to keep my appointment for 9/16 to replace the button/switch and not to open it. During this time of waiting for my appointment my check engine light also came on and my car seemed to be shifting weird again. I dropped my car off on 9/16 at 7:30am when the doors opened. I DID NOT HEAR A SINGLE WORD from the dealership until I reached out at 2pm. They informed me that “there was nothing wrong with the sunroof and that it was closed and not stuck open”. DUH, it was closed because NAPLETON MANUALLY CLOSED IT and told me not to open it until my appointment when the button was replaced. This information came from the HATEFUL front desk worker. Whom I witnessed sitting at her desk eating and watching Netflix. WHAT A NICE JOB TO HAVE! After multiple back and forth calls about the sunroof they agreed it was faulty and would need a new switch/button. Along with that my car needed the EVAP canister replaced as well as the transmission body/valve as my car was in fact NOT shifting properly ONCE AGAIN. I go to pick up my vehicle on 10/20 after the dealership has had it for over a month. I got maybe five miles down the road and my check tire pressure light came on and said my back tire is losing air pressure! I pull over to find out there is a NAIL THE SIZE OF MY HEAD in my BRAND-NEW TIRES. Terry offered that I waste more of my time to repair something I did not do, showed the lack of accountability. With all of this being said, THIS HAS BEEN THE WORST EXPERIENCE EVER! This is honestly the worst dealership in the Mid West, I would have rather went to a buy here, pay here. I would have gotten a better deal and a more reliable vehicle. NAPLETON AUTOWERKS LACKS KNOWLEDGE in all departments and any sense of CUSTOMER SERVICE! There are not enough words to describe how PATHETIC NAPLETON AUTO WERKS is. I will be making this known to anyone I come across. I will NEVER suggest ANYONE to buy another vehicle from this lot I will NEVER purchase another vehicle from this lot! RUN FAR AWAY!! 0/10 would NEVER recommend! More

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Excellent service! Mike McCormack is a fantastic service advisor! Always keeps me up to date with my car and how the service is going. Very easy to get along with and I Mike McCormack is a fantastic service advisor! Always keeps me up to date with my car and how the service is going. Very easy to get along with and I trust his judgment as it relates to my Porsche. He’s going to keep it in tip top condition! More

by sainayar Verified Customer Verified Customer

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Best car ever ! So happy with my beetle Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys Thanks for taking care of my car ! Only place I’ll take my beetle great price’s , friendly folks , & they wash her too Keep up the good work guys & gals !! More

by CHRISTINEWAGNER425 Verified Customer Verified Customer

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Oil Change Great job! Quick service and did what I wanted done. They let me know of other services that I needed based on the mileage of the car. They did not p Great job! Quick service and did what I wanted done. They let me know of other services that I needed based on the mileage of the car. They did not put a new sticker in window for next service and left residue on window from previous sticker. More

by JFCOVEY.S00914.US Verified Customer Verified Customer

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Great Service! Brought my car in for its 10K service. It had a recall but the part wasn't in stock. They had a clean, new loaner vehicle available for me. 2 days Brought my car in for its 10K service. It had a recall but the part wasn't in stock. They had a clean, new loaner vehicle available for me. 2 days later, car was completed. Absolutely no hassle. More

by GRAYPLASTICSURGERY Verified Customer Verified Customer

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Great Service our car on a Saturday afternoon with no appointment. Great work and got us going that day while we were from out-of-state traveling. Service our car on a Saturday afternoon with no appointment. Great work and got us going that day while we were from out-of-state traveling. More

by NANCYPIETRA Verified Customer Verified Customer

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Excellent Car required routine maintenance as well as correcting an air conditioning problem. All of the required service and repairs were completed in a timel Car required routine maintenance as well as correcting an air conditioning problem. All of the required service and repairs were completed in a timely manner with outstanding service. More

by PILOTA1 Verified Customer Verified Customer

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always a good experience Ron was my sales person and he has always gone above and beyond to help me with any questions or any concerns and the service department has backed hi Ron was my sales person and he has always gone above and beyond to help me with any questions or any concerns and the service department has backed him up 100% More

by cricket Verified Customer Verified Customer

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Excellent Porsche Service!!! As per usual, top-notch service from Porsche. Excellent communication. Was offered Porsche loaner. Problem with Cayenne was fixed correctly the fir As per usual, top-notch service from Porsche. Excellent communication. Was offered Porsche loaner. Problem with Cayenne was fixed correctly the first time. Highly recommended. More

by CHRISMILLERMD Verified Customer Verified Customer

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Super service! Great service; great people. Mike goes above and beyond to accommodate customer needs; Sherri always remembers you, and your car, despite the hundreds Great service; great people. Mike goes above and beyond to accommodate customer needs; Sherri always remembers you, and your car, despite the hundreds of vehicles that roll through the doors every day. Wouldn’t trade my dealer service team for anything. More

by Judi Verified Customer Verified Customer

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